Storage Engineer II-IN (GDCI/ Rotational Shift)-R-IND024
India - Remote•IndiaAsia•June 10, 2023
Storage Engineer II – INRotational Shift Function: GDCIRemote Work from HomeJob Family SummaryAs the Storage Engineer, you will be responsible for overseeing the daily functions of multiple storage arrays and related infrastructure. Your primary tasks will involve provisioning, expanding, and decommissioning customer storage on both single and multi-tenant arrays. Additionally, you will be expected to generate performance reports, carry out maintenance tasks, and troubleshoot issues as they arise, taking prompt and effective corrective action. You will be required to provide technical support to both internal and external stakeholders, ensuring that their needs are met in a timely and efficient manner. As such, you must possess strong communication skills and be able to work collaboratively with cross-functional teams. You should also be prepared to work flexible hours, including weekends, nights, and holidays as necessary. Career Level Summary· Demonstrated experience working in environments with enforced change and risk control protocols.· Ability to manage multiple tasks and prioritize effectively to maintain productivity levels.· Strong problem-solving skills with a willingness to take on responsibility.· Advanced written and verbal communication abilities.· Efficient and timely problem resolution skills while handling multiple tasks without compromising attention to detail or risk managementDesired qualifications· Passion for delivering fanatical customer support by creating great first impressions and setting proper expectations· Ability to take ownership of customer requests and issues, managing them through to resolution· Advanced knowledge and understanding of troubleshooting, testing, and performance tuning in storage platforms· Advanced knowledge of storage best practices for current VMware, Windows, and Linux operating systems, file systems.· Strong working knowledge of networking, fibre channel concepts, and technologies.· Hands-on experience with a combination of EMC VMAX, PMAX, VNX, Unity, and NetApp, FAS arrays, as well as FlexClone, SnapMirror, SnapVault, and Brocade fibre channel switches. Key Responsibilities · Create Change Requests and perform assigned maintenances· Build new infrastructure components, as needed· Provide feedback on wiki articles where the process deviates from documentation or lacks detail· Evaluate issues, determine, and execute resolutions to resolve multi-customer impacting events, often requiring on-the-spot decisions· Lead tasks relating to problem management, process improvement, reporting, and customer infrastructure· Lead functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Storage and Backup Function· Quality check development of technical training for all Rackers supporting storage· Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business· Collaborate and share knowledge with other Engineers and Administrators on the support floor Job Complexity · This role entails working with customer requests and following established procedures to plan and execute technical changes. The job also involves responding to customer inquiries about performance, processes, and recommendations based on rackspace's best practices.· The responsibilities of this position include building new storage configurations through software installations, provisioning LUNs/volumes for new or expanded requests, performing host zoning and registration, conducting quality control, and consolidating tickets. This position also includes decommissioning storage devices, performing host un-zoning and de-registration, server clean-up, and troubleshooting host connectivity and storage component failures.· In cases of critical component failures, this position requires escalating issues to higher-level engineers. The job also involves answering general configuration questions, auditing environments, performing quality control as part of storage fleet management, and providing performance statistics reporting, software reporting, and storage reporting to meet customer and Rackspace leader requests.· The role includes auditing array and core logs, performance, utilization, and validating data accuracy in Rackspace records. Additionally, the job requires auditing reference tools such as Wiki, SharePoint, and RSS feeds. The position involves assisting with scheduling and working on host-side maintenance tasks, including quality control, HBA, re-kicks, LUN expansions and migrations, cab migrations, and migration cutovers.· As part of regular system health checks, this role requires upgrading software, firmware, and drivers. The position also involves making recommendations for process and procedure improvements. Knowledge · Proficient technical knowledge in technology troubleshooting methodologies, design, and implementation· Proficient knowledge of data backup and restoration methodologies· Proficient knowledge of, but not limited to MMC consoles, event viewer, Proficient FTP file transfers, user permissions, and service management within Microsoft Windows Server and/or the ability to (but not limited to) navigate file systems, editing with vi, identify running services and processes, SSH and FTP, file permissions, and Proficient network troubleshooting tools within Redhat Linux· Proficient knowledge of TCP/IP, DNS, Email, and networking· Proficient knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms· knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange· Proficient working knowledge of Networking, Fiber Channel concepts, and technologies· Proficient understanding of patching - documents changes based on requests for change· Proficient ability to apply change control procedures· Proficient ability to perform cross platform troubleshooting tasks · Understands key business drivers; uses this understanding to accomplish own work Skills· Passionate about technology and has a desire to constantly expand technical knowledge· Detail-oriented in documenting information and able to own customer issues through resolution· Able to handle multiple tasks and prioritize work under pressure· Demonstrate sound problem-solving skills coupled with a desire to take on responsibility· Strong written and verbal communication skills, both highly technical and non-technical Education · Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field· 4 years of additional related experience may substitute for the degree requirement Experience Required · 6+ years of technical engineering and administration experience· A minimum of 2-3 year of experience maintaining storage arrays and backups· Technical customer support experience in a cloud hosting/technology environment Physical Demands· General office environment: no special physical demands required· May require long periods sitting and viewing a computer monitor· May require work on non-traditional shifts· Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operationsAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.