HUMAN

Director of Product Security

Atlassian

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Our Strategic Account Management (Loyalty Advocate) team owns retention for the largest 10% of Enterprise customers in their respective regions. Our mission is to maximize revenue retention with a focus on strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty. We have shared performance metrics and goals to inspire teamwork, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model.As a Strategic Loyalty Advocate, you will report to the Strategic Loyalty Advocate Manager. You will promote retention across Atlassian’s full product portfolio—including Jira, Confluence, Jira Service Management and Jira Align—by engaging on strategic renewals and discovering expansion, upsell, upgrade, and cross-sell opportunities. You will partner with our Strategic Sales Team to power Total Book of Business growth. You will lead Cloud &amp; Data Center sales cycles end-to-end. You will provide deal support on large strategic opportunities, including white space analysis, install base research and quoting support.<h3>What you'll do</h3><ul><ul><li>Maximize software retention rates and minimize customer churn through effective inside sales techniques over the phone, video, and email</li><li>Lead end-to-end sales motions for our Cloud and Data Center platforms</li><li>Manage renewals across a sizable product portfolio</li><li>Partner with our Strategic sales team on account planning and driving total book of business growth through whitespace analysis and install base research</li><li>Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities</li><li>Keep informed of product updates and new offerings and articulate those improvements to customers and our solution partners</li><li>Forecast a pipeline for renewals, upsell, and cloud migration opportunities</li></ul></ul><h3>Your background</h3><ul><ul><li>5+ years experience in Enterprise account management, software renewals, customer success or other relevant business areas</li><li>Experience building customer trust over the phone and on video across different countries and cultures</li><li>Experience meeting or exceeding performance goals</li><li>Experience managing an end-to-end sales cycle</li></ul></ul><h3>It's great, but not required, if you have:</h3><ul><ul><li>Experience working with Channel partners to retain and grow customer accounts</li><li>Experience using Salesforce, Clari, and Tableau</li></ul></ul>CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $90,000 - $138,000Zone B: $81,000 - $124,200Zone C: $74,700 - $114,600Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Boston

Strategic Loyalty Advocate

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Come join us in the Observability Platform where we manage the services that power real-time monitoring, logging and alerting for teams at Atlassian. Our mission is to unleash the potential of every Atlassian's team through state-of-the-art Observability experience.Your future teamThe Observability Platform team builds and operates the logging and metric platforms at scale. Our work helps teams understand how their products and services are performing around the clock.We are on the journey to modernise our Splunk deployment and the Observability pipeline. The solution we build today needs to scale as Atlassian grows into a 25,000 employees company. If this sounds like an interesting challenge to you then we would love to chat!<h3>What you'll do</h3><ul><ul><li>Improve Atlassian's Splunk deployment through automation</li><li>Review Splunk usage, apps and security posture</li><li>Implement solutions that meet performance, scalability and operational goals</li><li>Breakdown complex problems into elegant solutions</li><li>Follow Agile Software Development methodology, such as CI/CD and "you build it, you run it"</li></ul></ul><h3>Your background</h3><ul><ul><li>Operate a large-scale Splunk Enterprise deployment</li><li>Hands-on experience with infrastructure as code on AWS</li><li>Linux system administration</li><li>Automate repetitive tasks with scripts</li><li>Passion with delivering great Observability experience to developers</li></ul></ul><h3>We'd be excited if you have</h3><ul><ul><li>Software development skills with Go/Python</li><li>1+ years of experience with micro-services architecture and Kubernetes</li><li>Familiarity with incident management</li><li>Knowledge of the Observability principles and concepts: Logs, Metrics and Traces</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Sydney

Splunk Engineer

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>The Confluence Cloud team at Atlassian is changing the way companies collaborate and share information. Confluence has 75k+ customers and more than half of Fortune 100 companies use Confluence to connect people with the content they need. Join us as we unleash the power of teams all over the globe.We're hiring a Product Manager to work with our Page Creation teams, focused on the editing experience and extensions within Confluence. You'll build features to encourage more users to create content and have delightful user experiences.Atlassian is on the cutting edge of modern product craft, and is still led by the two original founders who pursue the vision to unleash the potential in every team. You'll join a product-led company where product managers set strategy and lead teams towards big goals.<h3>You will:</h3><ul><ul><li>Collaborate with your triad of engineering and design to build a roadmap, set goals, and execute your plan.</li><li>Manage the delivery of new features from end to end, starting from defining and validating a problem all the way through to shipping and measuring success.</li><li>Work with engineers and designers across multiple teams to define product specs and refine experiences as they are delivered.</li><li>Align with the product marketing team to ensure new features are shared with and adopted by customers.</li><li>Spend as much time as possible talking to customers and analyzing customer feedback to inform product decisions.</li><li>Collaborate with platform teams to build a world-class editing experience across all our products.</li><li>Report to the Group Product Manager for Creation, and work with a Senior Product Manager counter mentor.</li></ul></ul><h3>On your first day, we'll expect you to have:</h3><ul><ul><li>2+ years of experience in a product management role (in a product-led SaaS company)</li><li>Background working across engineering, design, and marketing</li><li>Spent time with customers to understand new ways to solve pain points in the collaboration space</li><li>Experience with running experiments and able to context switch from talking about the big picture all the way down to implementation details</li><li>When presented with meaningful goals and a mountain of data, you can identify and organize clear actions</li><li>Excitement about working on one of the largest and fastest growing products within Atlassian</li><li>A love for implementing experiments, using a combination of qualitative and quantitative data to measure success</li><li>Willingness to be wrong about a hypothesis</li><li>An obsession with customer needs, product functionality, constraints and tradeoffs</li><li>Experience aligning technical and non-technical colleagues and leadership</li><li>Technical writing skills</li><li>Opinions but enjoy being challenged to think about a problem from a different angle</li></ul></ul>CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $129,700 - $199,000Zone B: $116,700 - $179,100Zone C: $107,600 - $165,200Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.#LI-AL2 #LI-Remote<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Mountain View South

