(Colombia) Technical Support Consultant (Cybersecurity)

Are you passionate about making a meaningful impact in the ever-evolving landscape of cyber security?

We are seeking a dedicated and dynamic Support Consultant to help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age.

Get the most agile digitalized training and emerge into technical, and business knowledge of a product and you'll be at the forefront of this battle, safeguarding our clients and ensuring their digital safety. Besides, imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Excited? Let's see what it takes.

What you will do:

• Act as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally;
• Identify and classify email phishing;
• Provide omni-channel support (via phone, email, chat, social media);
• Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction;
• Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management.

Requirements:

• Fluent English;
• Knowledge of cybersecurity concepts;
• Experience in Technical/Customer Support (preferably in the cybersecurity field);
• Strong troubleshooting skills;
• Customer-oriented and responsible attitude.

Will be a great plus:

• Experience with Zendesk or similar CRM systems (Salesforce);
• Technical background.

Benefits:

• Flexible schedule;
• Remote work;
• Competitive compensation;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program).

Who are we?

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Please, note that we accept CVs in English only.