Rackspace

Job SummaryA Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to our hosted business email platform. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions. Key Responsibilities:· Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:· Email delivery troubleshooting· Spam/Security analysis and recommendations· Desktop Client/Mobile Device troubleshooting· Account and Billing related inquiries Qualifications:· Basic knowledge of e-mail protocols (POP3, IMAP, SMTP protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM.·  Exhibits a strong desire to learn technologies.·  Outgoing personality with great attitude.·  Highly organized, quick learner, and an ability to work in a team environment.·  Possess strong written and verbal communication skills.·  Required: University graduate·  Strong Customer service background and previous phone call experience.·  18 months minimum of relevant job experience - basic e-mail troubleshooting.·  Experience with help desk/ticketing systems·  Certifications in relevant work·  English advanced and fluent proficiencyAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Customer Service Technician II - R-17789

Job Profile Summary :Performs complex analyses of business goals, objectives, and needs of the general business environment. Plans and designs business processes and makes recommendations and changes in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner. Careel Level Summary•Operates under low supervision. Critical Competencies Key Responsibilities •Prioritizes business and project requirements. Defines project purpose and cost/benefit analysis for various initiatives and projects. Enacts project planning and management to balance project resource, timeline, and scope. Provides thorough communication internally within the department and externally to the rest of the business. Provides functional expertise to one or more business areas. Defines and documents process flows. Facilitates testing and quality assurance. Facilitates end user training. Helps establish framework for business operations reports for various functional areas. Owns and manages all business operations reporting. Runs with business operations and analytics needs as pertaining to current projects and initiatives, ad hoc information requests, CORE requests, communication plans around projects and initiatives, new data center builds as needed, data center expansions, as needed, business case development for tools and resources. Oversees and owns document management initiatives. Knowledge •Advanced understanding of metrics and reporting. Advanced organization, decision-making, and written and verbal communication skills. Excellent attention to detail and problem-solving skills. Advanced skills with MS Office tools, including Work, Excel, and PowerPoint. Self-starter and ability to work both independently and in team environments. Skills Education •Bachelor’s degree in business, IT, or Engineering required Certifications Experience •4-5 years related experience Physical Demands •General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Business Operations Analyst III - IN

Job DescriptionExperience - 5+ yrs. of relevant exp. The Oracle Database Administrator is responsible for configuring, administering, and maintaining the Oracle databases in the AWS cloud environment.  Responsibilities include database upgrades, patching, security, troubleshooting and issue resolution, backup procedures, and performance tuning. In addition, application DBA’s will provide support and direction to developers and other support personnel as needed. Daily responsibilities include monitoring the production environment, providing acceptable system performance, and assuring data is protected and recoverable as required and assuring data is protected and recoverable as required.Key Responsibilities·       Formulate and monitor policies, procedures and standards relating to database management. ·       Provide design standards and guidance for projects and technical roadmaps. ·       Capacity Planning: Forecast future database growth based on usage trends and plan for hardware and storage requirements accordingly to ensure scalability and optimal performance. ·       Patch Management and Upgrades: Plan and execute SQL Server software upgrades, patches, and service packs. Stay up-to-date with the latest SQL Server releases and features.·       Troubleshooting and Issue Resolution: Investigate and resolve complex database-related issues, including data corruption, performance problems, and connectivity challenges.·       Automation and Scripting: Develop automation scripts and tools to streamline repetitive tasks, improve efficiency, and reduce the risk of human errors.·       Monitoring and Alerting: Set up monitoring and alerting systems to proactively identify and address potential database issues before they become critical.·       Compliance and Best Practices: Ensure that databases comply with industry standards and internal policies. Follow best practices for database management, security, and performance optimization.·       Mentoring and Training: Provide guidance and support to Level 1 and Level 2 DBAs, sharing knowledge and expertise to foster their professional growth.·       Performance Analysis and Reporting: Generate performance reports and analysis for stakeholders and management to provide insights into the database environment's health and performance.·       Documentation: Maintain up-to-date documentation of database configurations, procedures, and troubleshooting steps.·       Vendor and Third-Party Tool Management: Evaluate and manage third-party tools and solutions that assist in database management, monitoring, and performance tuning. Resolve locking conflicts/blocking and resource utilization. Build tools for customers and internal teams by creating scripts or using software to automate administration tasks and DBA processes. ·       Consult with customers on SQL Server including best practices and SQL Server Disaster Recovery setups. ·       Participate in sales implementations vendor calls to provide advanced knowledge in the purchase of software, hardware or services that can be used to improve the performance of the database server. Carry out disaster recovery planning and execution including, log shipping, mirroring, replication, and AlwaysOn. ·       Works with the product organization to assist in the roll out of new products. ·       Participate in 24X7 production support for SQL Server infrastructure Executes large sized, complex database projects. Ensures projects are properly documented.Knowledge ·       Good understanding of Oracle database concepts and structures on various in-house and cloud platforms.·       Oracle database skills and Unix operating system understanding is required.·       Good Knowledge of architecture and configuration of latest Oracle versions. ·       Good experience of patching, cloning, security, backup and recovery procedures, node addition, deletion, replication setup and DR-Drill activities. ·       Good understanding of Performance Tuning, Query Optimization, Client/Server Connectivity.·       Experience of implementing operational automation using Ansible playbooks or any other tools.·       Experience of Pluggable and container databases.·       Experience of writing shell scripts as well as knowledge in general system administration tasks.·       Experience of setting up Oracle high availability [RAC, Dataguard] environment using various tools.·       Experience of database administration, development, maintenance, and production support.·       Experience of managing Oracle databases on various cloud environments like AWS. ·       Experience of identifying performance problems and optimization of database performance.·       Experience on planning and Performing optimal Backup and Recovery solutions.·       Good knowledge of RAC, ASM, RMAN, Dataguard, Datapump and other Oracle utilities.·       Good understanding of SQL and PLSQL Procedures, Functions, triggers. ·       Good in providing guidance to the development team in optimizing SQL statements.·       Proficient in performing the recovery of the Oracle database files in various recovery scenarios.Desired ·       Experience working with Postgresql /MySQL·       Database Specialty Certifications in AWS id preferred.·       Experience working in AWS cloud environmentsAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Oracle Database Administrator II - IN