Product Manager, Confluence Creation

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Trello.. that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.<h3>About the Team:</h3><ul><ul><li>We're transforming Atlassian to be a pure cloud company and the customer trust is at the heart of that. The <b>Admin Experience</b> team is part of our Enterprise Trust organization (~400 engineers) and together we champion the enterprise customers and inject capabilities into Atlassian products to address enterprise customers' concerns.</li><li>Our <b>Admin Experience </b>organization is a team (~50 engineers and growing) focused on delivering a frictionless and delightful Atlassian admin experience that empowers admins to manage every aspect of their organization, improve their productivity, and help reduce security and compliance risks. Within this scope, the team's focus is on foundational admin-facing capabilities available across all editions.</li><li>Platforms for specific use cases: Machine Learning &amp; AI, Measurement &amp; Experimentation, Metrics</li><li>Dashboards and Insights (Reliability, Cost of Capacity, S&amp;C, Developer Productivity scorecards)</li><li>As an architect of a large organization, you will be providing strategic guidance to various DCI domain areas and driving improvements across all our pillars: Developer Velocity, Reliability &amp; Performance, Efficiency, Data Operability &amp; Enablement.</li></ul></ul><h3>In this role, you'll be responsible for:</h3><ul><ul><li>Collaborate across Enterprise Trust teams and product teams for driving consistency in experiences, and control features</li><li>Define actionable vision for the next-gen administration experience</li><li>Drive developer productivity and compliance activities</li><li>Advocate for and guiding teams on engineering best practices and improving the craft</li></ul></ul><h3>On your first day, we'll expect you to have:</h3><ul><ul><li>Strong technical expertise and 15+ years of experience designing/building SaaS and platform solutions</li><li>Passion for software engineering excellence (design principles and patterns, unit testing, fault tolerance practices, performance engineering, best practices for security and privacy etc)</li><li>Excellent intuition for building consistent and intuitive user experiences</li><li>Experience with and experience with recognizing, raising, and reconciling gaps and redundant efforts across organizations</li><li>Excellent collaboration and communication</li><li>Ability to mentor/coach engineers and follow your lead</li><li>A desire to thrive in a large, fast paced environment</li></ul></ul><h3>It's great, but not required if you have:</h3><ul><ul><li>In-depth knowledge of AWS account management, networking, container orchestration, fault tolerance tools etc.</li><li>Experience working with agile software development methodologies (e.g., XP, scrum)</li><li>Enterprise DNA</li></ul></ul><b>Compensation</b>At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $253,500 - $388,700Zone B: $228,100 - $349,900Zone C: $210,400 - $322,700Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Lead Principal Architect, Administrator Experience

Rackspace

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptimeThis role is the makes up the core support of our data centers.  The main responsibility will be the upkeep and maintenance of our data center.  Work is performed through a ticketing system which often include break fix and maintenances.  Responsibilities also include general data center upkeep like 5S standards, monthly audits of metrics/KPIs<h3>Responsibilities</h3><ul><ul><li>Utilize custom monitoring software and internal ticketing system to provide customer support</li><li>Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components</li><li>Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies</li><li>Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server</li><li>Simple operating systems administration to include troubleshooting of login, password and connectivity issues</li><li>Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers</li><li>Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances</li><li>Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays</li><li>Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required</li><li>Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling</li><li>Provide technical communication relating to customer configurations in a concise, professional manner</li><li>Adhere to company security policies and procedures, including health and safety and local governing requirements as directed</li><li>Execute and maintain meticulous 5S and housekeeping practices</li><li>Demonstrate no less than full performance in a continuous, consistent, measurable manner</li><li>Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers</li><li>Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers</li><li>Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations</li><li>Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting</li><li>Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required</li><li>Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment</li><li>Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events</li><li>All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method</li><li>All customer interactions, both internal and external, are conducted in a manner that delights customers</li><li>Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date</li><li>All areas of responsibility are clean and organized with specific areas designated for all moveable items</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred</li><li>Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred</li><li>Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred</li><li>Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred</li><li>Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends</li><li>Must be able to prioritize work in a fast paced, high pressure environment</li><li>Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette</li><li>Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software</li><li>Must be able to lift 50 lbs over head</li><li>Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)</li><li>Success in the role requires the following personal qualities:Effective CommunicatorSelf StarterTeam PlayerWelcomes FeedbackAbility to Identify ProblemsSolicits input from others when making decisions</li></ul></ul><h3>Experience</h3><ul><ul><li>Minimum 1-year experience working in a data center environment or equivalent technology background required</li><li>Minimum 1-year experience or ability to show familiarity with building, repairing or upgrading hardware components required</li><li>Minimum 1-year experience in a customer service oriented position preferred</li><li>Remote connectivity tool: Putty, RDP, SSH</li></ul></ul><h3>Nice to Have</h3><ul><ul><li>   &gt;1 year data  center experience</li><li>   Familiarity with enterprise level netowkring</li><li>   Experience with Dell/HP servers</li><li>   Experience with Cisco switches/Firewalls/Routers</li><li>   Experience with EMC storage</li><li>   Certifications, A+, Net+, any cisco/windows cert</li></ul></ul>The following information is required by the Colorado Equal Pay Transparency Act, New York City Pay Transparency Act, Washington Pay Transparceny Act and California Pay Transparency Act. This applies only to individuals working in the state of Colorado, Washington, California and New York City. The anticipated starting pay range of Colorado, California, Washington and New York City applicants for this role is <i>$58,200-$77,600for CO and $63,500-$85,000 for NYC, WA and CA. </i>Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Frackspace.jobs%2Fbenefits%2F&amp;data=05%7C01%7Cstorm.hostetter%40rackspace.com%7C9289594e631b4d9ba92c08dad95ad76f%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C638061281448911773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=acoFB7XqyigIIzFtP2%2BOXETRWVTlzHrru8APge6t6Sc%3D&amp;reserved=0" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-STORM#LI-DNI<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Chicago

