Consumer Fraud Risk Policy Manager - Financial Services Platform - 5775

About the RoleOn Gojek's Financial Services Platform, Risk Managers are tasked to enable aggressive growth while maintaining long-term business sustainability. As Financial Technology has fast become an essential solution in daily life, new market segments are opening up for financial inclusion, new Fintech products are being launched, thus increasing more adoptions. Here at Financial Services Platform, we strive to become a major player in the market, and we are looking for talents with a can-do attitude who have what it takes to make it happen! The role of Consumer Fraud Risk Policy Manager requires a proactive and critical-thinking individual, with the hunger to learn and consistently have a sense of urgency for implementation. You will be working together with various functions within Financial Services Platform and across to various functions, such as risk, operations, data science, partnership, product, data engineering, legal, and compliance, where you will be expected to be the subject matter expert in fraud management for lending.

What You Will Do

• Manage projects related to the implementation of fraud management solutions for consumer lending
• Find new fraud patterns through quantitative analysis using SQL and spreadsheet, and qualitative analysis by reviewing samples 
• Conduct risk assessment and create exhaustive requirements to logically mitigate fraud risk, both against existing and potential attacks
• Work together with the Data Science and Operations team to continually improve the effectiveness of existing fraud rules and processes
• Provide clarity regarding fraud risks involved in every process, design the ‘rule-of-the-game’ for others to follow, and formalize it as an approved policy
• Be the go-to person for all matters related to fraud, and regularly inform stakeholders of the latest fraud issues
• Daily monitoring signals of fraud attacks and conducting quick action to stop them

What You Will Need

• Skills and experience in project management
• At least 3 years of working experience in Risk Management, Fraud, and similar roles
• Experience and updated knowledge in fraud management within the financial services industry, regulation, and market practices
• Proactiveness to search for new information and open communication with related parties to gain information and socialise new ways to combat fraud
• Have logical and critical thinking processes to create new rules or challenge existing ones
• Quick understanding of people’s behavior and connecting the dots between events to make sense of the big picture
• Skills in articulating concepts, process, and policy on self-explanatory and detailed documents

About the TeamAt Gojek’s Financial Services Platform team we strive to improve user experience in financial services with the use of technology in the areas of savings, loans, insurance, and investments to all Indonesians. Our team's focus is to build financial products and deploy at scale to our tens of millions of users, millions of GoRide/GoCar drivers, and hundreds of thousands of GoFood merchants. We’re looking for talented new colleagues to join us on our mission of universal access to financial services.About GoTo FinancialGoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.GoTo Financial is committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.