Job Description Experience - 6+ yrs. of relevant exp.The SQL Database Administrator Perform database engineering and administration activities including design, planning, configuration, monitoring, automation, self- serviceability, alerting, and space management, database backup and recovery. Plan computerized databases, including base definition, structure, documentation, long- range requirements, operational guidelines and protectionKey Responsibilities List·       Formulate and monitor policies, procedures and standards relating to database management. ·       Provide design standards and guidance for projects and technical roadmaps. ·       Capacity Planning: Forecast future database growth based on usage trends and plan for hardware and storage requirements accordingly to ensure scalability and optimal performance. ·       Patch Management and Upgrades: Plan and execute SQL Server software upgrades, patches, and service packs. Stay up-to-date with the latest SQL Server releases and features.·       Troubleshooting and Issue Resolution: Investigate and resolve complex database-related issues, including data corruption, performance problems, and connectivity challenges.·       Automation and Scripting: Developautomation scripts and tools to streamline repetitive tasks, improve efficiency, and reduce the risk of human errors.·       Monitoring and Alerting: Set up monitoring and alerting systems to proactively identify and address potential database ssues before they become critical.·       Compliance and Best Practices: Ensure that databases comply with industry standards and internal policies. Follow best practices for database management, security, and performance optimization.·       Mentoring and Training: Provide guidance and support to Level 1 and Level 2 DBAs, sharing knowledge and expertise to foster their professional growth.·       Performance Analysis and Reporting: Generate performance reports and analysis for stakeholders and management to provide insights into the database environment's health and performance.·       Documentation: Maintain up-to-date documentation of database configurations, procedures, and troubleshooting steps.·       Vendor and Third-Party Tool Management: Evaluate and manage third-party tools and solutions that assist in database management, monitoring, and performance tuning. Resolve locking conflicts/blocking and resource utilization. Build tools for customers and internal teams by creating scripts or using software to automate administration tasks and DBA processes. ·       Consult with customers on SQL Server including best practices and SQL Server Disaster Recovery setups. ·       Participate in sales implementations vendor calls to provide advanced knowledge in the purchase of software, hardware or services that can be used to improve the performance of the database server. Carry out disaster recovery planning and execution including, log shipping, mirroring, replication, and AlwaysOn. ·       Works with the product organization to assist in the roll out of new products. ·       Participate in 24X7 production support for SQL Server infrastructure ·       Executes large sized, complex database projects. Ensures projects are properly documented.Knowledge List ·       Proficient Skills in SQL Server Architecture, Installation and Configuration, Performance Tuning, High Availability and Disaster Recovery (HADR), Monitoring and Troubleshooting·       Database Migrations and Upgrades:Experience in planning and executing database migrations and upgrades,including version compatibility, testing, and minimizing downtime.·       SQL Server in the Cloud: Knowledge of deploying and managing SQL Server in cloud platforms such as Azure SQL Database and Amazon RDS.·       SQL Server Best Practices: Familiarity with industry best practices for SQL Server administration, including configuration settings, maintenance tasks, and disaster recovery strategies.·       Ability to communicate technical info and ideas so others will understand.·       Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

SQL Database Administrator  L3 - IN

DAZN

An Incident Support engineer has three key areas of responsibility: manage continual flow of service issues and requests, maintain system availability, and manage the swift return to service of any incident affecting product availability.  Sports broadcasting is a rapidly growing requirement and need for clients across the world in many fields and thus an interest in sport and an analytical mind is needed to handle a fast paced and exciting product. The team must work together, completing tasks independently, but ensuring that product delivery of the business can continue. The role of incident support engineer is critical to keeping all the systems up to date and running to support the products of the business.  A career as an incident support engineer requires dedication to continuing education, as technology is constantly changing, and it is necessary to invest time and effort to stay current. . <h3>As our new Incident Support engineer, you’ll have the opportunity to:</h3><ul><ul><li>Work in a first line support team who act as the SPOC (single point of contact) for internal/external stakeholders who report incidents and requests related to our systems and services</li><li>Incident support engineer’s primary objective is to ensure that in the event of an incident, service is returned as quickly as possible by taking appropriate steps following established or available processes.</li><li>The key activities being to detect and identify incident, matching incident to known problems, quick resolution of incident, prioritizing incidents in terms of impact and urgency and correctly escalating incidents to ensure that timely resolution.  Monitor systems service health and follow procedure</li><li>As the single point of contact (SPOC), the team owns all incidents from initial detection, logging, escalation, to closure. </li><li>Procedures when issues arise and providing excellent communications by way of notifications and updates, both written and oral to the business and external parties.</li><li>Provide stats for the daily Service Desk report on call trends.</li><li>Publishing support documentation to assist staff with requests for information &amp; provide staff training if required.</li><li>Answer support queries from clients, account management and remote offices in accordance with company policies and procedures.   </li></ul></ul><h3>You’ll be set up for success if you have:</h3><ul><ul><li>A university or college qualification in computer services, information technology systems, or computer programming.     </li><li>Incident Management experience - Managing incidents including business expectations and communication.        </li><li>Sporting Knowledge.</li><li>Excellent English written and verbal communication skills and telephone manner. </li><li>Previous IT Service Desk experience around Windows, Mac, Linux, PowerShell, Azure, Skim provisioning, SSO, Active Directory, Office exchange is preferable.</li><li>Administration experience around corporate systems such as Jira, Confluence, GitHub, O365 is preferable. </li><li>Must be able to work in shifts which will include weekends, public holidays, and overnights.</li><li>Good fiber broadband connectivity (minimum 10MBPS speed) to enable working from home effectively. Usage of dongle or mobile hotspot not allowed.</li></ul></ul><h3>Even better if you have:</h3><ul><ul><li>Sports media and customer service background</li><li>If you enjoy working with technology, focused on details, and can work as a team member. </li><li>An ITIL qualification is preferable but not essential.      </li><li>Experience of a fast-moving support environment would be an advantage, ideally having developed a strong Broadcast/IT aptitude.</li></ul></ul><h3>SUMMARY</h3><ul><ul><li>Job Title: Incident Support Engineer – Service Desk</li><li>Reports To (title):  Incident Support Team Lead – Service Desk</li><li>Career Level: Player</li><li>Country and Location: India - Mangalore</li><li>Hours of Work: 9 Hours / 24*7 (Flexible to work in shifts &amp; Weekends)</li><li>Line Management Responsibility: No</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Mangalore