DC Ops Technician I- US

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>We're looking for a Senior Engineering Manager to lead our APAC team of Site Reliability Engineers that work with products like Jira and Confluence<b>. </b>Your teams will be responsible for using software engineering principles to reliably scale the Cloud infrastructure that underpins some of our products and the products themselves.You're a leader of leaders, coaching engineering managers and architects that report to you, supporting them in their professional development to unlock their potential, and encouraging them to step outside their comfort-zone to grow and excel. You'll also play a critical role in the org's leadership team, working with other engineering managers, architects, product managers and program managers to steer the organisation by contributing to the strategy and helping determine the right problems for the teams to invest in solving.<h3>On your first day, we'll expect you to have:</h3><ul><ul><li>Experience managing &amp; growing engineering managers and technical leaders</li><li>A drive for operational excellence and experience with teams responsible for running mission-critical production services</li><li>A passion for driving cultural change in technical excellence, quality and efficiency</li><li>Familiarity with Agile software development methodologies</li></ul></ul><h3>Your background:</h3><ul><ul><li>5+ years of experience implementing reliability &amp; scale principles and practices</li><li>Experience influencing teams outside your own organisation with data and insights</li><li>Foster an innovation culture in your teams</li><li>Experience with large scale distributed systems and microservices</li><li>Experience developing and implementing a long term strategy for a team of teams</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Engineering Manager - Site Reliability Engineering

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>We are looking for a passionate leader to run and grow our Cloud Migrations Management operation for the EMEA region and India  This is a manager of managers role with strategic and functional impact. It will collaborate with the Head of Migrations and other regional Group Managers to define strategic direction and operational strategies, areas for continuous improvement, and develop the talent in the AMER/APAC region. This role will also work on cross-functional projects with partners in Sales, Product, and Customer Success and contribute to the creation of our team’s 1-3 year strategy.Migrations from server to cloud/ cloud to cloud are complex, multi-month projects which require deep technical knowledge, project management skill, gravitas, and exceptional customer service.  To service them effectively you need to be able to build an environment that attracts and develops top talent, creates feedback mechanisms for our product and sales partners.You will join our Customers Support department at a really exciting time. Atlassian is growing rapidly year-on-year and we want to scale intelligently while helping our customers unlock the value of cloud faster. This is an opportunity to play a major role in achieving that company level goal.<h3>Your success will be based on your ability to</h3><ul><ul><li>Grow the leadership capability in the org - front-line managers and their teams</li><li>Monitoring and optimizing critical business processes and operational metrics</li><li>Foster an environment of legendary customer support - positively influencing NPS/ CSAT and getting migrators to submit Marketing stories where applicable </li><li>Drive or support strategic initiatives across cross-functional teams in Product, Sales, Channel, Technical Support, Marketing, and Customer Success.</li><li>Communicate customer trends and feedback to internal teams to drive improvements to the product, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and more</li><li>OKR and metrics management for the Migrations impact within the migration strategy, including but not limited to 1) Ensuring the high completion rate of migrations, 2) Increased referrals for migrations by customers, 3) Operational efficiencies like the reduction of time spent during migration when engaged by Migrations</li></ul></ul><h3>Responsibilities</h3><ul><ul><li>Identify and implement frameworks and programs that will develop support leadership and support engineer talent to be the best they can be</li><li>Ownership of regional-level operational metrics for AMER/APAC</li><li>Oversee staff planning and allocation for AMER/APAC regions and across customer segment</li><li>Implement, Improve, and standardize key processes to ensure consistency and drive scale and efficiency across the migration process</li><li>Develop an environment and culture of legendary support throughout the migrations support team;</li><li>Presenting to senior leadership levels with clear and concise successes and challenges and the impact on the overall health of the business</li></ul></ul><h3>You would be a flawless fit if:</h3><ul><ul><li>You have 10+ years of experience in fast-growing global professional services or support organization</li><li>Leadership experience managing a team of (30+) to meet and exceed operational performance goals</li><li>You have demonstrated experience in scaling teams through process and tooling improvements</li><li>You have demonstrated experience in building a customer-centric culture that champions the customer's needs</li><li>You can demonstrate success in multi-functional influence and inspiring change in a matrixed environment</li></ul></ul><b>More about our team</b>The team is filled with top-notch technical individuals that are excited to be building a new service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our work, product as well as our customer's overall success. We all enjoy interactions with the customers, problem-solving, digging into complex issues, and actively championing customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. We believe we can add significant value to the business by listening to the customer's experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organization. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and is all about providing legendary service to our customers.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Amsterdam

Group Manager- Cloud Migrations Management

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><b>More about us:</b>We are the <b>Jira Frontend Platform</b> team focusing primarily on <b>Developer Productivity</b>. Atlassian is looking for a Senior Frontend Engineer to build our web frontend systems and tools that allow our Jira product teams to deliver great experiences to our users.Your daily work will help our fellow Atlassian engineers work more productively, deliver effortlessly, and your decisions will improve Atlassian's overall product quality.We're looking for passionate engineers interested in building and building core frontend systems, components and tooling. Someone who cares about customer feedback (our customers are Atlassian engineers) and strives for the best developer experience.<h3>What you'll do</h3><ul><ul><li>You'll be part of the team that builds the tools hundreds of Jira frontend engineers use daily to ship high-quality experiences to our customers productively. You'll contribute to a core piece of the Jira developer experience and the development lifecycle ranging from automated testing tools, type checking, code quality, and improvements to the development loop. Your team will play a crucial role in the Jira Frontend platform strategy.</li><b>Your background</b><li>Understanding of modern frontend ecosystem, including bundling, linting, testing and releasing.</li><li>Experience debugging problems across systems/repositories and designing solutions that span the whole stack.</li><li>System mindset that considers edge cases, observability, error handling, and integration across external systems.</li><li>Grow when working with internal engineer customers and have deep empathy for solving fellow engineer's problems.</li><li>A decent understanding of the JavaScript language and ecosystem.</li><li>5+ years of experience building large-scale frontend applications using React.</li></ul></ul><h3>It's great, but not required if you have</h3><ul><ul><li>TypeScript experience.</li><li>Bash / Shell script experience.</li><li>Nodejs experience.</li><li>Experience working on platform teams.</li><li>Knowledge of open-source libraries and frameworks (for example, logging, wiring, testing, and building tools)</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Bangalore

