Rackspace

Job Summary: Rackspace is looking for a Cloud Solution Architect to join our team. This individual will be responsible to provide architecture and engineering input to the new business and current customer teams to ensure the provision of solutions that suit the defined technical service and budgetary requirements. Assists the Sales Executives, Account Managers, and Business Development Consultants in qualifying and addressing prospect’s technical requirements.  Work Location: Remote<h3>Key Responsibilities</h3><ul><ul><li>Serves as the point of contact for team when SE Manager is out of the office (i.e., helping align resources and coverage, attendance in meetings on behalf of Manager, follow-up on SE related projects. </li><li>Works to customize highly complex configurations in response to customer needs with minimal to no supervision. </li><li>Typically handles complex server opportunities plus associated services. </li><li>Collaborates with Sales Representatives to determine best product and services fit. This is accomplished via conference calls, site visits, and e-mail correspondence. </li><li>Works with the sales and account management teams to craft proposals and present to prospects. </li><li>Able to demonstrate strong analysis capabilities and technical knowledge by providing innovative, supportable technical solutions. </li><li>Provide training to Sales Staff during initial sales training. </li><li>Given priority to attend Conferences, Industry, and Marketing events. </li><li>Works with operational staff, as it relates to initiatives that affect the SE Team.</li><li>Interfaces with Product Liaison by working with new product initiatives to ensure completeness and relevance to customer requirements.</li></ul></ul><h3>Qualifications </h3><ul><ul><li>Bachelor’s degree. </li><li>8-10 years of related experience.</li><li>AWS certified.</li><li>Azure certified is a plus.</li><li>Expert knowledge of all areas of business operations. </li><li>Able to resolve highly complex pre-sales technical problems, working with sales personnel. </li><li>Able to present advanced technical concepts in a clear manner to customers through demos and proposals.</li><li> Advanced writing, editing, communications, and interpersonal skills. </li><li>Mastery of multiple server operating systems and mastery of networking, server, and internet technologies. </li><li>Excellent communication skills. </li><li>Attention to detail. </li><li>Strong follow through techniques. </li><li>Ability to communicate technical information and ideas so others will understand. </li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions. </li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.</li><li>Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support.</li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. #LI-JR1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Colombia

Cloud Solution Architect

Job Profile SummaryWe are looking for a Software Developer II, Public Cloud to tackle practical problems in a strong engineering environment working in collaboration within a multi-functional engineering team. As the Software Developer II, Public Cloud you will be designing and developing software integrations with cloud providers (AWS, Azure, and GCP) to support our Managed Public Cloud business. You will be contributing at all levels of our application stack, ranging from back-end technologies like Node to front-end web interfaces like JavaScript. Your role involves you building the stuff that innovates and advances Public Cloud technologies for our customers, including services integrated with cloud providers, platforms for customer interaction, and backend business systems. Do you get excited about leveraging expertise in cloud providers to build software integrations that solve complex and transformative cloud challenges for customers in a highly innovative and collaborative environment? If so, this could be the perfect match.As a member of this team, you’ll have a chance to contribute to Rackspace’s fastest growing and most complex systems on a range of technologies. You’ll see firsthand how the cloud is being used by thousands of customers and get to build responsive, meticulously designed applications. We breathe modern technology into our internal platforms to show our customer’s how they need to build theirs. Key ResponsibilitiesWorking with Product to assess functional requirements for new product offerings, analyze the technical feasibility, and coordinate task assignments with agility to effectively deliver innovative software. ● Implementing unit, integration, and smoke tests where appropriate ● Developing code where deployments to production happen continuously ● Working in a heavily multi-cloud environment and comfortable working within different deployment environments ● Establishes and adheres to coding and process best practices, including code reviews ● Makes regular contribution to engineering standards and best practices ● Motivates members in project initiatives to contribute their best ● Drives and coordinates research, proof of concept and/or prototype works by project team members. ● Gain support for complex architecture and to negotiate solution/architectural trade-offs ● Writes software using the best tool for the job, mixing open source and proprietary tech as relevant ● Writes and reviews design documents ● Participates in project discussions ● Working in a DevOps culture including team’s on call rotation and maintenance schedule Experience 4-8 years of relevant experience in software engineering Required SkillsWorking with Product to assess functional requirements for new product offerings, analyze the technical feasibility, and coordinate task assignments with agility to effectively deliver innovative software. ● Implementing unit, integration, and smoke tests where appropriate ● Developing code where deployments to production happen continuously ● Working in a heavily multi-cloud environment and comfortable working within different deployment environments ● Establishes and adheres to coding and process best practices, including code reviews ● Makes regular contribution to engineering standards and best practices ● Motivates members in project initiatives to contribute their best ● Drives and coordinates research, proof of concept and/or prototype works by project team members. ● Gain support for complex architecture and to negotiate solution/architectural trade-offs ● Writes software using the best tool for the job, mixing open source and proprietary tech as relevant ● Writes and reviews design documents ● Participates in project discussions ● Working in a DevOps culture including team’s on call rotation and maintenance schedule CertificationCloud certifications for AWS, Azure, and/or GCP are strongly preferredAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Software Developer II – IN (NodeJS Developer)