Incident Support Engineer

THE ROLE: As the Senior Technical Video Product Manager at DAZN, you will play a pivotal role in shaping and improving our video playback technology and have product management responsibility for Headend Services including encoding, multiplexing, packaging and other content processing services. You will lead the charge in developing and implementing cutting-edge streaming solutions collaborating with cross-functional teams,you'll define the product roadmap and ensure the delivery of a seamless video experience to our users. Senior Product Manager will be market facing, customer focussed and with a growth mindset. The role will also require an ability to dive deep into detailed requirements and specifications to ensure development, delivery, operations and other business functions are positioned to make products a success. The role is multi-faceted and critical giving an opportunity to influence the business and industry at a senior level.  AS OUR NEW (JOB TITLE) YOU’LL HAVE THE OPPORTUNITY TO: ·         Product Strategy: Develop and execute a strategy for next-generation video playback experiences for live and VOD sports content, based on customer needs, technical advancements, and market trends. ·         Requirements Definition: Define product goals, KPIs, and requirements in an agile environment, prioritizing customer and business stakeholder needs to deliver maximum value. ·         Cross-Functional Collaboration: Collaborate with Video Player Engineering, R&amp;D, video architecture, broadcast, and operations teams to develop and deliver a cohesive product roadmap. ·         Agile Development: Create epics, user stories, wireframes, and test cases to guide architecture, development, and QA efforts. Manage the product backlog and prioritize tasks effectively. ·         Performance Analysis: Analyse product performance, customer feedback, and market trends to identify areas for innovation and continuous improvement in video and audio playback. ·         Technical Expertise: Leverage your deep technical knowledge in streaming video playback, content encoding, latency, ad-tech integration principles and various streaming technologies to identify and debug issues across the E-2-E streaming supply chain. ·         Innovation and Optimisation: Drive innovation through A/B testing, user testing, and the implementation of new features that enhance user experiences on web, mobile, and living room platforms. ·         Collaborative &amp; Ability to Influence: Work closely with technical leadership to shape the roadmap for advanced video playback experiences. ·         Cross-Platform Alignment: Partner with other product managers to ensure alignment of user experiences, enabling the delivery of cross-platform features and capabilities.   YOU’LL HAVE:·         Proven experience as a product owner in cross-functional product development processes. ·         Proven track record in leading the design and development of head-end and front-end applications particularly for streaming video players, across web, mobile and living room platforms. ·         Experience in developing products with usage-based cost and pricing models and modelling business cases to drive investment ·         Familiarity with adaptive streaming protocols (e.g., HLS, DASH) and their integration into front end applications.  ·         Knowledge of compression, multiplexing technologies, and Headend equipment integration. ·         Broad technical experience in streaming video playback, content encoding, DRM and streaming technologies. ·         Hands-on experience with low-latency live streaming and on-demand delivery across multiple devices, incorporating network optimization principles and ad-tech integrations. ·         Strong command of agile development processes, A/B testing, and user testing. ·         Excellent product management, coordination, and analytical skills. ·         Ability to understand and communicate technical concepts effectively. ·         Strong relationship management and collaboration skills. At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Leeds

Senior Technical Video Product Manager

THE ROLE: As the Senior Streaming Product Manager at DAZN, you will play a pivotal role in shaping and improving our video playback technology and distribution. You will lead the charge in developing and implementing cutting-edge streaming solutions, player enhancements, and network optimizations. Collaborating with cross-functional teams, you'll define the product roadmap and ensure the delivery of a seamless video experience to our users.AS OUR NEW Senior Streaming Product Manager YOU’LL HAVE THE OPPORTUNITY TO: ·         Product Strategy: Develop and execute a strategy for next-generation video playback experiences for live and VOD sports content, based on customer needs, technical advancements, and market trends. ·         Requirements Definition: Define product goals, KPIs, and requirements in an agile environment, prioritizing customer and business stakeholder needs to deliver maximum value. This includes a deep understanding of network optimization strategies and content security. ·         Performance Analysis: Analyse product performance, customer feedback, and market trends to identify areas for innovation and continuous improvement in video and audio playback. ·         Cross-Functional Collaboration: Collaborate with Video Player Engineering, UAT, R&amp;D, video architecture, broadcast, and operations teams to develop and deliver a cohesive product roadmap, including video distribution technologies, DRM, CDN management, and ad-tech integrations. ·         Agile Development: Create epics, user stories, wireframes, and test cases to guide architecture, development, and QA efforts. Manage the product backlog and prioritize tasks effectively. ·         Technical Expertise: Leverage your deep technical knowledge in streaming video playback, content encoding, and various streaming and DRM technologies, including video streaming distribution technologies and ad-tech integrations, to identify and debug issues across the playback supply chain. ·         Innovation and Optimisation: Drive innovation through A/B testing, user testing, and the implementation of new features that enhance user experiences on web, mobile, and living room platforms. ·         Collaborative &amp; Ability to Influence: Work closely with technical leadership to shape the roadmap for advanced video playback experiences. ·         Cross-Platform Alignment: Partner with other product managers to ensure alignment of user experiences, enabling the delivery of cross-platform features and capabilities.   YOU’LL HAVE:·         Proven experience as a product owner in cross-functional product development processes. ·         Broad technical experience in streaming video playback, video player development, content encoding, and streaming technologies, with a strong focus on video streaming distribution technologies, CDN management, and ad-tech integrations. ·         Experience with low-latency live streaming and on-demand delivery across multiple devices, incorporating network optimization principles and ad-tech integrations. ·         Strong command of agile development processes, A/B testing, and user testing. ·         Knowledge of compression, multiplexing technologies, and Headend equipment integration. ·         Excellent product management, coordination, and analytical skills. ·         Ability to understand and communicate technical concepts effectively. ·         Strong relationship management and collaboration skills. ·         Strong analytical skills and the ability to troubleshoot technical issues. At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Senior Streaming Product Manager

