Acronis

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior System Engineer who is ready to join our mission in creating a #CyberFit future!
We are looking for Cloud Platform System Engineer to join our EMEA team. We are looking for somebody who has passion for scripting, coding, automation and doing everything as code. You need to have a proper understanding of the Software Development Lifecycle and possess good knowledge and expertise of various automation tools for developing digital pipelines (CI/CD pipelines) and the development cycle in general.
WHAT YOU'LL DO
<ul>
<li>You will be in a team of Senior System Engineer/DevOps people</li>
<li>Smooth running of production systems and maintaining system availability</li>
<li>Maintain infrastructure, configuration, and monitoring in the way of "Infrastructure as Code"</li>
<li>Create, extend, and improve delivery/development processes and systems</li>
<li>Participate in the architecture, design, deployment, and maintenance phases of software</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>5+ years as a System Administrator or 3+ years as a DevOps/SRE</li>
<li>Experience in automation development</li>
<li>Strong Linux administration skills</li>
<li>Experience in configuration management (Ansible)</li>
<li>Middle Python/Bash/Groovy/PHP development skills (you should understand the difference between structures)</li>
<li>Knowledge of the network stack (you should know about NGINX, DNS, DHCP, PXE and the difference between firewall, routing, NAT)</li>
<li>Knowledge about principles of Infrastructure as Code</li>
<li>Knowledge about principles of CI/CD</li>
<li>Knowledge of virtualization and containerization</li>
<li>Knowledge of provision and orchestration systems</li>
<li>Knowledge about public and hybrid clouds</li>
<li>Strong communication skills for communication with teams in multiple countries</li>
<li>English (at least upper-intermediate)</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost. 
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.  
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. 
WE OFFER
<h3>Competitive Benefits  </h3>
<ul>
<li>Employee recognition and referral bonus programs </li>
<li>Hybrid and flexible working models </li>
<li>25 days paid annual leave </li>
<li>Supplementary health insurance for employees and family members, including dental treatment and childbirth bonus </li>
<li>Monthly sports card for employees and family members  </li>
<li>Monthly public transport card </li>
</ul>
<h3>Office Benefits   </h3>
<ul>
<li>Convenient and modern office location in state of the art building including office massage and game rooms </li>
<li>Free parking for cars and bicycles </li>
<li>Free office lunch vouchers </li>
<li>Team-building and social activities  </li>
</ul>
<h3>Professional Development  </h3>
<ul>
<li>Global mentorship program </li>
<li>Trainings, certifications and professional development activities </li>
<li>Participation in conferences and seminars </li>
</ul>
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-MC1

Sofia

Senior System Engineer (Cloud Platform)

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for someone who is ready to join our mission in creating a #CyberFit future!
As the Cloud Priority Support Engineer, you are the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up
WHAT YOU'LL DO
<ul>
<li>Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments</li>
<li>Perform technical analysis of customer issues and define plan for fixing them</li>
<li>Direct involvement with the product and engineering teams</li>
<li>Provide technical advices to junior staff members and review technical results, evaluations and analyses</li>
<li>Create Knowledge Base articles, best practice guides and other documentation</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent English (both verbal and written, Upper Intermediate as minimum)</li>
<li>Ability to describe the details on technical issues in all their complexity when needed</li>
<li>2 or more years of work experience in an applicable industry and role are a plus</li>
<li>Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Responsible and quick to decide and act</li>
<li>Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
<li>Windows Administrator</li>
<li>Linux Administrator is a plus</li>
<li>Virtualization experience is a plus</li>
<li>Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-WC1

Jakarta

Cloud Priority Support Engineer

Rackspace

Job Description Summary:1-3 years experienced Oracle DBA and application with proven working skills to serve Rackspace's global customers, including more than half of the FORTUNE 100.Job Description:• Serve as Oracle DBA for Rackspace's global customer base.• Must have 1-3 years of hands-on Oracle DBA (19c/12c/11g).• Production support of Oracle 19c/12c/11g environments.• Knowledge of Oracle apps would be preferred.• Monitoring - Development, Configuration, and Management.• Customer Backup strategy - implementation and management.• Critical events SLA management and response.• Oracle Enterprise Manager (13c/12c) installation, configuration, and management.• 24/7 Support• The incumbent must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Rackspace. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Rackspace.• Experience with UNIX, AIX, Linux, and Windows platforms.• Working knowledge of Shell /Python scriptingCandidate Profile -• Bachelor in Computer Science or related field.• OCP Preferred.• Proven experience in managing, troubleshooting, and monitoring 24/7 Production Oracle database and apps.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Gurugram