Job Family SummaryServes as a key element within the Rackspace support infrastructure and provides technical support to our customers over the phone, chat and/or via support tickets.  Owns customer issues through resolution with an emphasis on meeting strict SLA requirements. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Maintains, troubleshoots, and supports a varied set of customer solutions utilizing technologies across the Rackspace product portfolio. The Administrator creates and fosters customer loyalty by exemplifying the Fanatical Experience and embodying Rackspace’s Core Values. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary·       Requires basic skills in an analytical or scientific method or operational process·       Leverages clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines·       Works with close supervision Critical Competencies·       Service Delivery Effectiveness: Learns about SLAs within scope of own work and how to assess service delivery outcomes against desired standards·       Value Analysis:Provides customers with basic, standard information regarding products/offerings  Key Responsibilities·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing·       Secure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues·       Troubleshoot monitoring alerts and create tickets accordingly·       Escalate support requests according to escalation procedures·       Second rollover point for inbound customer calls·       Perform incident management identification, assist in managing and escalation·       Ensure adherence to customer &amp; SLA commitments·       Monitor ticket response times and take appropriate actions to ensure team response time targets are met·       Collaborate with Account Managers and Business Development Consultants to build strong customer relationships·       Collaborate and share knowledge with other administrators on the support floor·       Provide Fanatical Experience to customers in all the above  Person SpecificationKnowledge·       Basic OS troubleshooting knowledge with OS specialism in either Windows or Linux ·       Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands·       Basic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for Linux·       Basic understanding of SSL &amp; DNS·       Basic understanding of Active Directory for Windows specialization·       Prefer basic understanding of patching - documents changes based on requests for change·       Prefer basic ability to apply change control procedures·       Prefer familiarity with basic cross platform troubleshooting tasks·       Prefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStack·       Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities·       Understands how the assigned duties relate to others in the team and how the team integrates with othersSkills·       Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills·       Intermediate verbal and written communication skills and the ability to communicates basic technical information with team members·       Strives for performance improvements in oneself and peers·       Leads by example and motivates team members·       Organizational skills with the ability to provide quality at pace·       Ability to work at a team level as well as an individual level·       Ability to interact confidently with more senior and/or skilled areas of the business·       Able to communicate constructive feedback effectively·       Ability to adapt to changing business and technology requirementsEducationRequired·       Regional equivalent to High School Diploma·       Technical education or job acquired knowledge related to the duties of the role.Preferred·       Higher education classes related to technologyCertifications·       Requires MTA, MCP, MCSA, or MCSE for Windows specialization·       Requires LPIC-1 or RHCSA for Linux specializationExperienceRequired·     2+  years of technical customer support experience OR education/certification to a level of proficiency to perform the role dutiesPreferred·       Technical customer support experience in a client-centric ticket queue environmentPhysical Demands·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       Work aligned to set shift hours, may require non-traditional work shift·       Ability to accommodate on-call rotationsTravel·       No travel requiredAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Support Technician I - R-17663

Sales Executive III/IVLocation: Hybrid- Bangalore and Gurgaon Geography: Handling Asia pacific market Experience10 years’ experience in Enterprise apps and or Public /Private cloud organizations in a sales roleResponsible for full sales cycle from lead to close for new customer acquisition. Build relationships with Hyperscalers like AWS, Microsoft and GCP and build GTM’s with them to increase the market share on managed services.•Finds a way to speak with the decision maker and ask the questions that will set the tone for the sale.•Develops an understanding of the customer’s decision-making, business planning and budget processes and drives them to want to engage in business with Rackspace.•Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.•Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.•Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.•Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.•Maintains a high level understanding of how existing customers are using Rackspace solutions and utilizes that knowledge to cross sell Rackspace’s portfolio of products.•Expert knowledge of Rackspace’s product portfolio and the ability to skilfully communicate it to a person of any background or technical expertise. KnowledgeGood knowledge on Public cloud and Data and Analytics.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sales Executive (Asia pacific market)- IN

ION Group

About us:Cedacri is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions. We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide. For the strengthening of the Internal Audit unit, we are looking for brilliant professionals willing to build their career in Auditing.The ideal candidate will experience a dynamic, fast-paced, and innovative environment and will collaborate with cross-functional teams to achieve technology and business objectives. Your role:Your duties and responsibilities •          Perform IT General Controls (ITGC) testing as designed and documented, making the appropriate changes to the program during the audit as required based on new information and identified risks; •          Prepare audit working papers in accordance with audit standards and internal audit procedures; •          Perform follow-up procedures to ensure appropriate audit evidence is obtained, validated, and used for testing controls in a timely manner; •          Participates to cyber security, business continuity and GDPR projects; •          Manages relations with external auditors such as Customers auditor and their third parties; suppliers; authorities (Bank of Italy, Data Protection Authority, etc.);•          Establish and maintain effective working relationships with the Clients Auditors; •          Support the process of drafting and updating policies, procedures, and company operating instructions.  Other dutiesWe might ask you to perform other tasks and duties as your role expands. Your skills, experience, and qualifications required. •               Master's degree in in Economics, Computer Science/Engineering, or an equivalent degree•               Good knowledge of IT security issues, management systems (ISO 9001, ISO 27001 etc.) and GDPR•               Strong motivation and passion for Internal Audit and Compliance•               Knowledge of information security standards and GDPR regulations•               Enthusiastic and proactive attitude•               Propensity for innovation and business evolution•               Excellent interpersonal skills•               Excellent knowledge of the English language•               Excellent knowledge of the Microsoft Office Preferred qualifications•               Postgraduate Master in Internal Audit, Compliance, and Information Security•               Professional certifications such as: CIA, CISA, Lead auditor ISO 27001 and ISO 9001•               Knowledge of standards such as: ISO 27001, ISO 9001, ISO 22301, COSO-ERM framework, Cobit, ITIL, NIST800-53 What we offer:Permanent employment contract. Location: Collecchio (PR)Important notes:According to the Italian Law (<a href="http://l.68/99" rel="noopener noreferrer nofollow ugc" target="_blank">L.68/99</a>) please note that candidates from the disability list will be given priority.€0 - €70,000 a year--

Collecchio

Junior IT Internal Auditor, Italy  (Cedacri)