Do you want to have an impact on a live-stream native app that is used by millions of users across multiple devices on a daily basis? Would you like to be a part of a cutting-edge, talented and friendly team?  Here at DAZN we’re laser-focused on becoming the #1 place for sports fans all over the world. Our engineering teams deliver this experience for the most popular consumer platforms on the market, including mobile devices (Android and iOS), living room devices (gaming consoles, TVs, STBs) and web. By joining us you will have a chance to work on a truly global product, with hundreds of thousands of users visiting us every day, expecting high quality solutions and frequent improvements to everyday experience.  Your Team  The Android team is made up of around 6 Android engineers and 3 SDETs. We introduce new features to our app, we also maintain and extend the existing functionalities so that they are stable, resilient and handy to our users. We put DAZN’s quality as one of our primary objectives. Anything we do is monitored and measured in terms of final user impact and experience.  This role is based in Katowice. We support a remote working model but if you’d like to work from the office – you are more than welcome.  <h3>As our new Android Engineer, you’ll have the opportunity to: </h3><ul><ul><li>Implement new features with unit and automated tests &amp; support existing features.</li><li>Take care of the health of the codebase.</li><li>Build a large app according to the Android-SDK standards (multiple Gradle modules).</li><li>Design and deliver tools used by other teams.</li><li>Cooperate with teams across the entire company to deliver critical improvements to the whole platform.</li></ul></ul><h3>You’ll have: </h3><ul><ul><li>Experience in implementing Android application in Kotlin.</li><li>Experience in RxJava or alternative multithreading libraries. </li><li>Experience with writing unit (JUnit) tests.</li><li>Stay up to date with the Android SDK changes and trends. </li><li>Ability to propose, own, drive and implement initiatives from ideation until delivery and monitoring.</li><li>Knowledge of monitoring, remote config and experimentation tools.</li></ul></ul><h3>Benefits will include:</h3><ul><ul><li>Access to DAZN streaming service</li><li>Annual performance-related bonus</li><li>Annual leave increasing by 3 days after 3 years</li><li>Private medical insurance (fully financed by DAZN)</li><li>Life assurance</li><li>Pension scheme (Pracowniczy Program Emerytalny)</li><li>MyBenefit platform (MultiSport and thousands of sports, culture or tourism benefits)</li><li>Financially rewarding ‘Refer a Friend’ scheme</li><li>Family-friendly community</li><li>Opportunity for flexible working</li><li>Employee Assistance Program (psychological, managerial, legal and financial counselling)</li><li>Free access for you and one other to our workplace mental health platform app (Unmind)</li><li>Learning and development resources</li><li>Access to our internal speaker series and events</li><li>High-end laptops (Macs or Windows)</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Android Engineer

Provides administrative support to the Customer Growth group ensuring fast and efficient response and resolution of common customer requests. Responsible for triage of inbound customer requests to the most appropriate team, responds directly to customer needs in set instances, and actions on frequent clerical tasks. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Career Level Summary</h3><ul><ul><li>Requires advanced skills and expertise in a variety of work processes or activities.</li><li>Generates new and innovative solutions to complex problems.</li><li>May act as a lead, coordinating the work of others, but not a supervisor.</li><li>Works autonomously within established procedures and practices.</li><li>Anticipates patterns and links; looks beyond the immediate problem to the wider implications.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Active Listening: Listens attentively, clarifying messages and expectations and asking thoughtful questions to determine any unstated needs of the speaker. Responds to others’ non-verbal behavior and picks up on the true message, whether spoken or unspoken. Validates the intent of the message and offers appropriate constructive input.</li><li>Information Retrieval and Dissemination: Receives multiple information requests and anticipates information monitoring needs, disseminating appropriately to multiple recipients or a broader audience Uses advanced electronic information management tools (e.g., cloud-based storage and file sharing) and documents standard processes for retrieving and sharing information using those tools (e.g., how to send a link to information/files and track receipt) Understands and complies with protocols and processes and uses appropriate tools for filing, archiving or disposing of information after distributing it</li><li>Records Management: Utilizes current tools and databases to organize, track and store information and devises plans for creation of new tools as needed. Shares information with other team members to ensure they have up-to-date knowledge of records management procedures and policies. Ensures that all office records are accurately entered in the records in accordance with policies and procedures.</li><li>Time Management: Considers team members’ time commitments in creating schedules and project plans, carefully structuring the amount of time devoted to each task. Follows up and keeps others (i.e., senior leaders and team members) informed of progress on tasks and project responsibilities. Defines the objectives and resources required to successfully complete a project and manages the team to complete work within established timeframes.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for administering NPS surveys.</li><li>Triages tickets and routes them to appropriate teams.</li><li>Manages mass ticket notifications, following up as necessary.</li><li>Processes requests for renew and prepay agreements.</li><li>Handles basic contract administration.</li><li>Responds to tickets regarding basic billing questions.</li><li>Manages custom billing, and associated reporting.</li><li>Supports Transition managers through coordination of small customer builds.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Requires advanced skills and expertise in a range of processes, procedures and systems.</li><li>Understands how related teams coordinate their efforts and resources to achieve objectives.</li></ul></ul><h3>Skills</h3><ul><ul><li>Strong organizational skills.</li><li>Creative approach to problem solving.</li><li>Ability to prioritize and manage multiple work streams.</li><li>Accurate adherence to process guidelines.</li><li>Strong written and verbal communication skills.</li><li>Basic excel skills required.</li></ul></ul><h3>Education</h3><ul><ul><li>Regional equivalent to High School Diploma.</li><li>Specialized education or knowledge related to the duties of the role preferred.</li></ul></ul><h3>Experience</h3><ul><ul><li>5 – 6 years of work experience in the role duties</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul>Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •       The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •       The anticipated starting pay range for Colorado is: 69,000 – 102,520•       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: 74,400 – 109,120•       The anticipated starting pay range for California, New York City and Washington is: 81,500 – 119,460•       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.”About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Senior Customer Success Manager - East Region

Deep in 1 specific area (Power BI, ETL design, Visualization, Synapse SQL, Cloudera,Azure, Snowflake etc) or 1/more customers Owner of the project (or module in case of large projects) for internal stakeholders(PMO, Principal etc) Understands and communicates scope Define and document approach and design (code / testing / migration) Explain scope / approach / design to customer / internal team as needed Define Project detailed tasks Define templates / artifacts to be created for tasks (test results, test plan, design doc,requirements doc etc) Define task duration and dependencies Assign tasks to rest of the team members and monitor progress Monitor quality - Review code and unit testing results Assists team members on tasks as needed. Everything that staff doesREQUIREMENTSDemonstrate knowledge and real-world experience on Big data technologies. Asuccessful history of manipulating, processing and extracting value from largedisconnected datasets.Advanced working SQL knowledge and experience working with relational databases,query authoring (SQL) as well as working familiarity with a variety of databases.Strong analytic skills related to working with unstructured datasets.Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.&gt; 5 years of experience in a Data Engineer role. They should also have experience usingthe following software/tools:Experience with big data tools: Hadoop, Spark, Kafka, etc.Experience with relational SQL databases such as Oracle, SQL Server, MySQL orPostgres.Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow,etc.Experience with stream-processing systems: Storm, Spark-Streaming, etc.Experience with object-oriented/object function scripting languages: Python, Java, C++,Scala, etc.For senior data engineers also should have demonstrable experience inProject management and organizational skillsExperience supporting and working with cross-functional teams in a dynamicenvironment.Good Academic track record preferredSome experience on visualization tools such as PowerBI/Tableau or other BI tools will bebeneficial.QUALIFICATIONS/SALARYDegree in Computer Science, Statistics, Informatics, Information Systems or anotherquantitative fieldCommunicate by English well.5+ years of relevant experience.Negotiable salary.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Vietnam