Oracle Database Administrator I - IN

JOB DESCRIPTION:Systems Operations Admins are crucial to delivering a great customer experience; they are the first point of contact and are expected to provide technical support and resolution to our customers over phone and support tickets. They are responsible for managing the Rackspace’s global support ticket queues and first line resolution to issues in scope. They are expected to display good judgment in decisions they make, creating and maintaining customer loyalty by going above and beyond the customer’s expectation. They are critical in helping us deliver a FANATICAL experience.As a Systems Operations Admins you will play a key part in resolving and, when required, escalating technical issues for customers via phone and ticketing. You will act as a positive role model for colleagues within your team, striving to live the Rackspace Core Values.JOB REQUIREMENTS:Key AccountabilitiesInitial investigation and resolution of technical requests and monitoring alerts.Phone resolution for issues in scope of role and in accordance with team playbook guidelinesTakes ownership and works on intra-team escalations (phone/ticket)Escalates support requests according to escalation procedures Second rollover point for inbound customer callsIncident management (identification, assist in managing and escalation)Ad hoc queue managementEnsuring we adhere to customer &amp; SLA commitmentsProviding Fanatical Support in all of the above Key Performance IndicatorsKPIs Include (not limited to):80%: Ticket &amp; Phone Contribution: Standard day to day will be spent in normal workflow: Working as a team to serve our customers means that we are all contributing towards this goal.20%: Other duties assigned by leadership team (e.g knowledge base / process improvement, career development).Contribute to Fanatical Experience: Feedback received by customers showing their appreciation of the Fanatical Support you have directly provided or influencedPERSON SPECIFICATION: Personal: Previous experience working in a related field or educated to degree level or equivalent. Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills.Strong verbal and written communication skills.Strives for performance improvements in oneself and peers.Leads by example and motivates team members.Organizational skills with the ability to provide quality at pace.Ability to work at a team level as well as an individual level.Ability to interact confidently with more senior / skilled areas of the business.Able to communicate constructive feedback effectively.Ability to adapt to changing business / technology requirements. Technical:           CompulsoryBasic troubleshooting knowledge, specializing in Enterprise Linux.Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands.Basic understanding of OS specific webhosts and database technologies (e.g. MYSQL / APACHE).Intermediate understanding of SSL &amp; DNS. DesirablePatching - Documents changes based on requests for change. Applies change control procedures.Linux Certification – LPI-1 or RHCSA Level Knowledge or equivalent.Familiarity with cross platform basic troubleshooting tasks (Windows, Linux or Networking)Awareness of virtualization and / or cloud technologies. E.g. VMWARE, Hyper-V, KVM and/or OpenStack.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Systems Operations Administrator I (Linux Admin)

