Support Desk Technician

RemoteMarch 19, 2023

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.As a Support Desk Technician (Tier I), you will provide quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration.

Main Responsibilities:

    • Providing technical support and services for end users at client site
    • Providing remote monitoring of client equipment by means of remote management software
    • Installing security patches and service pack

Required Qualifications:

    • Associate’s degree and 2 years of experience or equivalent experience
    • Wireless/networking/printer knowledge
    • Experience with new PC setups, EDI experience, and scanner (non-managed) user setup
    • Solid understanding of the administration of network operating systems and services found in a client environment
    • Proficiency with business collaboration tools such as MS Office applications and Visio
    • Superior communication skills in working with technical and non-technical people
    • Must be organized and professional
Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    To apply (and to learn more about what makes us great), visit: Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities

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