Cloud Data Engineer Lead

Job Summary: Rackspace is looking for a Security Risk and Compliance Management Specialist to join our team. This individual will be responsible for a HealthCare Compliance Expert.  Well-versed in the design, implementation, and audit compliance of HealthCare client cloud-based environments.  Must lead the gap assessments and remediation efforts ahead of multiple audits, including PCI v4, SOC 1, 2, &amp; 3, HITRUST v11, and eventually ISO 27001, 27017, &amp; 27018.  Also required to work closely with various auditors, system/control owners, and stakeholders throughout the organization to provide evidence which aligns to all compliance controls.  Work Location: Remote<h3>Key Responsibilities</h3><ul><ul><li>Acts as an advocate in development of overall information security program globally. Creates and performs global IT Risk and Compliance assessments. </li><li>For various compliance frameworks, performs gap assessments, coordinates remediation planning/execution, and works with auditors and system owners to ensure all audit requirements and controls are properly addressed and in place. </li><li>Assists in development and execution of information security, compliance, and risk best practices globally through audits, assessments, and policy-making.</li><li>Leads cross-functional team members in strategy development and implementation of risk framework and compliance solutions. Independently performs complex and often unique work assignments and problem resolution. Serves as the subject matter expert to ensure documents, projects, process, and product initiatives comply with regulatory and legal requirements and enterprise policy.</li><li>Develops training and communication of Information Security, IT Risk, and compliance.</li><li>Maintains expert knowledge of the competitive/regulatory landscape and company's key challenges.  Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations.</li><li>Conducts IT Risk and Information Security due diligence activities relative to vendors and third parties (TPRM).</li><li>Develops and recommends compliance solutions impacting the enterprise. Develops Risk Assessment process, charters, policies, methodologies, and reports.</li><li>Leads cross-functional workgroups, communication strategies, and planning meetings to develop solutions that meet the objectives of both the business and the IT Risk, Compliance, and Information Security team.</li><li>Oversees implementation of operational and non-operational risk management programs by providing guidance and assistance to business units with the identification, evaluation, understanding, management, and communication of risk. Provides data and analytics in support of the risk officer and risk committees. Directs analysis and root cause identification.</li><li>Conducts risk assessments and documents findings where the deviation from an information security or IT Risk policy or standard is desired. Ensures risk remediation plans meet key business objectives and partners with the business owners to follows through with corrective action steps. Develops appropriate data and analytics that deliver appropriate data to communicate risk at the executive level.</li><li>Provides subject matter expertise on areas of security, privacy and regulatory compliance to Sales, Marketing, Product Development, Legal and Policy teams.</li><li>Conducts detailed analysis of risk rating, risk appetite, and provides data driven summaries to business leaders. Documents and provides detailed analysis of findings where deviations exist through internal or external testing.</li><li>Assists policy personnel in technical conversations with policy makers, industry bodies and other third-parties to advance Rackspace’s message.</li><li>Provide feedback to product management in the development of trust-related features and supports regional security and compliance accreditation projects.</li><li>Develops internal control testing and documented processes.</li><li>Updates internal control matrices where necessary to support annual changing environments.</li><li>Adapts and creates processes as applicable, including changes in processes or reporting metrics.</li><li>Executes as the conduit between internal control owners and external auditors, including kickoff meetings, interview requests, closing meetings, and evidence gathering.</li><li>Executes internal customer audits which include scheduling, presentation of the Rackspace compliance portfolio, and overseeing the successful visit in conjunction with Account Managers.</li><li>Responsible for adhering to company security policies and procedures as directed.</li></ul></ul><h3>Qualifications </h3><ul><ul><li>Bachelor's degree in computer science, information systems, engineering, business administration or a related field is preferred. Experience may substitute for degree requirement at 1 year of experience for 1 year of education. Master's degree in computer science, information systems, engineering, business administration or a related field is preferred, but not required. </li><li>Must have at least one of the following active certifications: CISA, CISM, CISSP or CFE. Other related certifications such as ITIL, PMP, SANS/GSEC, CIPP, CRISC, CGEIT, CPA/CA are preferred, but not required.</li><li>5+ years of experience. Experience in leadership in information security policy, standards, compliance, technology and programs a plus.</li><li>Demonstrated full understanding of specialized Compliance and Risk Management area. </li><li>Demonstrated competence in leadership and navigating a large, matrixed organization. </li><li>Demonstrated ability to think strategically and to proactively manage implementation of GRC team initiatives.</li><li> Exhibit willingness to be flexible and adaptive and demonstrate a desire to operate in a dynamic and high-growth environment. </li><li>Satisfactory written and oral communication and presentation skills. </li><li>Strong management and leadership skills. </li><li>Satisfactory interpersonal skills, ability to work with many levels of management. </li><li>Satisfactory analytical skills for problem identifying and solving.</li><li> Must be self-motivated and goal oriented.</li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. - Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.#LI-JR1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Security Risk and Compliance Management Specialist IV