Acronis

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a General Manager Northern Europe who is ready to join us in creating a #CyberFit future and protecting the digital world!
As a General Manager in Northern Europe, you will be responsible for achieving sales and profit targets consistent with business strategy, which includes bringing knowledge about market trends, market and customer requirements into the development of the product portfolio, ensuring that new market opportunities and target customers are being identified actively, managing accounts and customer relationships, developing sales proposals, negotiating and closing deals, as well as acting as voice of the customers internally. Plan and execute departmental annual business plans and operating budgets and proactively monitor and control daily operational activities to deliver monthly and quarterly sales.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Build knowledge about the allocated countries in terms of competition landscape, top prospects, vendors, distributors, market insights, distribution and partner landscape</li>
<li>Share the market knowledge to functional teams and contribute to building the regional expansion plans</li>
<li>Achieve and exceed revenue and billing targets</li>
<li>Define sales strategy and priorities for region</li>
<li>Align with functional sales teams assigned to region, and provide guidance and priorities</li>
<li>Execute successfully Acronis Sales Model and achieve increased scalability through multiple routes to market</li>
<li>Provide leadership to develop marketing strategy, lead the implementation to achieve effective penetration in various market sectors</li>
<li>Ensure all team members understand and work towards set of common goals in the context of Integrated country/regional plan</li>
<li>Ensure client satisfaction, win market share and broadening of offerings with potential new customers</li>
<li>Build and manage relationships with key clients, vendors, prospects, distributors and stakeholders</li>
<li>Responsible for identifying underperforming areas of the business and working closely with Functional Leaders and Growth Leaders on the action plan</li>
<li>Act as a point of escalation for Customer &amp; Partner issues (consult escalation guidelines document)</li>
<li>Be a positive ambassador for your region throughout Acronis</li>
<li>Identify large opportunities in region, and work with functional sales teams to drive to win</li>
<li>Build and maintain executive level relationships with key strategic accounts and focused distributors in country/territory</li>
<li>Leverage own network and executive relationships to support strategic partners acquisition and growth</li>
<li>Have good understanding of strategic partners' requirements and share them with Growth Manager</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Minimum 10 of relevant experience in sales and business development</li>
<li>Demonstrated track record in sales, business development and desire to perform in this competitive industry</li>
<li>Possess team management experience and extensive cloud channel strategy building experience</li>
<li>Possess leadership in grooming and growing/developing talent within the company</li>
<li>Proven record of success achieving sales targets</li>
<li>Knowledge of operational procedures and processes to support deals</li>
<li>Solid functional, analytical and strategic thinking with project management skills</li>
<li>Excellent presentation skills</li>
<li>High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Strong written and verbal communication and interpersonal skills</li>
<li>Outstanding organizational, problem solving, and multi-tasking skills</li>
<li>Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities</li>
<li>Self-motivated, proactive, and able to work with minimal supervision</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
<li>Problem solving attitude</li>
<li>Influencer without authority</li>
</ul>

WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-VB1

London

General Manager - Northern Europe

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Account Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are searching for a motivated candidate who will be focused on driving renewal accounts of customer maintenance contracts in the DACH region, identifying and closing add-on sales opportunities within existing Customer database. You have the opportunity to join a fast-paced software company supporting our sales team. We are looking for a highly motivated, organized individual to come in and manage our leads program. This position has career paths to Inside Sales Representative, Partner Account Manager or Key Account Manager based on performance.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Responsible for the renewal of customer maintenance contracts in DACH region; this includes providing quotes directly to customers and/or their assigned channel partners</li>
<li>Responsible for upselling customers and identifying opportunities for add-on sales of Acronis products</li>
<li>Develops sales opportunities by researching and identifying potential account; building rapport, providing technical information and explanations; preparing quotations</li>
<li>Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts</li>
<li>Positively interacts and collaborates with Customers, Acronis partners</li>
<li>Identifies and pursues maintenance reinstatement opportunities</li>
<li>Assists in negotiation of maintenance agreements</li>
<li>Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent in German verbal and written and English</li>
<li>Strong communication and interpersonal skills</li>
<li>Strong time management skills</li>
<li>Ability to articulate product’s different features, and answers any questions customers might have</li>
<li>Strong closing sales skills</li>
<li>Knowledge on Salesforce is preferred</li>
<li>Able to meet the total call target each day, reaching the KPI target</li>
<li>Punctual, reliable, and strong attention to detail</li>
<li>Self-motivated, upbeat, organized and highly persistent in follow-ups</li>
<li>Flexible, team player, open to changes in responsibilities and strategy</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-RC2

Turin

Account Manager (German Language)  (Iscritto alle liste delle categorie protette L. 68/99)

Marco Technologies LLC

Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are a recent graduate ready for an exciting opportunity, or a seasoned professional eager to elevate your skills with an IT services and consulting industry leader, then you have come to the right spot. More about us. We make business technology Better. Simple. Secure.  We do it all – from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services, audio/video systems and shredding. We are an organization led by salespeople with hundreds of engineers and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community support.   Join our growing team. You won’t regret it.The Internal Systems Apprentice will assist the Internal Support team with computer and application support issues, providing quality services and solutions to our internal employee.  The role is hands-on, troubleshooting hardware and software related problems and testing equipment in a lab setting. ***This is a part-time, in-office (St. Cloud) position for undergraduate students looking to fulfill an academic internship requirement***<h3>ESSENTIAL FUNCTIONS:</h3><ul><ul><li>Supporting IS Staff in the lab</li><li>Working with end users on support calls and workstation support</li><li>Loading, repairing, and setting up desktop and laptop computers</li><li>Performing inventory control and minor tasks around lab</li><li>Act in accordance with Marco policies and procedures as set forth in the employee handbook</li></ul></ul><h3>QUALIFICATIONS:</h3><ul><ul><li>Undergraduate student enrolled in an information technology related major and has completed 1-year in IT related courses; or  equivalent combination of education and experience</li><li>Ability to work in-office (St. Cloud) on a part-time</li><li>Proficiency with business collaboration tools such as a MS Office applications including Excel and Outlook</li><li>Superior internal and external customer service and communication skills</li><li>Enthusiastic, dedicated to the challenge of helping other people</li><li>Demonstrates strong attention to detail</li><li>Strong ability to exercise independent judgment and discretion regarding confidential matters</li><li>Self-starter with the ability to perform with little or no direct supervision</li><li>Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities</li><li>Function collaboratively as part of a fast-paced, client orientated team</li></ul></ul>Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities <a href="https://postings.govdocs.com/#/E2PFy8lSN8YjxOp" rel="noopener noreferrer nofollow ugc" target="_blank">Applicant Labor Law Posters</a>

