About the RoleFasten your helmet and climb aboard if you’re ready to be our Branch Operation Staff for Lampung. In this role, you will be in charge of the operational driver spectrum within the Lampung branch level, which includes balancing supply and demand (BCR), utilizations, driver acquisitions, driver engagements, and solving driver problems on the field. Working closely with the larger Sumatra region team, you will even get to localize the HQ strategy that matches the nature of the district. Perhaps the most meaningful of all: your efforts will work to enhance the lives and livelihoods of our driver partners in the region, providing them with the attention, experience, and opportunities they deserve.
What You Will Do
- List, identify, and propose solutions to our driver partners' problems on the field and ensure their concerns are heard by following up with them
- Manage driver community by doing a regular offline engagement (i.e. 'kopdar') as our way to inform, reach, and engage with driver-partners
- Monitor personal metrics of engagement with driver-partners, Propose activities/programs to increase the level of engagement and Ensure all engagement programs are well executed and implemented
- Handle driver support unit according to agreed operating office hours
- Support implementation of Gojek's policies/programs by managing these changes
- Monitor "Booking Completion Rate (BCR)" to ensure the operational activities run well at the district level
- Coordinate with Branch Operations Manager for day-to-day escalated issues around driver service and customer service
What You Will Need
- At least 1 year of experience in the supply chain or operational field (fresh graduates with internship experience are welcome to apply!)
- Strong analytical thinking and problem-solving skills to effectively resolve driver-related issues
- Strong communication (both written and verbal) and interpersonal skills to drive effective collaborations and healthy relationship with various stakeholders
- Sharp attention to detail to increase productivity and reduce the likelihood of errors
- Excellent planning and organizational abilities to ensure the district team is on track to achieve its goals
- Basic SQL understanding/experience will be a plus point
About the TeamOur Operations team is a big group spread out across multiple regions in Indonesia. Working alongside the Product team, we are predominantly concerned with all things to do with our driver-partners - their experiences using our services, their life cycle, their engagement with the company, and growing our driver-partner family in the area, just to name a few things. We also oversee the supply within Gojek, including creating detailed business analyses, outlining problems, and developing solutions for our driver-partners. One of the biggest challenges our team has had to face has undoubtedly been maintaining a high level of engagement with our driver-partners amidst the COVID-19 pandemic. To ensure our driver-partner ties remain strong with the company, we introduced online meet-ups and forums with our driver-partners where they can openly discuss their questions, concerns, and experiences directly with our team. Our team genuinely enjoys what we do since we get to see the impact of our work reflected in our driver-partners everyday lives on the field. We're a fun group made up of avid readers, amateur gamers, Netflix watchers, K-pop listeners, and (guilty🙈) reality show watchers. We're also big foodies since we're spoiled for choice here in Indonesia (food recommendations are always welcome!).
About GojekGojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo FinancialGoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