Role - Cloud Database Engineer III - IN Skills - Oracle ( Primary ), MySQl &amp; PostgreSQL ( Secondary )+ CloudTimings - Should be ok to work in permanent night shiftJob Profile SummaryThe Database Administrator Perform database engineering and administration activities including design, planning, configuration, monitoring, automation, self- serviceability, alerting, and space management, database backup and recovery. Plan computerized databases, including base definition, structure, documentation, long- range requirements, operational guidelines, and protection with a capacity to lead and advise on migration and modernization, discover, and execute workload migrations to Cloud (AWS/Azure/GCP).Knowledge List1. 7+ yrs of Administration experience with following Database engines(i)  Oracle (ii) MySQL(iii) PostgreSQL Ability to Deploy, Manage and Troubleshoot HADR config in one of the following tech buckets SQL Server (Always On, FCI, Loshipping, Replication) or Oracle(RAC, Data guard, Golden Gate)  , MySQL &amp; PostgreSQL( Master slave replication, InnoDB cluster Set)  2.     Cloud Platform:·       Hand’s on with using cloud tech tools such as AWS DMS, SMS, App Migration Service, Migration Hub, Azure Migrate, Data Migration Service, SQL Server DMA, Azure ASR, AWS DRS·       Migration from SQL server to/from Other RDBMS platform for PaaS models like AWS Aurora, AWS RDS, Azure Database, Azure MI, GCP Cloud SQL.·       Understanding Cloud basics and perform duties like security management, storage management, Backup Vaults, Key vaults, Server/DB Monitoring ·       Knowledge of deploying and managing databases in cloud platforms such as Azure SQL Database or/and Amazon RDS or/and GCP Cloud SQL3.     Performance Monitoring and Query Optimization:·       Proficiency in writing and optimizing SQL queries and stored procedures.·       Understanding of query execution plans and query tuning techniques.·       Understanding of performance tuning methodologies, indexing strategies, and statistics management.·       Understanding of monitoring tools and techniques for identifying and addressing performance issues. 4. Backup and Recovery:Proficiency in database backup and recovery concepts, including full, differential, and transaction log backups5.  Troubleshooting Skills:·       Ability to diagnose and troubleshoot common database-related problems such as connectivity issues, query performance, performance bottlenecks and data corruption.6.     HA&amp;DR:·       Familiarity with High Availability and Disaster Recovery concepts and understanding the significance of RTO and RPO.7  Database Upgrades and Migrations: ·       Understand the process of upgrading Database Server to newer versions and migrating databases to new servers and Migrating databases to Cloud platforms. Education Requirements List·  Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or a directly related fieldRCertifications List·       Database Specialty Certifications in AWS/Azure.·       Cloud Associate/Professional CertificationAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cloud Database Engineer III - IN ( Oracle + MySQL)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Support Trainer who is ready to join our mission in creating a #CyberFit future!
In this role, you will be supporting new hires' onboarding, preparing and delivering trainings for in-house support employees and Service Providers and participating in side projects of support training team.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Manage full onboarding cycle: deliver trainings, recaps, checkpoints and verify training labs;</li>
<li>Prepare and deliver trainings on request from support management team;</li>
<li>Deliver high-quality training sessions for Service Providers on demand;</li>
<li>Update existing training materials according to the most recent products changes;</li>
<li>Work on internal training team's projects;</li>
<li>Perform individual assignments from training team's manager;</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>2 + years of experience in a customer service (Support Engineer or Support Trainer);</li>
<li>Self time management and ability to switch between multiple tasks in accordance with deadlines;</li>
<li>Excellent communicating and presenting skills and ability to explain complicated materials in a clear and comprehensive manner;</li>
<li>Ability to work independently and in cooperation with team members;</li>
<li>Ability to solve problems and independently deal with issues that arise when working on personal assignments;</li>
<li>Microsoft PowerPoint - experienced user level;</li>
<li>Administrator-level technical expertise in Windows and Linux, Networking, Virtualization;</li>
<li>Excellent verbal and written English skills;</li>
</ul>
Would be considered plus if you have
<ul>
<li>Knowledge of Acronis solutions for Service Providers;</li>
<li>Second fluent language;</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Santiago

Support trainer

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Support Trainer who is ready to join our mission in creating a #CyberFit future!
In this role, you will be supporting new hires' onboarding, preparing and delivering trainings for in-house support employees and Service Providers and participating in side projects of support training team.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Manage full onboarding cycle: deliver trainings, recaps, checkpoints and verify training labs;</li>
<li>Prepare and deliver trainings on request from support management team;</li>
<li>Deliver high-quality training sessions for Service Providers on demand;</li>
<li>Update existing training materials according to the most recent products changes;</li>
<li>Work on internal training team's projects;</li>
<li>Perform individual assignments from training team's manager;</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>2 + years of experience in a customer service (Support Engineer or Support Trainer);</li>
<li>Self time management and ability to switch between multiple tasks in accordance with deadlines;</li>
<li>Excellent communicating and presenting skills and ability to explain complicated materials in a clear and comprehensive manner;</li>
<li>Ability to work independently and in cooperation with team members;</li>
<li>Ability to solve problems and independently deal with issues that arise when working on personal assignments;</li>
<li>Microsoft PowerPoint - experienced user level;</li>
<li>Administrator-level technical expertise in Windows and Linux, Networking, Virtualization;</li>
<li>Excellent verbal and written English skills;</li>
</ul>
Would be considered plus if you have
<ul>
<li>Knowledge of Acronis solutions for Service Providers;</li>
<li>Second fluent language;</li>
</ul>
*This position is remote from anywhere in the US, with offices in Tempe Arizona and Burlington Massachusetts for those who prefer a hybrid working option
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Boston