St. Cloud

Internal Systems Apprentice

DAZN

Is your next career move into a dynamic Network Support team who are responsible for managing a large global Network? This is a fantastic opportunity to join our and expanding global network support team. DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZN’s Network and Cloud based architecture unifies a range of technologies to deliver a seamless user experience and support a global user base and company infrastructure. DAZN is seeking a Junior Network Engineer to join our diverse and expanding Global Network Support team. As a junior network engineer, you will support our global 1st line Network Operations Centre, providing 2nd line Network Support for Network related incidents, problems, changes and service requests. You will be responsible for supporting and maintaining the highest levels of service availability within our large global network, including Local Area Networks (LANs), Wide Area Networks (WANs), Security Appliances and Load Balancers. You will form part of our team who provide outstanding support to our business and customers, ensuring the network is closely managed to avoid incidents from occurring, implementing new service provisions, leading on business-as-usual network changes and ensuring any unavoidable incidents are resolved promptly. We’re a busy, dynamic and evolving operational team and its incredibly rewarding knowing that the fantastic work we do plays a major part in ensuring DAZN are able to seamlessly transmit major sporting events across the globe! Due to our live sports schedule, you need to be flexible in terms of working hours, including occasional nights, weekends, national and public holidays. You will also form part of our 2nd line support on-call rota, ensuring technical escalations from our 24/7 NOC are handled quickly and efficiently to support the business needs. This role will be based on site in Leeds. Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), annual performance-related bonus, private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources and access to our internal speaker series and events.<h3>As our new (insert job title), you’ll have the opportunity to:</h3><ul><ul><li>Lead on the resolution of escalated incidents and problems, ensuring business service level targets are achieved.</li><li>Own the successful fulfilment of service requests and changes, within the agreed timelines.</li><li>Support the ongoing development of the global network by working closely with the architecture team on Network projects.</li><li>Maintain and manage the global network monitoring platform, ensuring it consistently meets the demands of the business.</li><li>Support the development of operational business processes and successful delivery of service improvement opportunities.</li><li>Be point of technical authority for the NOC team members, providing Technical / Operational assistance and guidance.</li><li>Develop key relationships with stakeholders across the business.</li><li>Drive best practice, proactivity and innovation; enabling our customers to have the best customer experience.</li><li>Maintain technical and process documentation within the Network Support function.</li><li>Provide operational cover and support for the 24/7 global NOC team.</li><li>Be involved in directly supporting the successful delivery of major sporting events to our global customer base.</li></ul></ul><h3>You'll have:</h3><ul><ul><li>Previous experience of working within a 24/7 network operations department. </li><li>Strong demonstrable experience in supporting, maintaining and developing a complex Cisco routing and switching network environment.</li><li>Previous experience in supporting and maintaining enterprise Firewalls</li><li>Experience in management of Load Balancers within a production network.</li><li>Strong working knowledge of ITIL Incident, Problem, and Change Management components.  </li><li>Previous experience in managing and evolving Network Management systems</li><li>The ability to quickly assess, prioritise, respond, resolve incidents</li><li>Excellent communication skills and proven senior stakeholder management. </li><li>Demonstrated strategic and tactical thinking, quantitative and analytical skills, while under pressure. </li><li>Hands on experience of working with IT Service Management tools such as Service Now.</li><li>The ability to promptly learn new network technologies and shape the delivery of these into an operational team.</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Leeds

Junior Network Engineer

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Sales Advisor who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Cloud Sales Advisor, you will own the end-to-end sales process for signing new Service Providers to resell Acronis Data Cloud services across the DACH region. You will foster relationships and use your exceptional influencing skills across c-level executives, partners and distributors to drive qualifying leads, develop new business and expand revenue. You will work alongside passionate and dynamic sales, marketing and enablement teams from all over the world who are dedicated to your development and success through our onboarding and ongoing training program.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
• Attracting new partners to sell Acronis services to the existing customer base of the partner.• Developing sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, and providing technical information and explanations.• Closing new sales/accounts by answering telephone and email inquiries and verifying and entering information.• Actively soliciting all leads and direct sales opportunities, referring leads as appropriate, and updating all sales opportunities onto Salesforce.• Aligning and synchronizing with distributors in the assigned region.
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
• Fluent in English and German, with 1+ year of IT sales experience.• Experience with the complete sales cycle, from qualification to closing deals.• Excellent soft skills, including active listening, rapport building, effective communication, and understanding of customer needs• Experience utilizing customer relationship management software• Proficient in diverse sales techniques for optimal effectiveness and desired outcomes.
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-RC2

Cloud Sales Advisor with German (Iscritto alle liste delle categorie protette L. 68/99)

Location: India-Remote (Permanent Work from Home)Experience level: 8 to 10 yearsSkills: JavaScript, <a href="http://react.js/" rel="noopener noreferrer nofollow ugc" target="_blank">React.JS</a>, RestAPIKNOWLEDGE/SKILLS/ABILITYGeneral knowledge in at least one technology relevant to current assignment.Advanced working knowledge of JavaScript (<a href="http://react.js/" rel="noopener noreferrer nofollow ugc" target="_blank">React.JS</a>)Intermediate to advanced knowledge on Python is a plus.Demonstrates a systematic structured problem-solving approach.Ability to generalize a specific problem and derive solution for a class of problems.EXPERIENCE/EDUCATIONBachelor’s degree in a technology related field required.At the manager’s discretion, additional relevant experience may substitute for the degree requirement.Typically requires 3-6 years of experience in software development, engineering, testing, or a related fieldSolid software engineering fundamentals gained through training, course work or relevant experience.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

ReactJS Developer (R-17601)