Senior Software Engineer, Frontend - Jira Frontend Platform

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Atlassian is hiring a Insights Partner to join our newly formed People Insights team, a cross-disciplinary group of analysts, data scientists, behavioral scientists, researchers and business partners, who use data and research to inform strategic and operational issues facing our leaders, teams, and people. This role will be responsible for collaborating with business and people leaders across Atlassian to understand the people insights needed to make decisions, and collaborating with others on the People Insights team to deliver. You will report to the People Insights Partners and Products Lead.<h3>What You'll Do:</h3><ul><ul><li>Deeply understand the needs of our business stakeholders, translate those needs into analytical and research projects, and deliver science-backed insights and recommendations to drive action</li><li>Collaborate with behavioral scientists, data scientists and others to deliver insights in a way that is scalable, meets stakeholder needs and is actionable</li><li>Act as a subject matter expert to business leaders on high priority projects tied to company objectives</li><li>Learn from and collaborate with other Insight Partners, as well as mentor others on the team</li><li>Take complex analyses and insights and present them in a way that is digestible and relevant to your stakeholders</li></ul></ul><h3>Your Background:</h3><ul><ul><li>Expertise in Industrial-Organizational Psychology or related field (ie., advanced degree or equivalent experience/expertise in topics related to workplace psychology)</li><li>Six or more years of experience working in People Analytics, Talent Management, Organizational Development and/or Consulting to organizations</li><li>Strong understanding of the HR landscape (e.g., functions and processes) and existing challenges and best practices</li><li>Experience presenting to senior executives or stakeholders</li><li>Basic stats and data proficiency (ie., ability to explain and answer questions about data analyses/results, conduct basic analyses)</li><li>Ability to translate data into compelling and easy-to-understand insights, stories, and narratives that resonate with a non-technical audience</li><li>Ability to influence and build strong relationships with stakeholders, while also managing expectations appropriately</li><li>Strong cross-functional collaboration skills</li></ul></ul><b>Compensation</b>At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $160,700 - $246,500Zone B: $144,600 - $221,800Zone C: $133,300 - $204,600Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

San Francisco

Lead Insights Partner

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Trello.. that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.<h3>About the Team:</h3><ul><ul><li>We’re transforming Atlassian to be a pure cloud company and customer trust is at the heart of that. The Enterprise Trust team champions enterprise-scale customers and injects capabilities into Atlassian products to address those customers' concerns.  </li><li>The Trust Foundations team is part of Enterprise Trust, with the mission to empower 10k Atlassians to build products implicitly trusted by large, complex enterprises. This team drives key compliance initiatives, such as FedRAMP, HIPAA, and BYOK, and owns the common services that support these objectives. </li></ul></ul><h3>Job description:</h3><ul><ul><li>In this role as a Lead Principal Architect, you will be working across the Enterprise Trust Foundations organization, unblocking enterprise customers: BYOK, policy-based control over data access, and support for regulated industries</li></ul></ul><h3>On your first day, we’ll expect you to have:</h3><ul><ul><li>Strong technical expertise and 10+ years of experience in designing/building enterprise-grade solutions using microservices.  Fluency in the current landscape (Java stack, Kotlin, Observability tools, and service operations).</li><li>Passion for software engineering excellence (design principles and patterns, unit testing, performance engineering, best practices for security and privacy etc)</li><li>Passion and aptitude for recognizing, raising, and reconciling gaps and redundant efforts across organizations</li><li>Excellent collaboration, communication, and leadership skills. Ability to get engineers to follow their lead as well as mentor/coach. </li><li>High level of energy and a desire to thrive in a large, fast-paced organization; ability to balance multiple projects under pressure</li><li>In-depth knowledge of AWS offerings</li></ul></ul><h3>It’s great to have:</h3><ul><ul><li>Understanding of regulated industries and compliance requirements of FedRAMP, HIPAA, ISO, SOC2, etc.</li><li>Experience in enterprise security, identity management, PKI and related stacks: X.509, TLS, SSH</li><li>Previous experience having led teams through arduous decomposition and architecture programs</li></ul></ul>At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $253,500 - $388,700Zone B: $228,100 - $349,900Zone C: $210,400 - $322,700Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Lead Principal Architect, Enterprise Trust Foundations

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.<b>What's the principal engineer role?</b>As an Engineer well into your career, we know you're an expert at what you do and have a breadth of experience across multiple backend technologies. You take pride in being someone who more junior members look up to and sharing your expertise with others... That's why we're placing a heavy emphasis on leaning on your expertise to take on a high level of responsibility while being a role model and mentor to others on the team.<b>About the team</b>Search Platform powers the search functionality in Atlassian products. The team is tasked with the mission to provide reliable Infrastructure, a consistent user experience while improving the accuracy of results. As Atlassian client base grows in number and content volume for clients grow, search is becoming an ever exciting and challenging engineering domain.<h3>In this role, you'll get the chance to:</h3><ul><ul><li>Regularly tackle the largest and most complex problems on the team, from technical design to launch</li><li>Determine plans-of-attack on large projects</li><li>Routinely tackle complex architecture challenges and apply architectural standards and start using them on new projects</li><li>Lead code reviews &amp; documentation as well as take on complex bug fixes, especially on high-risk problems</li><li>Set the standard for thorough, meaningful code reviews</li><li>Partner across engineering teams to take on company-wide initiatives spanning multiple projects</li><li>Transfer your depth of knowledge from your current language to excel as a Software Engineer</li><li>Mentor junior members of the team</li><b>Your background:</b><li>10+ years experience in multiple hands-on software/technology leadership roles, with end-to-end responsibility through the software development lifecycle</li><li>Bachelor's degree with a preference for Computer Science degree</li><li>Expertise with one or more prominent languages such as Java, Python, Kotlin, Go, or TypeScript is required.</li><li>Understanding of SaaS, PaaS, IaaS industry with hands-on experience with public cloud offerings (e.g., AWS, GCP, or Azure)</li><li>Java, Spring, REST, and NoSQL databases</li><li>Experience building event-driven based on SQS, SNS, Kafka or equivalent technologies</li><li>Knowledge to evaluate trade-offs between correctness, robustness, performance, space and time</li><li>Practice in mentoring other engineers and influencing decision makers throughout the organization</li><li>Considers the customer impact when making technical decisions</li></ul></ul><h3>If you've got these skills, even better</h3><ul><ul><li>Experience in ElasticSearch, OpenSearch or other search engine technologies</li><li>Experience in Developer Experience or Developer Productivity</li><li>Proficiency in Java</li><li>Experience in at least one additional language</li><li>Experience in CI (Continuous Integration) and CD (Continuous Deployment)</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Software Engineer - Search Platform

