AV Technician Lead

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.POSITION SUMMARY/OBJECTIVE:The AV Lead Technician is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.  You will routinely perform project-based installations and service-based repair calls at client locations. You are responsible for design, management, administration and integration of products, services, applications, and operating level systems code.  You will handle responsibilities from basic system installations to the overall architecture and design of custom solutions.  ESSENTIAL FUNCTIONS:1.      Engineer, install and maintain new and/or existing AV equipment.2.      Troubleshoot basic AV systems and applications to identify and correct malfunctions and other operational problems.  Escalate issues beyond established skill set.3.      Run new low voltage cable in new or existing client buildings.4.      Terminate, test, and troubleshoot low voltage cabling.5.      Install and assemble racking equipment.6.      Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.7.      Always represent Marco in a professional manner.8.      Perform all work in a safe manner including but not limited to loading/unloading vehicles, lifting equipment, climbing, etc. to protect yourself and your coworkers.  Use good judgment and give constant attention to the work being done. 9.      Maintain parts inventory.10.   Accurately maintain documentation and comply with service administrative procedures in a timely basis to include pick tickets, collecting client signatures and time entry.11.   Attend required company and departmental meetings.12.   Act in accordance with Marco policies and procedures as set forth in the employee handbook.

QUALIFICATIONS:

• EDUCATION AND EXPERIENCE
• Associate’s degree and four years of relevant experience; or equivalent combination of education and experience.
• Previous experience with IP networking and data technologies preferred.
• LICENSES AND CERTIFICATIONS
• Current high level industry recognized certifications including one or more of the following: QSC, CTS or CTS-I RU credit, Biamp, BSS Level 1, AV Associate Certification Program, CTI-P101 or DSP required.
• Crestron certification or Crestron experience preferred.
• Power Limited Technician License (if state required)Valid Driver’s License, proof of personal insurance and an acceptable driving record.

REQUIRED SKILLS:

• Ability to perform job duties independently.
• Proficiency with business collaboration tools such as MS Office applications including Outlook, Word, Excel and Visio.
• Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it.
• Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can’t solve it yourself go find someone who can.
• Confidence - When you are assured of your own ability it shows you may need assistance for the tough situations that can arise.
• Team Work - The ability to work with others on a combined task, make contributions to the task and share the responsibility of the outcome.
• Time Management - Your ability to prioritize several tasks and keep them running simultaneously. (multitasking). Also being able to recognize and respond to changing priorities to meet deadlines.
• Enthusiasm - You need to be able to motivate yourself.
• Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities Applicant Labor Law Posters