Job Summary: Rackspace is looking for a Linux Operations Engineer with scripting experience to work on our multi-tenant email platform. This team is responsible for the design, development, testing and deployment to a variety of email subsystems. These systems are responsible for sending and receiving hundreds of millions of messages per day and providing access to petabytes of email message data for millions of users.  Work Location: Remote<h3>Key Responsibilities</h3><ul><ul><li>Implementation of complex designs and development of large-scale distributed systems</li><li>Ensure completeness of the technical infrastructure to support system performance</li><li>Stay up to date with emerging technologies and trends in the email industry</li><li>Follow and execute Rackspace change management processes</li><li>Participate in systems/code reviews and design sessions</li><li>Participate in Root Cause Analysis</li><li>Present brown bags/tech talks to internal groups</li><li>Take full ownership of product life cycle</li></ul></ul><h3>Qualifications </h3><ul><ul><li>Requires a minimum of 5+ years Linux systems experience, including systems administration or engineering experience</li><li>Scripting language development experience (Bash, Python, Ruby, etc.)</li><li>Experience building and packaging software for deployments using meta package managers (Yum, Apt, PIP, etc.)</li><li>Familiarity with Internet email protocols (POP, IMAP, SMTP) and email architecture</li><li>Experience installing and configuring IMAP/POP email servers (Dovecot, Courier, etc.)</li><li>Experience installing and configuring mail transport agents (Postfix, Sendmail, Momentum, etc.)</li><li>Bachelor's degree in computer science or a related technical field preferred </li><li>RHCE preferred</li>NICE TO HAVE KNOWLEDGE/SKILLS/ABILITY:<li>Experience using a configuration management system (Chef, Ansible, etc.)</li><li>Experience working with a large-scale system (1000+ servers)</li><li>Experience with relational databases (preferably MySQL)</li><li>Experience with non-relational databases (Redis, Cassandra) </li><li>Experience with Linux logging services like Syslog-ng and Flume </li><li>Experience with Agile methodologies (Scrum, XP, Lean, Kanban, etc.)</li><li>Familiarity with continuous integration and continuous deployment concepts</li><li>Understands architectural principles (e.g. high availability, security, business continuity, etc.)</li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. - Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.#LI-JR1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Linux Operations Engineer II

Azure Solution ArchitectOverview &amp; ResponsibilitiesAzure Solution Architect will have experience/expertise in the following: ·       Designing Solutions in Microsoft Azure as per project specifications and needs.·       In-depth understanding of computing, storage, backup, network components, monitoring, and DR environment requirements.·       Experience and understanding of large-scale applications portfolio in the enterprise-wide environment (including migration of on-premises workloads to the cloud) required.·       Design and implement advanced functions of Azure AD Premium including security, governance, and compliance.·       Drive architecture and technical discussion to lead cloud security, privacy, and compliance decisions regarding scale, performance, agility, HA/DR considerations.·       Deep domain expertise in cloud application development solutions (e.g., IaaS, Serverless, API Management), container orchestration (e.g., Kubernetes, Cloud Foundry), continuous integration technologies (e.g., Azure DevOps, Jenkins), web application server technologies, cloud application design, software architecture.·       Deep domain expertise of practices (design/development/deployment, Agile, SCRUM, ALM), breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required.·       Configure and manage customer Azure cloud environment.·       Ability to analyze systems and identify problems migrating to Azure cloud.·       SPOC for all Rackspace resources assigned to this project.·       Work with clients to ensure smooth and successful implementation, delivery, and deployment of complex solutions.Experience/Education·       12+ or more years in technical support or IT professional services. ·       10+ years’ experience in Cloud and Data center migration projects as a solution architect.·       10+ years working with cloud technologies.·       Candidates with certifications, Microsoft Certified: Azure Solutions Architect ExpertMicrosoft Certified: DevOps Engineer Expert, preferred. ·       Bachelor’s degree in computer science or related.  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Azure Solution Architect -R-17688

FLSA Status: Non-ExemptH1-B Status: Not Eligible for Sponsorship Job Family SummaryServes as a key element within the Rackspace support infrastructure and provides technical support to our customers over the phone, chat and/or via support tickets.  Owns customer issues through resolution with an emphasis on meeting strict SLA requirements. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Maintains, troubleshoots, and supports a varied set of customer solutions utilizing technologies across the Rackspace product portfolio. The Administrator creates and fosters customer loyalty by exemplifying the Fanatical Experience and embodying Rackspace’s Core Values. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary·       Requires basic skills in an analytical or scientific method or operational process·       Leverages clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines·       Works with close supervision Critical Competencies·       Service Delivery Effectiveness: Learns about SLAs within scope of own work and how to assess service delivery outcomes against desired standards·       Value Analysis:Provides customers with basic, standard information regarding products/offerings  Key Responsibilities·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing·       Secure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues·       Troubleshoot monitoring alerts and create tickets accordingly·       Escalate support requests according to escalation procedures·       Second rollover point for inbound customer calls·       Perform incident management identification, assist in managing and escalation·       Ensure adherence to customer &amp; SLA commitments·       Monitor ticket response times and take appropriate actions to ensure team response time targets are met·       Collaborate with Account Managers and Business Development Consultants to build strong customer relationships·       Collaborate and share knowledge with other administrators on the support floor·       Provide Fanatical Experience to customers in all the above Person SpecificationKnowledge·       Basic OS troubleshooting knowledge with OS specialism in either Windows or Linux ·       Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands·       Basic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for Linux·       Basic understanding of SSL &amp; DNS·       Basic understanding of Active Directory for Windows specialization·       Prefer basic understanding of patching - documents changes based on requests for change·       Prefer basic ability to apply change control procedures·       Prefer familiarity with basic cross platform troubleshooting tasks·       Prefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStack·       Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities·       Understands how the assigned duties relate to others in the team and how the team integrates with othersSkills·       Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills·       Intermediate verbal and written communication skills and the ability to communicates basic technical information with team members·       Strives for performance improvements in oneself and peers·       Leads by example and motivates team members·       Organizational skills with the ability to provide quality at pace·       Ability to work at a team level as well as an individual level·       Ability to interact confidently with more senior and/or skilled areas of the business·       Able to communicate constructive feedback effectively·       Ability to adapt to changing business and technology requirementsEducationRequired·       Regional equivalent to High School Diploma·       Technical education or job acquired knowledge related to the duties of the role.Preferred·       Higher education classes related to technologyCertifications·       Requires MTA, MCP, MCSA, or MCSE for Windows specialization·       Requires LPIC-1 or RHCSA for Linux specializationExperienceRequired·       1-2 years of technical customer support experience OR education/certification to a level of proficiency to perform the role dutiesPreferred·       Technical customer support experience in a client-centric ticket queue environmentPhysical Demands·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       Work aligned to set shift hours, may require non-traditional work shift·       Ability to accommodate on-call rotationsTravel·       No travel required   The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Support Technician I