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India.Atlassian Data Center products are built for enterprise and designed to be self-managed by our customers.   They provide flexibility to meet the unique needs of our customers through infrastructure choices and controls.  They are built to meet the expectations of quality and security of our customers and have built-in enterprise-grade features to meet the complex demands of our customers.Jira Service Management is Atlassian’s service management solution for all teams. Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to deliver great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams. Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.Jira Service Management is built on the Jira platform, so you’ll see some terms and concepts that carry across all of Atlassian’s Jira products. It’s designed to bring IT, development, operations and business teams closer together with a variety of features that emphasise collaboration at speed.<b>Your Future Team</b>The Jira Service Management Data Center team is comprised of people of different backgrounds delivering large-scale web-based software.  We are focused on improving the productivity of teams who rely on our service and asset management software.  We are a growing, high-impact and high performing team in the Enterprise organisation of Atlassian.We are hiring Senior Engineers to come and join our growing team.  You and the team will provide an incredible experience for users of JSM by building features they love.  <b>The tech stack?</b>FrontendReact, <a href="https://www.typescriptlang.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Typescript</a>, <a href="https://lesscss.org/" rel="noopener noreferrer nofollow ugc" target="_blank">LESS</a>, Jest, <a href="https://webpack.js.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Webpack</a>, <a href="https://atlaskit.atlassian.com/packages" rel="noopener noreferrer nofollow ugc" target="_blank">Atlaskit</a>, <a href="https://www.cypress.io/" rel="noopener noreferrer nofollow ugc" target="_blank">Cypress</a>, <a href="https://storybook.js.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Storybook</a>, <a href="https://aui.atlassian.com/" rel="noopener noreferrer nofollow ugc" target="_blank">AUI</a>, jQuery, <a href="https://github.com/google/closure-templates" rel="noopener noreferrer nofollow ugc" target="_blank">SOY</a>, <a href="https://backbonejs.org/" rel="noopener noreferrer nofollow ugc" target="_blank">Backbone</a>, <a href="https://marionettejs.com/" rel="noopener noreferrer nofollow ugc" target="_blank">Marionette</a>, <a href="https://github.com/skatejs/skatejs" rel="noopener noreferrer nofollow ugc" target="_blank">Skatejs</a>, <a href="https://www.selenium.dev/documentation/webdriver/" rel="noopener noreferrer nofollow ugc" target="_blank">Selenium Webdriver</a>BackendJava, Spring, OSGi, Maven, Atlassian Plugin SDK, REST, relational databases<h3>Why join us?</h3><ul><ul><li>Product - Be a part of one of the fastest-growing products in Atlassian's history with also the greatest potential</li><li>Team - Work with a group of friendly, passionate, and hardworking individuals. With many ways to up-skill by frequent pairing, Craft Sessions, etc.</li><li>Challenge - Investigate and solve highly complicated problems of our largest customers</li></ul></ul><h3>What you’ll do</h3><ul><ul><li>Regularly tackle large and complex projects in the team, contributing to technical design, implementation and release.</li><li>Partner with other engineers, designers and product managers to deliver quality features for JSM DC</li><li>Rotational feature leading on large projects </li><li>Routinely tackle complex architectural challenges and apply our architectural standards</li><li>Contribute to documentation </li><li>Work with the team to solve complex bug fixes</li><li>Guide other engineers in the team by pair programming, tech design reviews, meaningful code reviews and sharing through our Craft Brownbag Sessions. </li><li>Partner across engineering teams to take on company-wide initiatives spanning multiple projects</li><li>Keep our quality bar high</li><li>Mentor more junior members</li></ul></ul><h3>Your background</h3><ul><ul><li>Proficiency in any modern frontend programming languages &amp; frameworks (e.g. Typescript, React, Less, &amp; Jest).</li><li>A track record of working with (or the ability to quickly pick up) frontend legacy frameworks (e.g. jQuery, SOY, Backbone, &amp; Marionette)</li><li>Experience building large-scale, web-based enterprise software</li><li>A track record of execution, risk management, and delivering outcomes</li><li>Experience with risk assessment, testing practices and philosophies, and have a quality-oriented mindset</li><li>Excellent troubleshooting, debugging, problem-solving and analytical skills</li><li>Passion for product, and delivering value to customers</li><li>Passion for collaborating with and mentoring junior members of the team</li><li>Great communication to build and articulate a technical vision for the product and pitch it to critical stakeholders.</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Software Engineer - Fullstack