Job Profile SummaryWe are looking for a Software Developer II, Public Cloud to tackle practical problems in a strong engineering environment working in collaboration within a multi-functional engineering team. As the Software Developer II, Public Cloud you will be designing and developing software integrations with cloud providers (AWS, Azure, and GCP) to support our Managed Public Cloud business. You will be contributing at all levels of our application stack, ranging from back-end technologies like Node to front-end web interfaces like JavaScript. Your role involves you building the stuff that innovates and advances Public Cloud technologies for our customers, including services integrated with cloud providers, platforms for customer interaction, and backend business systems. Do you get excited about leveraging expertise in cloud providers to build software integrations that solve complex and transformative cloud challenges for customers in a highly innovative and collaborative environment? If so, this could be the perfect match.As a member of this team, you’ll have a chance to contribute to Rackspace’s fastest growing and most complex systems on a range of technologies. You’ll see firsthand how the cloud is being used by thousands of customers and get to build responsive, meticulously designed applications. We breathe modern technology into our internal platforms to show our customer’s how they need to build theirs. Key ResponsibilitiesWorking with Product to assess functional requirements for new product offerings, analyze the technical feasibility, and coordinate task assignments with agility to effectively deliver innovative software. ● Implementing unit, integration, and smoke tests where appropriate ● Developing code where deployments to production happen continuously ● Working in a heavily multi-cloud environment and comfortable working within different deployment environments ● Establishes and adheres to coding and process best practices, including code reviews ● Makes regular contribution to engineering standards and best practices ● Motivates members in project initiatives to contribute their best ● Drives and coordinates research, proof of concept and/or prototype works by project team members. ● Gain support for complex architecture and to negotiate solution/architectural trade-offs ● Writes software using the best tool for the job, mixing open source and proprietary tech as relevant ● Writes and reviews design documents ● Participates in project discussions ● Working in a DevOps culture including team’s on call rotation and maintenance schedule Experience 4-8 years of relevant experience in software engineering Required SkillsWorking with Product to assess functional requirements for new product offerings, analyze the technical feasibility, and coordinate task assignments with agility to effectively deliver innovative software. ● Implementing unit, integration, and smoke tests where appropriate ● Developing code where deployments to production happen continuously ● Working in a heavily multi-cloud environment and comfortable working within different deployment environments ● Establishes and adheres to coding and process best practices, including code reviews ● Makes regular contribution to engineering standards and best practices ● Motivates members in project initiatives to contribute their best ● Drives and coordinates research, proof of concept and/or prototype works by project team members. ● Gain support for complex architecture and to negotiate solution/architectural trade-offs ● Writes software using the best tool for the job, mixing open source and proprietary tech as relevant ● Writes and reviews design documents ● Participates in project discussions ● Working in a DevOps culture including team’s on call rotation and maintenance schedule CertificationCloud certifications for AWS, Azure, and/or GCP are strongly preferredAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Software Developer II – IN (NodeJS Developer)

Job Summary: Rackspace is looking for a Cloud Solution Architect to join our team. This individual will be responsible to provide architecture and engineering input to the new business and current customer teams to ensure the provision of solutions that suit the defined technical service and budgetary requirements. Assists the Sales Executives, Account Managers, and Business Development Consultants in qualifying and addressing prospect’s technical requirements.  Work Location: Remote<h3>Key Responsibilities</h3><ul><ul><li>Serves as the point of contact for team when SE Manager is out of the office (i.e., helping align resources and coverage, attendance in meetings on behalf of Manager, follow-up on SE related projects. </li><li>Works to customize highly complex configurations in response to customer needs with minimal to no supervision. </li><li>Typically handles complex server opportunities plus associated services. </li><li>Collaborates with Sales Representatives to determine best product and services fit. This is accomplished via conference calls, site visits, and e-mail correspondence. </li><li>Works with the sales and account management teams to craft proposals and present to prospects. </li><li>Able to demonstrate strong analysis capabilities and technical knowledge by providing innovative, supportable technical solutions. </li><li>Provide training to Sales Staff during initial sales training. </li><li>Given priority to attend Conferences, Industry, and Marketing events. </li><li>Works with operational staff, as it relates to initiatives that affect the SE Team.</li><li>Interfaces with Product Liaison by working with new product initiatives to ensure completeness and relevance to customer requirements.</li></ul></ul><h3>Qualifications </h3><ul><ul><li>Bachelor’s degree. </li><li>8-10 years of related experience.</li><li>AWS certified.</li><li>Azure certified is a plus.</li><li>Expert knowledge of all areas of business operations. </li><li>Able to resolve highly complex pre-sales technical problems, working with sales personnel. </li><li>Able to present advanced technical concepts in a clear manner to customers through demos and proposals.</li><li> Advanced writing, editing, communications, and interpersonal skills. </li><li>Mastery of multiple server operating systems and mastery of networking, server, and internet technologies. </li><li>Excellent communication skills. </li><li>Attention to detail. </li><li>Strong follow through techniques. </li><li>Ability to communicate technical information and ideas so others will understand. </li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions. </li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.</li><li>Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support.</li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. #LI-JR1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Colombia

Cloud Solution Architect

Job Summary:  In this role you will be part of the team that architects, implements, and deploys our AWS cloud-based offerings. Specifically, we are looking for an engineer to work in the government space and on Infrastructure as Code. Clearance (application to be paid for by Rackspace) is required, and the successful applicant must reside in the US. Customer Focus: Our DevOps Engineers get to build one-of-a-kind, cutting-edge cloud solutions for some of our top enterprise customers. Our primary focus is to instill confidence in our customers by creating customized solutions and a top-notch customer onboarding experience.  Automation: Customer deployments should be solidly reliable and repeatable. Knowledge of tools like Github, Terraform, and CDK are critical to achieving this goal. If you enjoy writing programmatic solutions to reduce customer turnaround time and your own workload, this team is for you.  Work Location: Remote<h3>Key Responsibilities: </h3><ul><ul><li>Work with a talented and highly engaged team of Engineers, Relationship Managers and Product Team.</li><li>Automate deployments utilizing custom templates and modules for customer environments on AWS. </li><li>Architect AWS environment best practices and deployment methodologies.</li><li>Create automation tools and processes to improve Team and Racker day to day functions.</li><li>Educate customers on AWS and Rackspace best practices and architecture.</li><li>Assist in educational briefings for teammates to advance in technical trainings for continued growth.</li><li>Provide a continuous Fanatical Support experience for our customers.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>3+ years’ experience as a DevOps engineer. </li><li>Must be AWS Certified (3 cert minimum) </li><li>Near expert knowledge of AWS Products &amp; Services, Caching, EBS, Scaling, Load Balancing, Networking etc. </li><li>Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance.</li><li>Exceptional understanding of central networking concepts: VLANs, layer 2/3 routing, access lists &amp; load balancing.</li><li>Near expert understanding of design of native Cloud applications, Cloud application design patterns and practices.</li><li>Highly skilled in Terraform/IaC, including CI/CD practices.</li><li>Knowledge of databases (SQL Server and MySQL.</li><li>Working knowledge of Backup and Recovery methodology and implementations.</li><li>Good knowledge of application development using Agile, and DevOps best practices.</li><li>Kubernetes exp. is a plus, as is exp. w/Relational and NoSQL Databases. </li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul><h3>Government Investigation/Background Check: </h3><ul><ul><li>This role will be supporting Government Customers and new hires will undergo an FBI Background investigation- Criminal Justice Information Services (CJIS).</li></ul></ul>For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. ·       The anticipated starting pay range of California, Washington state and New York City applicants for this role is $88,400 - $129,580.·       The anticipated starting pay range of Colorado applicants for this role is $112,900 - $165,550.Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