Job Summary: Rackspace is looking for an Information Security Engineer to join our team. This individual configures, improves, modifies, and evaluates security tools and services in our hosting-based environment. They specialize in conducting technology and system assessments, while providing technical consultation, to our customers, that offers unparalleled world-class service. As technology evolves, so does the safety needed, supporting Rackspace Cloud products, being adaptable, plus being relevant in the cybersecurity news is a very important part of the role. Information Security Engineers partner with additional teams and third-party vendors to resolve security vulnerabilities and respond to all security weak points. To be a successful Information Security Engineer with Rackspace you will leverage systems like web application (Web Application Firewall), network security (Intrusion Detection/Prevention Systems), database encryption and key management, Anti-Virus, File Integrity Monitoring (FIM), and network authentication (two-factor), to build a fanatical customer outcome.The Information Security Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.  Work Location: Remote<h3>Key Responsibilities</h3><ul><ul><li>Provide exceptional customer support via the phone, email and ticketing system</li><li>Own level-appropriate customer requests and issues, seeing them through to resolution</li><li>Escalate support requests to next-level engineers and other support teams according to escalation procedures</li><li>Schedule and coordinate level-appropriate maintenances</li><li>Communicate with Account Managers and Business Development Consultants to build strong customer relationships</li><li>Collaborate and share knowledge with other Engineers</li><li>Review and adhere to defined policy and process standards</li><li>Documentation creation and contribution</li><li>Ticket Contribution and Phone Availability: Working as a team to serve our customers, helping the overall team hit their targets while maintaining individual targets.</li><li>Customer rating on work done via tickets</li><li>Exceptional ticketing standards</li><li>High level of first pass yield maintenances</li></ul></ul><h3>Qualifications </h3><ul><ul><li>A minimum of two years’ experience in a related field</li><li>A computer-related degree and/or relevant network, security, or system administration certifications</li><li>Excellent written and verbal communication skills (fluency in multiple languages is a plus)</li><li>Must be able to work weekends, after hour shifts and/or holidays when required as the business needs</li>Any combination of the following technical certifications is preferred:<li>CCNA (R&amp;S, Security, or CyberOps) certifications</li><li>Any SANS GIAC certifications</li><li>RHCE or equivalent for Linux administration</li><li>MCSA or equivalent for Windows administration</li>The Information Security Engineer has an intermediate knowledge of:<li>Security concepts, principals and technologies</li><li>Configuration and support of Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) (Alert Logic, Firepower)</li><li>Efficiently handle and respond to customer IDS alert tickets</li><li>Execute vulnerability scans, review results, and provide guidance with internal teams on how to remediate (Alert Logic, Rapid7)</li><li>Configuration, investigation, and analysis of Web Application Firewall (WAF) blocked events (Imperva WAF, Incapsula)</li><li>Knowledge of common web security vulnerabilities and recommended remediation</li><li>Configuration and support of Log Management tools (Alert Logic)</li><li>Configuration and support of Two-Factor Authentication tools (Duo Security, RSA)</li><li>Configuration and support of Anti-Virus tools (ESET, Sophos)</li><li>Configuration and support of File Integrity Monitoring tools (FIM)</li><li>Configuration and support of Database Encryption and Key Management tools (Vormetric)</li><li>Minor configuration of Firewalls appliances (Cisco ASA/ASA-X/Firepower, Juniper SRX)</li><li>Minor configuration of Load Balancers appliances (F5 LTM, Citrix Netscaler)</li><li>Knowledge of IPSEC and SSL VPN technologies</li><li>Troubleshoot network connectivity using industry standard packet capture tools</li><li>Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers</li><li>Networking concepts and devices (All OSI Layers)</li><li>Windows and Linux operating system administration</li><li>Understanding of public cloud security architectures, best practices, and services</li><li>Provide guidance on different deployment strategies</li><li>Maintain up-to-date vendor related roadmaps and scheduled releases</li><li>Execute device firmware upgrades across various platforms based on security requirements / feature updates</li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. - Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.-Working hours: Tuesday to Saturday 7am to 4pm.#LI-JR1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Information Security Engineer II

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new <a href="http://footprint.Builds" rel="noopener noreferrer nofollow ugc" target="_blank">footprint.Builds</a> deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. <h3>Career Level Summary</h3><ul><ul><li>Career-level seller.</li><li>Considered highly skilled at sales techniques and demonstrates strong understanding of company products/services.</li><li>Completes complex sales with little to no supervision.</li><li>Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.</li><li>Solves complex problems.</li><li>Works independently, receives minimal guidance.</li><li>May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives.</li><li>Acts as a resource for colleagues with less experience.</li><li>Level at which career may stabilize for many years or until retirement.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Customer Knowledge: Capitalizes on deep understanding of current customer’s organization structure, business processes, strategic objectives and challenges in order to anticipate and meet customer needs.</li><li>Relationship Management: Cultivates relationships with broad groups inside the organization (e.g., leadership team, business partners) and externally with key constituents, partners and allies (e.g., government, industry groups); provides recommendations for managing challenging relationships.</li><li>Strategic Sales Planning: Manages pipeline of long-term or high-priority accounts by anticipating future demand and ensuring sales goals are met.</li><li>Negotiation and Influence: Persuades others by supporting ideas with logical arguments/data, recognizing what information to share and when to share it; builds support to resolve issues and achieve the most favorable outcome for the company.</li><li>Technical Knowledge of Products: Demonstrates knowledge of market segments as well as market data trends and makes recommendations accordingly.</li><li>Systems Thinking: Leads collaboration with key stakeholders and contributes subject matter expertise to develop unique solutions to complex issues.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.</li><li>Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.</li><li>Owns forecasting and account planning on a monthly/quarterly/annual basis.</li><li>Leads a defined sales process for all Rackspace solutions.</li><li>Cultivates new business opportunities for new and/or existing accounts.</li><li>Meets with qualified leads to better understand customer needs and provide proposals.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer renewals for customers.</li><li>Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.</li><li>Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.</li><li>Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.</li></ul></ul><h3>Skills</h3><ul><ul><li>Ability to anticipate business issues; recommends product, process or service improvements.</li><li>Able to overcome a moderate to high level of resistance that will be encountered early in the sales process</li><li>Entrepreneurial mindset</li><li>Able to communicate the same message in a different way to both technical and business-oriented people.</li><li>Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.</li><li>Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.</li><li>Able to influence others in decision-making.</li><li>Superior negotiation skills and the ability to negotiate with many personality types.</li><li>Effective time management skills and the ability to work numerous projects at once.</li><li>Strong problem-solving skills and a high level of patience and the ability to nurture.</li><li>Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree in Sales, Marketing, Business or a related field required</li></ul></ul><h3>Experience</h3><ul><ul><li>5-7 years of experience in the field of role required.</li><li>Experience cultivating new business with new and/or existing customers required.</li><li>Prefer successful account management/IB sales experience, incorporating value/service selling in business or marketing experience.</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul>Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •       "For applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. •       The anticipated starting pay range of California, Washington state and New York City applicants for this role is 117,900 – 207,240 •       The anticipated starting pay range of Colorado applicants for this role is 101,000 – 177,760 •       These ranges for candidates may be modified in the future.•       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.”About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Sales Executive III - Remote