<b>Data Center Technician</b><b>Data Center Technician Summary</b>The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain <a href="http://99.0.3.231/" rel="noopener noreferrer nofollow ugc" target="_blank">99.999</a>% uptime.<h3>Knowledge</h3><ul><ul><li>Utilize custom monitoring software and internal ticketing system to provide customer support</li><li>Identify and troubleshoot standard hardware failures on x86-based servers to include the replacement of failed hardware components</li><li>Troubleshoot standard operating system storage issues including file system, disk management and RAID technologies</li><li>Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server</li><li>Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password and connectivity issues</li><li>Troubleshoot standard local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers</li><li>Complete the troubleshooting, configuration and replacement of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances</li><li>Complete the troubleshooting, configuration and replacement of storage devices including shared and dedicated SAN, DAS and NAS arrays</li><li>Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required</li><li>Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling</li><li>Provide technical communication relating to customer configurations in a concise, professional manner</li><li>•Demonstrate a general understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems</li><li>Adhere to company security policies and procedures, including health and safety and local governing requirements as directed</li><li>Serve as the primary technical escalation point for all DCOPS Technician II personnel</li><li>Assist with the onboarding and training of new DCOPS personnel within the team</li><li>Execute and maintain meticulous 5S and housekeeping practices</li><li>Demonstrate no less than full performance in a continuous, consistent, measurable manner</li><li>Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers</li><li>Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers</li><li>Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations</li><li>Utilize Rackspace software toolsets to complete work globally, across data centers when required</li><li>Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting</li><li>Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required</li><li>Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment</li><li>Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events</li><li>All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method</li><li>All customer interactions, both internal and external, are conducted in a manner that delights customers</li><li>Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date</li><li>Actively contribute to global alignment through the submission and publishing of process and policy documentation within the knowledge base</li><li>All areas of responsibility are clean and organized with specific areas designated for all moveable items</li><li>Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred</li><li>Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert</li><li>Logic IDS preferred</li><li>Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches and ASR series routers preferred</li><li>Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, EMC VMAX and VNX SAN systems preferred</li><li>Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend</li><li>Must be able to prioritize work in a fast paced, high pressure environment</li><li>Must have experience participating in root cause analysis investigations</li><li>Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette</li><li>Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software</li><li>Success in the role requires the following personal qualities: Strong Communicator Requires little supervision Effectively collaborates with others in a team setting Takes meaningful actions to address feedback Ability to solve problems Understands the full scope prior to making decisions</li></ul></ul><h3>Experience</h3><ul><ul><li>Minimum 2-year experience working in a data center environment or equivalent technology background required</li><li>Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required</li><li>Minimum 2-year experience in a customer service oriented position preferred</li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Kansas City

Data Center Technician

The Manager, Accounting Research &amp; Policy, will be responsible for managing the Accounting Department's review of revenue and non-revenue  transactions (including leases, financing arrangements, significant vendor arrangements and acquisitions) to identify potential accounting issues as well as developing and maintaining the Company's global accounting policies to ensure compliance with US GAAP and SEC financial reporting requirements. The Manager will also be responsible for assisting in revenue recognition  conclusions of new service offerings as well as remaining current on new accounting requirements and their potential impact on Rackspace.<h3>Responsibilities </h3><ul><ul><li>Support the accounting department's review of contracts to identify potential accounting issues.</li><li>Research, document and recommend the proper application of US GAAP and SEC requirements to complex transactions. </li><li>Provide technical and consulting support to business partners on the treatment of accounting issues.</li><li>Responsible for the development, implementation and maintenance of the Company's accounting policies.</li><li>Remain current with US GAAP and SEC requirements to ensure compliance with latest financial accounting and reporting standards.</li><li>Provide communication and education to the CFO organization on the expected impact of new standards.</li><li>Lead/participate in implementation projects for emerging accounting requirements.</li><li>Support due diligence activities and accounting valuations for mergers and acquisitions.</li><li>Interact with external audit team with respect to technical matters.</li><li>Assist on special projects (i.e., carve-out financials, financings, restructurings, etc) and SEC filings as needed.</li></ul></ul><h3>Requirements</h3><ul><ul><li>Bachelor's degree in Accounting, Finance or related discipline required </li><li>8 years professional accounting experience with 2-4 years in area being managed</li><li>Minimum 2 years leadership experience </li></ul></ul><h3>Nice to haves</h3><ul><ul><li>Master's degree</li><li>CPA or equivalent preferred</li><li>ERP experience</li><li>Experience in Public Accounting, Big 4 and Corporate Accounting highly desired</li></ul></ul>$96,800 - $142,010 a yearFor applicants working in <b>California, Colorado, Washington or New York City</b>, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. <b>• The anticipated starting pay range of California, Washington state and New York City applicants for this role is $112,900 - $165,550</b><b>• The anticipated starting pay range of Colorado applicants for this role is $96,800 - $142,010 </b>• These ranges for candidates may be modified in the future.• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-AW2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Manager, Accounting Research & Policy (Remote in the U.S.)

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b><i>Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that’s best for your work and your lifestyle. </i><b>Your future team</b>You'll join our Tenant Platform organisation within the Cloud Infrastructure department at Atlassian. Tenant Platform is core to allowing the concept of multi tenancy in our cloud architecture. We provide a platform used by all of Atlassian's products which enables concepts such as the creation of new tenancy at signup, management of the tenant lifecycle (licence changes, product suspension, deletion, etc), customer self-administration, and tenant operations at runtime.We're hiring a Principal Engineer reporting to a Senior Engineering Manager. You'll join a brand new team in India, whose mission is to build the next generation of unified operations platform with a self-serve ability, and a one-stop shop for all our production systems. The platform will offer top-notch assurance for system operations, high reliability, and ease of system integration. This is a rapidly growing area where you will have the opportunity to help shape the success of Atlassian's current and growing products suite and overall inspire company growth goals on our cloud journey.We'd love you to bring new ideas to our engineering culture, and besides our awesome group of collaborating teams in Tenant Platform, you'll get to work with a huge variety of other teams across Atlassian, as our services have a lot of internal customers!<b>What you'll do</b>-Tackle complex problems on the team, from technical design to launch-Architect, design, and develop features for tenant platforms as a full-stack engineer-Work with the engineering and business teams to define a long-term vision and company-wide initiatives spanning multiple projects-Drive technical decisions and build end-user experiences-Define engineering roadmap, engage with senior engineers on reviews and brainstorming sessions-Influence the leadership team and propose a technical vision to support future needs -Focus on solutions to help reduce the operational burden and tech debt, improve feature velocity and system health<b>Your background</b>-7+ years of professional software development experience in any modern object-oriented programming language-5+ years of leading design or architecture for distributed, large-scale, web-based software-With strong experience in object-oriented programmings like Java and Spring microservices and some experience in frontend technology, we'll -expect you to coach developers on these, but specific language experience is not a prerequisite-AWS domain knowledge (databases, storages, containers, dockers, CI/CD, cloud integration) or similar experience with other public cloud offerings (e.g. Google, Azure)-Comfortable working in cross-functional and geographically co-located teams-Excellent troubleshooting, debugging, problem-solving, and analytical skills-Experience as a mentor, tech lead or leading an engineering team-Excellent communication and interpersonal skills<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Principal Engineer - Tenant Operations