AWS DevOps Engineer III

Job Family SummaryServes as a key element within the Rackspace support infrastructure and provides technical support to our customers over the phone, chat and/or via support tickets.  Owns customer issues through resolution with an emphasis on meeting strict SLA requirements. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Maintains, troubleshoots, and supports a varied set of customer solutions utilizing technologies across the Rackspace product portfolio. The Administrator creates and fosters customer loyalty by exemplifying the Fanatical Experience and embodying Rackspace’s Core Values. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary·       Requires basic skills in an analytical or scientific method or operational process·       Leverages clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines·       Works with close supervision Critical Competencies·       Service Delivery Effectiveness: Learns about SLAs within scope of own work and how to assess service delivery outcomes against desired standards·       Value Analysis:Provides customers with basic, standard information regarding products/offerings  Key Responsibilities·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing·       Secure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues·       Troubleshoot monitoring alerts and create tickets accordingly·       Escalate support requests according to escalation procedures·       Second rollover point for inbound customer calls·       Perform incident management identification, assist in managing and escalation·       Ensure adherence to customer &amp; SLA commitments·       Monitor ticket response times and take appropriate actions to ensure team response time targets are met·       Collaborate with Account Managers and Business Development Consultants to build strong customer relationships·       Collaborate and share knowledge with other administrators on the support floor·       Provide Fanatical Experience to customers in all the above  Person SpecificationKnowledge·       Basic OS troubleshooting knowledge with OS specialism in either Windows or Linux ·       Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands·       Basic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for Linux·       Basic understanding of SSL &amp; DNS·       Basic understanding of Active Directory for Windows specialization·       Prefer basic understanding of patching - documents changes based on requests for change·       Prefer basic ability to apply change control procedures·       Prefer familiarity with basic cross platform troubleshooting tasks·       Prefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStack·       Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities·       Understands how the assigned duties relate to others in the team and how the team integrates with othersSkills·       Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills·       Intermediate verbal and written communication skills and the ability to communicates basic technical information with team members·       Strives for performance improvements in oneself and peers·       Leads by example and motivates team members·       Organizational skills with the ability to provide quality at pace·       Ability to work at a team level as well as an individual level·       Ability to interact confidently with more senior and/or skilled areas of the business·       Able to communicate constructive feedback effectively·       Ability to adapt to changing business and technology requirementsEducationRequired·       Regional equivalent to High School Diploma·       Technical education or job acquired knowledge related to the duties of the role.Preferred·       Higher education classes related to technologyCertifications·       Requires MTA, MCP, MCSA, or MCSE for Windows specialization·       Requires LPIC-1 or RHCSA for Linux specializationExperienceRequired·     2+  years of technical customer support experience OR education/certification to a level of proficiency to perform the role dutiesPreferred·       Technical customer support experience in a client-centric ticket queue environmentPhysical Demands·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       Work aligned to set shift hours, may require non-traditional work shift·       Ability to accommodate on-call rotationsTravel·       No travel requiredAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Support Technician I - R-17663

Job Summary:  As a Rackspace Senior Cloud Business Consultant, you’ll work with a team of Fanatical cloud experts and consult with our customers on cloud architecture, big data analytics, finance, and business strategy. You’ll be advising the world’s largest AWS, GCP, Azure, and other Cloud users on topics ranging from cloud architecture to organizational governance to cloud economics, driving efficient cloud adoption and usage for our clients.Work Location: Remote<h3>Key Responsibilities:</h3><ul><ul><li>Enable cloud users to align their cloud technology adoption with their business strategies. </li><li>Analyze complex, multi-cloud cost and performance datasets -- as well as organizational behavior and strategies to derive insights, recommend cloud adoption and management strategies, and optimize cloud use across whole organizations. </li><li>Adhere to company security policies and procedures and any other relevant policies and standards as directed.</li><li>Manage and deliver fast-paced, high-impact engagements with enterprise companies.</li><li>Build relationships with client-side and internal stakeholders to drive successful engagements.</li><li>Deliver recommendations on topics ranging from architectural optimization to organizational management.</li><li>Serve as a multi-cloud subject-matter expert, helping clients plan and execute efficient adoption and integration of cloud technologies and platforms.</li><li>Enable clients to understand and use their cloud data across technical and non-technical business units.</li><li>Derive insights and recommendations based on big data.</li><li>Assess client needs and provide elegant solutions and recommendations.</li></ul></ul><h3>Qualifications:</h3><ul><ul><li>8+ years of experience, preferably in FinOps/Cloud/IT/Management consulting or similar roles.</li><li>BS in Computer Science, Economics, Finance, or equivalent experience.   </li><li>Cloud certifications (e.g., AWS Cloud Practitioner or Solutions Architect) preferred.</li><li>Subject matter expertise in cloud platforms and services including AWS, Azure, and GCP.</li><li>Significant customer-facing experience and success managing senior and executive stakeholders.</li><li>Proven experience working with big data, including tools or languages like MySQL, R, Tableau, etc.</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $75,800 - $111,210•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $80,700 – $118,360•The anticipated starting pay range for California, New York City and Washington is: $88,400 - $129,580 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here. #LI-MF1 #LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Cloud Business Consultant - US

