Vietnam - Remote•VietnamAsia•March 22, 2023
· Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshootinfrastructure solutions· Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities· Work closely with customers in the pre-implementation process to design and architect desired customer solutions that require products that may not currently be in the supported product portfolio.· Research, plan, and coordinate complex maintenance activities· Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products.· Review vendor support escalations to identify training opportunities· Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations· Contribute to the development of technical best practices for administrative responsibilities· Prepare and review defined policy and process standards· Own assigned account-specific complex projects and act as an informal project lead to work with stakeholders· Actively engage partners and vendors to understand vendor products, proof of conceptimplementations, and guide successful onboarding and integration of new Cloud technologies· Coach, mentor and assists Rackers across the business· Collaborate with Account Managers and Business Development Consultants to build strong customer relationships· Collaborate and share knowledge with the Cloud support floor· Other Incidental tasks related to the job, as necessary. · Strong attention to detail.· Strong follow-through techniques.· Extraordinary writing, editing, communication and interpersonal skills.· Ability to lead and develop a team if called upon. Proven ability and experience in systems analysis and cloud/hybrid architecture.· Able to “think outside the box” to consultatively and strategically architect complex IT systems to support customers’ strategic goals. Able to include future technologies in current discussions.· Able to present technical and business concepts in a clear manner to VP/ Chief Officer-level customers and prospects, to speak their language, and to communicate proficiently with technical experts on a wide variety of IT subjects.· Must have a high degree of confidence and poise.· Must be able to gain the trust and respect of customers in order to gain high- level strategic insight into their business.· Expected to present to medium to large audiences at industry events, and to lead focus groups and roundtable discussions.· Able to build, maintain, and enhance business relationships.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.