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Are you an experienced in inter-company, consolidation, and elimination accounting with a good sense of humor, a rock-solid work ethic, and mind-blowing attention to detail? If so, we’ve got a home for you here on our world class Accounting and Finance team. We’ve built a truly exceptional team of Accounting professionals who take their jobs, but not themselves, very seriously. You will primarily be responsible for month-end and year-end close activities including balance sheet reconciliations, journals, and assisting with year-end audit deliverables and related day to day operations of the business. This role will serve as an consolidations manager on the general ledger team, acting as an individual contributor that will handle all areas around inter-company accounting, including eliminations, consolidations, helping close ledgers and reconciling these areas.  This person will also be a point person for the greater team on inter-company and oracle related questions. More about you:You enjoy numbers and have 8-12 years experience in accounting roles in multinational companies and/or audit firms (preferably in a public company environment subject to SOX) and have had exposure to inter-company, consolidations, eliminations, balance sheet reconciliations, journal entry preparation and review and audit request preparation. You have a good understanding of US GAAP and IFRS, and are looking for a role as a individual contributor.  We’d love for you to have experience using Oracle fusion, Blackline or other reconciliation tools, and have an intermediate to advanced knowledge of Excel. Finally, you enjoy interacting with other departments/functions to ensure accurate and timely financial accounting.<h3>Qualifications &amp; Skills:</h3><ul><ul><li>CPA required</li><li>8+ years of work experience required</li><li>2-4 years of public accounting preferred (Big 4 accounting experience preferred)</li><li>Strong knowledge base of Oracle Fusion required, with desire to help answer teams questions on this system</li><li>Experience working on eliminations, consolidations, and intercompany in Oracle Fusion required</li><li>Experience working in a multi-currency environment required.</li><li>Extensive knowledge and use of Microsoft Excel required</li><li>Experience in GL accounting including preparation of balance sheet reconciliations and journal entries, and experience assisting with quarterly/yearly audits preferred.</li><li>Strong attention to detail and ability for self-review</li><li>You are highly proactive, organized and have a very strong work ethic</li><li>Proven ability to work in a fast-paced work environment, while maintaining accuracy</li><li>Ability to be available some evenings to meet with APAC team required</li></ul></ul><h3>Responsibilities:</h3><ul><ul><li>Manage the inter-company accounting process across multiple entities, ensuring accuracy and completeness of inter-company transactions including inter-company elimination, revaluation and consolidation.</li><li>Develop and implement inter-company accounting policies and procedures to ensure compliance with local regulations and optimize efficiency.</li><li>Responsible for accounting and close activities for assigned areas including journal entry preparation, reconciliation preparation, and fluctuation analysis. </li><li>Collaborate cross functionally with the finance organization, including the controllership, corporate accounting, corporate FP&amp;A, equity administration, investor relations, treasury and tax teams, to provide guidance and support on inter-company matters.</li><li>Work directly with internal and external auditors, by maintaining and providing support to the audit team for walkthrough procedures and manage audit support requests as they pertain to the inter-company, eliminations and consolidations work-streams.</li><li>Partner with the team to continuously improve system automation in an effort to help scale accounting operations.</li><li>Lead special projects such as implementing new process improvements and updating process documentation.</li><li>Coach and guide team on Oracle Fusion best practices.</li><li>Assist with ad-hoc projects as needed.</li></ul></ul>$97,400 - $180,100 bimonthly<b>Compensation</b>At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $117,400 - $180,100Zone B: $105,700 - $162,100Zone C: $97,400 - $149,500Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit <a href="http://go.atlassian.com/payzones" rel="noopener noreferrer nofollow ugc" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.<b>More about our team</b>This role will be a member of the General Ledger accounting team at Atlassian which is responsible for looking after the general ledger and running the month end close process, our work includes most general ledger accounts except revenue and tax. In this role you will work with various members of the international accounting team to meet monthly deliverables. You will also be liaising with the external accountants on a regular basis to ensure that all accounting compliance matters are up to date.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Accounting Manager, Intercompany & Consolidations

<b>Customer Service Technician I - IN - Remote- Work from Home- BNG/ GGN/ HYD</b><b>Shift: 100% night shift </b><b>Skills: Tech support, O365, Active Directory, Exchange</b><b>Years of exp: 2 to 3 years</b><b>Positions: Multiple.</b><b>Candidate must have reliable power and internet. </b> <b>Requirements: Certifications in relevant work</b>Candidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.) <b>PRIMARY RESPONSIBILITY:  </b>A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.<b>KNOWLEDGE/SKILLS/ABILITY: </b> Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills. <b>JOB COMPLEXITY: </b>Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:Email delivery troubleshootingSpam/Security analysis and recommendationsDesktop Client/Mobile Device troubleshootingAccount and Billing related inquiriesSupport users in use and troubleshooting of Microsoft products <b>SUPERVISION:</b>  Operates under moderate supervision until duties are learned. <b>EXPERIENCE/EDUCATION:  </b>Required:  High school diploma or equivalent. Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.  Preferred: Customer service and phone call experience. 0-6 months technical knowledge from education or job experience – basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.  <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