Technical Project ManagerJob Description Summary Responsible for driving small to medium sized private cloud migrations/upgrade projects requiring manageable scope control, moderate complexity, and risks. Projects may be concurrent or overlap. The role requires technical understanding of the Private Cloud infrastructure to drive migration communications between Rackspace and our customers. Job Description Manage medium to large sized projects, often of varying scope, high complexity, and non-contained risk.Understand the customers current solution and understand their expectations and schedules for migration. Coordinate with the technical rackers to coordinate and plan for a successful migration. Create an environment and a process by which the project will be successfully delivered.Enhance and embrace accepted PM methods, procedures, and quality objectives.Develop and control time, project plans and budget. Manage the competing needs of multiple stakeholders.Assess and manage project variances (e.g., schedule variance); evaluate impacts to overall project commitments, evaluate and present options, and implement approved changes.Maintain accountability for managing expectations and ensuring quality.Communicate appropriately and persuade leadership regarding necessary action steps in a manner that demonstrates confidence and a grasp of the strategic intent of a project.Provide tactical and strategic leadership with decision authority within the context of the project regarding priorities, timeline, resources, and issues. Provide ongoing work direction to project team.Foster and promote knowledge exchange. Create an environment that enhances team motivation.Assure project team works in a cohesive manner and delegate tasks appropriately.Act as an example to the team in communicating in a timely and effective manner. Qualifications ·       Profound understanding of cloud technologiesAbility to adapt/adjust priorities in a fast-paced, constantly changing environmentAlignment with Rackspace's Core Values and business strategyAbility to adapt working style and approach to best communicate with various business contactsExperience with managing cloud/infrastructure migration projects end to end and coordinating with multiple departments.Strong organizational skills and the ability to quickly adapt to change Preferred Qualifications:5 years relevant hosting experienceBachelor’s degree in related fieldCertified Scrum Master, PMP, ITILAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Technical Project Manager

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Azure cloud + Terraform + Ansible (R-17436)

Storage Engineer – INJob Summary·       Responsible for the day- to- day operations of the multiple storage infrastructure (SAN, Object Storage, NAS), including customer onboarding support, decommissions, pre-sales support, performance analysis and tuning, troubleshooting, maintenance, and project management.·       Configure and manage storage arrays, switches, and fabrics, including EMC PMAX/VMAX/AFA, Unity, VNX, Power Store, NetApp (FAS,AFF), and Brocade switches, Unity, FAS arrays, as well as Flex Clone, Snap Mirror and  Snap Vault·       Recognize client needs, then implement in accordance with product offerings·       Handles medium to large customer configuration questions, complex One-Off questions, and out of scope One-Off approvals.·       Strong working knowledge of networking, fibre channel concepts, and technologiesDesired qualifications·       Demonstrated experience working in environments with enforced change and risk control protocols.·       Ability to manage multiple tasks and prioritize effectively to maintain productivity levels.·       Strong problem-solving skills with a willingness to take on responsibility.·       Efficient and timely problem resolution skills while handling multiple tasks without compromising attention to detail or risk management·       Requires little assistance to perform duties. Mentors Level I SAN engineers and support teams.·       Passion for delivering fanatical customer support by creating great first impressions and setting proper expectations·       Ability to take ownership of customer requests and issues, managing them through to resolution·       Advanced knowledge and understanding of troubleshooting, testing, and performance tuning in storage platforms·       Advanced knowledge of storage best practices for current VMware, Windows, and Linux operating systems, file systems. Key Responsibilities ·       Create Change Requests and perform assigned maintenances·       Provide feedback on wiki articles where the process deviates from documentation or lacks detail·       Evaluate issues, determine, and execute resolutions to resolve multi-customer impacting events, often requiring on-the-spot decisions·       Lead tasks relating to problem management, process improvement, reporting, and customer infrastructure·       Lead functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Storage and Backup Function·       Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business·       Collaborate and share knowledge with other Engineers Job Complexity ·       This role entails working with customer requests and following established procedures to plan and execute technical changes. The job also involves responding to customer inquiries about performance, processes, and recommendations based on Rackspace best practices.·       The responsibilities of this position include building new storage configurations through software installations, provisioning LUNs/volumes for new or expanded requests, performing host zoning and registration, conducting quality control, and consolidating tickets. This position also includes decommissioning storage devices, performing host un-zoning and de-registration, server clean-up, and troubleshooting host connectivity and storage component failures.·       In cases of critical component failures, this position requires escalating issues to higher-level engineers. The job also involves answering general configuration questions, auditing environments, performing quality control as part of storage fleet management, and providing performance statistics reporting, software reporting, and storage reporting to meet customer and Rackspace leader requests.·       The role includes auditing array and core logs, performance, utilization, and validating data accuracy in Rackspace records. Additionally, the job requires auditing reference tools such as Wiki, SharePoint, and RSS feeds. The position involves assisting with scheduling and working on host-side maintenance tasks, including quality control, HBA, re-kicks, LUN expansions and migrations, cab migrations, and migration cutovers.·       As part of regular system health checks, this role requires upgrading software, firmware, and drivers. The position also involves making recommendations for process and procedure improvements. Knowledge ·       Proficient technical knowledge in technology troubleshooting methodologies, design, and implementation·       Proficient knowledge of data backup and restoration methodologies·       Proficient knowledge of, but not limited to MMC consoles, event viewer, Proficient FTP file transfers, user permissions, and service management within Microsoft Windows Server and/or the ability to (but not limited to) navigate file systems, editing with vi, identify running services and processes, SSH and FTP, file permissions, and Proficient network troubleshooting tools within Redhat Linux·       Proficient knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms·       knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange·       Understanding of Networking, Fiber Channel concepts, and technologies·       Proficient understanding of patching - documents changes based on requests for change·       Proficient ability to apply change control procedures·       Proficient ability to perform cross platform troubleshooting tasks ·       Detail-oriented in documenting information and able to own customer issues through resolution Education ·       Bachelor’s degree in Computer Science, Management Information Systems, or a related field·       5+ years of additional related experience may substitute for the degree requirement   Experience Required ·       5+ years of technical engineering and administration experience·       A minimum of 2-3 year of experience maintaining storage arrays and backups·       Technical customer support experience in a cloud hosting/technology environment Physical Demands·       May require long periods sitting and viewing a computer monitor·       May require work on non-traditional shifts·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operationsAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Storage Engineer II