Title - Splunk Security Engineer IV - INWork time - Should be ok with UK or US shift We are looking for an experienced Splunk Engineer/Administrator with the following required skills:&gt; Strong Splunk Dashboarding and SPL skills&gt; Solid Linux skills, with programming and automation skill preferably&gt; Excellent communications &amp; problem solving skills&gt; Good understanding of Splunk distributed systems, features and administration&gt; Team playerNice to haves:&gt; Splunk Admin Certification a plus&gt; Experience interacting with and understanding Security Operations Center (SOC) operationsAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Splunk Security Engineer IV - IN

Job Summary:  The role of the Citrix Engineer is to maintain the current and future Citrix Epic Healthcare customer environments. You will be responsible for ensuring that all environments are operationally available 24/7. You will also be responsible for maintaining Citrix images using provisioning service technology for the distribution of Epic Healthcare software installs/updates/upgrades, and applicable 3rd party software integrations. In addition to the role, you will review monthly OS level and 3rd party vulnerability scans and perform remediation(s) identified by the security vendor. Monthly Microsoft vulnerability patching to the image will also be required Work Location: Remote<h3>Key Responsibilities: </h3><ul><ul><li>Maintain and operate in daily operation support for the Epic Healthcare customers.  </li><li>Complete requests that meet our defined SLO for Epic Healthcare customers.  </li><li>Provide application level troubleshooting expertise that is within the Citrix virtualized environment.  </li><li>Maintain the resolution of incidents that meet our defined SLA for Epic Healthcare customers. </li><li>Participate in ITSM related policy process. </li><li>Respond to emergency and after-hour issues that are related to the Citrix H&amp;D (Hyperspace &amp; Desktop) work-stream. </li><li>Understand  Kuiper, System Pulse, Hyperspace applications from an administrator level </li><li>Handle all the daily operations of the H&amp;D components </li><li>Assist with managing the Citrix and VMware environments as needed </li><li>Lead Product Release management functions which may include develop &amp; perform test plans, facilitate end user testing, and develop application validation scripts for ongoing operations team </li><li>VMWare experience </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Epic Certification in one or more W&amp;SS workstream </li><li>Strong understanding of VMWare </li><li>Citrix Certified Administrator (CCA) </li><li>Bachelors Degree or applicable experience</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul>For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The anticipated starting pay range of California, Washington state and New York City applicants for this role is $104,300 - $138,800. The anticipated starting pay range of Colorado applicants for this role is $95,800-$126,600. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.#LI-STORMAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Citrix Epic HealthCare Engineer III- US

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Job Position and Company	Location	Tags	Posted
Senior System Engineer (Cloud Platform) at Acronis	Remote Full Time Administrator
Cloud Priority Support Engineer at Acronis	Remote Full Time Administrator Windows
Oracle Database Administrator I - IN at Rackspace	Full Time Administrator Manager Windows
Systems Operations Administrator I (Linux Admin) at Rackspace	Remote Full Time Administrator Windows
Cloud Database Engineer III - IN ( Oracle + MySQL) at Rackspace	Remote Full Time Administrator
Support trainer at Acronis	Remote Full Time Administrator Manager Windows
Support trainer at Acronis	Remote Full Time Administrator Manager Windows
Splunk Security Engineer IV - IN at Rackspace	Remote Full Time Administrator
Citrix Epic HealthCare Engineer III- US at Rackspace	Remote Full Time Administrator

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