R-16464   Customer Service Technician I

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>The EMEA Enterprise Development Manager is responsible for driving their team to achieve pipeline quota while setting an example for the sales organization through team work, strategy and personal accountability. We have over 140,000 customers worldwide and the Enterprise Advocate oversees the largest 10% of customers in their respective regions. Our non-traditional Inside Sales teams are based in Amsterdam and remotely, and work together with our Enterprise Advocates, Channel Partners, Product Specialists, Loyalty Advocates and Marketing Team. We are looking for a manager to build and implement an effective sales strategy, hire and train new EDRs and coach the team and the managers to success.  You will report to the Head of EMEA for Enterprise Development. Minimum Required Experience:2+ years of experience managing a sales team in the technology industryConsistent track record of achieving revenue goalsExperience coaching, mentoring and developing a team of sales representativesMust be able to successfully manage time, tasks and responsibilities independentlyBe proficient with tools such as Salesforce, LinkedIn, Slack, Zoom, and OutreachExperience working with cross functional leaders such as demand generation, sales operations and enablementKey Accountabilities:Achieve pipeline goals on a monthly/quarterly/annual basisCoach and enable EDRs in self-source prospecting, holding discovery calls, and strategically engaging customersCultivate a culture of KPI’s and MetricsThis individual is a leader with vision in our messaging and value proposition and is actively involved in strategic sales cycles across the team<h3>Key Accountabilities:</h3><ul><ul><li>Achieve pipeline goals on a monthly/quarterly/annual basis</li><li>Coach and train EDRs in self-source prospecting, holding discovery calls, and strategically engaging customers</li><li>Cultivate a culture of KPI’s and Metrics</li><li>You are a leader with vision in our messaging and value proposition and is actively involved in strategic sales cycles across the team</li></ul></ul>LI-LD2<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Enterprise Development Manager

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia, New Zealand and Philippines.Your future teamYou will report to the Engineering Manager of the Service-to-Service Fabric team. The Service-to-Service Fabric team builds and operates the service fabric that interconnects Atlassian microservices that power our products. Our service fabric empowers thousands of Atlassian developers, by taking care of the heavy lifting common to all of our services, such as observability, HTTP performance optimisation, resiliency, chaos engineering. We maintain a high-quality bar through test-driven development, fast dev loops, pair programming and more.If you have great creative problem-solving skills, embrace DevOps and YBIYRI, and have a passion for teamwork, then come and help us build cloud-native solutions that operate at a global scale.<h3>What you'll do</h3><ul><ul><li>Design, build, and support solutions to save time, and speed up delivery, for thousands of our internal developers by taking care of the heavy lifting common to all of our services, such as routing, authN, authZ, observability, HTTP performance optimisation, resiliency, chaos engineering</li><li>Explore and decide on new technologies, implement proof of concepts and be involved in key production projects in the service to service communication space</li><li>Contribute to code reviews, documentation, and complex bug fixes with security, performance and reliability in mind</li><li>Mentor and level up the skills of your teammates by sharing your expertise</li><li>Help build Atlassian’s service mesh, which connects thousands of microservices that power Atlassian’s products and services.</li></ul></ul><h3>Your background</h3><ul><ul><li>5+ years of industry experience working as a Backend Engineer or Systems Engineer</li><li>Strong development skills using programming languages like Golang, Typescript and Python</li><li>Willingness to work in a highly collaborative team using processes such as TDD and Pair Programming</li><li>Experience with CI/CD tools and practices</li><li>Good understanding of networking fundamentals such as HTTP, Load Balancing</li><li>Ability to diagnose and resolve issues in high-throughput web applications and network services</li></ul></ul><h3>We'd be super excited if you have:</h3><ul><ul><li>Experience with service mesh technologies including Istio and Envoy</li><li>Experience contributing to the Istio and Envoy open-source communities</li><li>Experience in TDD and Pair Programming</li><li>Experience building, running and optimising applications written in Go / Typescript </li><li>Experience monitoring cloud services with SignalFX, Splunk and other </li><li>Experience with Infrastructure-as-Code frameworks such as CloudFormation and Terraform </li><li>Experience building, automating, and maintaining cloud infrastructure in AWS using VPC, EC2 compute</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Engineer, Service-to-Service Fabric

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>We're the Automation Platform team, part of the Experience Platform in Atlassian. We're on a mission to bring Automation to all teams. Think of IFTTT or Zapier for the Enterprise. We're building an Automation platform that is powerful, scalable, safe, and flexible - one that both internal and external teams can use and extend equally. We also own product experiences and features that get used by real end-user. We started out by building Automation within Jira, JSW, JSM and Confluence. We're now on a mission to take the Automation Platform to all products! This hybrid allows the team members to have varied experiences, from building scalable, reliable systems using serverless AWS technologies, to creating engaging UIs for the end-users to Automate.Things about our team:Small team, big potential: we're 28 engineers, but we have big plans, so you can start small and grow with the teamExperienced, no-fuss: We have a mixed bunch of long-term Atlassians, along with some enthusiastic newcomers!Fast development cycles: 30s hot deploying, sub-60-minute commit, PR, deploy to prod cycles<h3>What you'll do:</h3><ul><ul><li><b>Help create an amazing experience platform</b>: You will support the team to build great user experiences for end-users and also an easily adoptable and extensible platform for developers. Your job will be to be a leader in engineering and the primary bridge between product, engineering, design and the rest of Atlassian. You'll be the bridge between dependent teams and crafts.</li><li><b>Help sustain great team culture:</b> Atlassian wants to build a 50-year company and a team culture that everyone feels valued and included. We're passionate about our work and want to sustain it long-term. You will help build the right level of process and practices and a place people enjoy turning up to every day. You'll help the team scale and mature.</li><li><b>Help build great people:</b> It's your role to understand the team as individuals and support their specific needs. As a leader in Automation, we want to help coach everyone to be rounded individuals, not just technical super-stars. You are there to help serve the team! You'll be responsible for 10-15 people across multiple teams.</li><li>You have around 8+ years of management experience</li><li>You'll work with remote teams around the Sydney timezone.</li><li>You'll report to a Senior Engineering Manager for the Automation Platform</li></ul></ul><h3>Things about our team:</h3><ul><ul><li>Small team, big potential: we're 28 engineers, but we have big plans, so you can start small and grow with the team</li><li>Experienced, no-fuss: We have a mixed bunch of long-term Atlassians, along with some enthusiastic newcomers!</li><li>Fast development cycles: 30s hot deploying, sub-60-minute commit, PR, deploy to prod cycles</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Engineering Manager - Automation Platform

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