Sales Executive III/IVLocation: Hybrid- Bangalore and Gurgaon Geography: Handling Asia pacific market Experience10 years’ experience in Enterprise apps and or Public /Private cloud organizations in a sales roleResponsible for full sales cycle from lead to close for new customer acquisition. Build relationships with Hyperscalers like AWS, Microsoft and GCP and build GTM’s with them to increase the market share on managed services.•Finds a way to speak with the decision maker and ask the questions that will set the tone for the sale.•Develops an understanding of the customer’s decision-making, business planning and budget processes and drives them to want to engage in business with Rackspace.•Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.•Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.•Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.•Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.•Maintains a high level understanding of how existing customers are using Rackspace solutions and utilizes that knowledge to cross sell Rackspace’s portfolio of products.•Expert knowledge of Rackspace’s product portfolio and the ability to skilfully communicate it to a person of any background or technical expertise. KnowledgeGood knowledge on Public cloud and Data and Analytics.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sales Executive (Asia pacific market)- IN

Azure Solution ArchitectOverview &amp; ResponsibilitiesAzure Solution Architect will have experience/expertise in the following: ·       Designing Solutions in Microsoft Azure as per project specifications and needs.·       In-depth understanding of computing, storage, backup, network components, monitoring, and DR environment requirements.·       Experience and understanding of large-scale applications portfolio in the enterprise-wide environment (including migration of on-premises workloads to the cloud) required.·       Design and implement advanced functions of Azure AD Premium including security, governance, and compliance.·       Drive architecture and technical discussion to lead cloud security, privacy, and compliance decisions regarding scale, performance, agility, HA/DR considerations.·       Deep domain expertise in cloud application development solutions (e.g., IaaS, Serverless, API Management), container orchestration (e.g., Kubernetes, Cloud Foundry), continuous integration technologies (e.g., Azure DevOps, Jenkins), web application server technologies, cloud application design, software architecture.·       Deep domain expertise of practices (design/development/deployment, Agile, SCRUM, ALM), breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required.·       Configure and manage customer Azure cloud environment.·       Ability to analyze systems and identify problems migrating to Azure cloud.·       SPOC for all Rackspace resources assigned to this project.·       Work with clients to ensure smooth and successful implementation, delivery, and deployment of complex solutions.Experience/Education·       12+ or more years in technical support or IT professional services. ·       10+ years’ experience in Cloud and Data center migration projects as a solution architect.·       10+ years working with cloud technologies.·       Candidates with certifications, Microsoft Certified: Azure Solutions Architect ExpertMicrosoft Certified: DevOps Engineer Expert, preferred. ·       Bachelor’s degree in computer science or related.  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Azure Solution Architect -R-17688

Acronis

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Account Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are searching for a motivated candidate who will be focused on driving renewal accounts of customer maintenance contracts in the DACH region, identifying and closing add-on sales opportunities within existing Customer database. You have the opportunity to join a fast-paced software company supporting our sales team. We are looking for a highly motivated, organized individual to come in and manage our leads program. This position has career paths to Inside Sales Representative, Partner Account Manager or Key Account Manager based on performance.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Responsible for the renewal of customer maintenance contracts in DACH region; this includes providing quotes directly to customers and/or their assigned channel partners</li>
<li>Responsible for upselling customers and identifying opportunities for add-on sales of Acronis products</li>
<li>Develops sales opportunities by researching and identifying potential account; building rapport, providing technical information and explanations; preparing quotations</li>
<li>Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts</li>
<li>Positively interacts and collaborates with Customers, Acronis partners</li>
<li>Identifies and pursues maintenance reinstatement opportunities</li>
<li>Assists in negotiation of maintenance agreements</li>
<li>Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent in German verbal and written and English</li>
<li>Strong communication and interpersonal skills</li>
<li>Strong time management skills</li>
<li>Ability to articulate product’s different features, and answers any questions customers might have</li>
<li>Strong closing sales skills</li>
<li>Knowledge on Salesforce is preferred</li>
<li>Able to meet the total call target each day, reaching the KPI target</li>
<li>Punctual, reliable, and strong attention to detail</li>
<li>Self-motivated, upbeat, organized and highly persistent in follow-ups</li>
<li>Flexible, team player, open to changes in responsibilities and strategy</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-RC2

Turin

Account Manager (German Language)  (Iscritto alle liste delle categorie protette L. 68/99)

ION Group

About us:Cedacri is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions. We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide. For the strengthening of the Internal Audit unit, we are looking for brilliant professionals willing to build their career in Auditing.The ideal candidate will experience a dynamic, fast-paced, and innovative environment and will collaborate with cross-functional teams to achieve technology and business objectives. Your role:Your duties and responsibilities •          Perform IT General Controls (ITGC) testing as designed and documented, making the appropriate changes to the program during the audit as required based on new information and identified risks; •          Prepare audit working papers in accordance with audit standards and internal audit procedures; •          Perform follow-up procedures to ensure appropriate audit evidence is obtained, validated, and used for testing controls in a timely manner; •          Participates to cyber security, business continuity and GDPR projects; •          Manages relations with external auditors such as Customers auditor and their third parties; suppliers; authorities (Bank of Italy, Data Protection Authority, etc.);•          Establish and maintain effective working relationships with the Clients Auditors; •          Support the process of drafting and updating policies, procedures, and company operating instructions.  Other dutiesWe might ask you to perform other tasks and duties as your role expands. Your skills, experience, and qualifications required. •               Master's degree in in Economics, Computer Science/Engineering, or an equivalent degree•               Good knowledge of IT security issues, management systems (ISO 9001, ISO 27001 etc.) and GDPR•               Strong motivation and passion for Internal Audit and Compliance•               Knowledge of information security standards and GDPR regulations•               Enthusiastic and proactive attitude•               Propensity for innovation and business evolution•               Excellent interpersonal skills•               Excellent knowledge of the English language•               Excellent knowledge of the Microsoft Office Preferred qualifications•               Postgraduate Master in Internal Audit, Compliance, and Information Security•               Professional certifications such as: CIA, CISA, Lead auditor ISO 27001 and ISO 9001•               Knowledge of standards such as: ISO 27001, ISO 9001, ISO 22301, COSO-ERM framework, Cobit, ITIL, NIST800-53 What we offer:Permanent employment contract. Location: Collecchio (PR)Important notes:According to the Italian Law (<a href="http://l.68/99" rel="noopener noreferrer nofollow ugc" target="_blank">L.68/99</a>) please note that candidates from the disability list will be given priority.€0 - €70,000 a year--

Collecchio

Junior IT Internal Auditor, Italy  (Cedacri)

Apply to Remote  Cyber Security Jobs in companies remotely and near you. New Remote  Cyber Security Jobs added daily.

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