Job Role - Security Engineer II  (Shift - 6:30 pm - 3:30 am IST PRIMARY RESPONSIBILITY: Rackspace’s Security Team is responsible for overseeing the protection of Rackspace’s network backbone by providing training, tools, and mitigation expertise. This team consists of highly skilled, network-savvy Rackers who have a passion for cybersecurity. The Security Engineer excels at utilizing their knowledge and experience to execute in the areas of detecting, analyzing, and mitigating DDoS attack events as they oversee a network infrastructure of over 40,000 network routers &amp; switches, along with a wide array of company and customer infrastructure, applications, and services. Security Engineers are critical thinkers who can resolve customer issues by remaining objective and providing solutions with precision during high-pressure situations. This role demands awareness and urgency due to the unpredictable nature of DDoS attacks and the scale of customer support required. The Security Engineer is heavily involved in technology, tools, process, and training improvements for the entire Network Operations team at Rackspace. The Racker leverages substantial technical skills and experience and provides subject matter expertise to ensure these improvements are implemented successfully and other Network Engineers are trained to the new standards. This person must effectively coordinate with other Security Engineers, Network Engineers, customers, and vendors to help resolve critical and unique events. This role requires frequent interactions with a number of standard and proprietary tools that include communications, customer ticketing, event documentation, configuration, and scripts.·        KNOWLEDGE/SKILLS/ABILITY:Provide FANATICAL experiences through every interaction with Rackers and Customers. Detect, mitigate, and escalate events as necessary, in a timely manner to minimize disruption. Develop and provide tools, training, and solutions to minimize any impact to Rackspace or its customers. Aid in constructing standardized processes, procedures, and policies to enable consistent and effective mitigation results. Engage with customers and the sales team to explain and promote the DDoS product offering. Develop mitigation strategies to offset the majority of complex attacks. Develop customized mitigation profiles to be applied as necessary in the event of an attack. Quickly identify the vast majority of common, uncommon and unique DDoS attack vectors and mitigation methods (countermeasures). Document planned and unplanned network events in the respective tools. Provide great verbal and written communication through various mediums and with Departmental Leadership, other teams and customers. Act as a point of escalation for your peers, the Network Operations and Security Operations teams when necessary to ensure proper resolution. Work closely with our key mitigation partners to identify new trends and understand product capabilities. Evaluate current and new technologies and provide input for future improvement. Actively participate in Root Cause Analysis (RCA) sessions and implement actions to eliminate future disruption.·        JOB COMPLEXITY: The Security Engineer II has an intermediate to advanced aptitude with: Packet Collection and Analysis, Netflow Analysis, Arbor/ Radware, Network Monitoring Tools, Cisco IOS, Syslog, OSI Model, TCP/IP, BGP/OSPF, MPLS. The Security Engineer II is: Able to handle multiple tasks and prioritize work under pressure. Comfortable and proficient in delegating tasks to other engineers. Detail-oriented in documenting information and able to own customer issues through resolution. Demonstrates strong problem-solving skills coupled with a desire to take on responsibility. Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge. Identifies where process can be improved and engages managers and other teams to implement those improvements. Able to represent the team to all other teams at Racksapce. Able to show advanced knowledge of the threat landscape. Excellent written and verbal communication skills.·        SUPERVISION: General instruction on routine tasks, detailed instruction on new assignments.·        EXPERIENCE/EDUCATION: A minimum of 4-6 years of experience specifically with DDoS detection, mitigation, and some of the industry vendors used for this (Arbor, Radware, Cisco, Prolexic, etc.) is strongly <a href="http://preferred.Responsibility" rel="noopener noreferrer nofollow ugc" target="_blank">preferred.</a><a href="http://preferred.Responsibility" rel="noopener noreferrer nofollow ugc" target="_blank">Responsibility</a> for the configuration and problem resolution with mitigation platforms and services is highly sought <a href="http://after.12" rel="noopener noreferrer nofollow ugc" target="_blank">after.12</a> months of recent operational network experience in a command-line oriented <a href="http://environment.CCNP" rel="noopener noreferrer nofollow ugc" target="_blank">environment. CCNP</a> security level aptitude. A minimum of 12 months of experience in a customer service role. High school diploma or equivalent required.·        PHYSICAL DEMANDS:General office environment. require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations. Occasional travel, less than 10%.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Security Engineer II - IN

Apply to Remote Part Time Cyber Security Jobs in companies remotely and near you. New Remote Part Time Cyber Security Jobs added daily.

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