QRM Manager

Bangalore, KarnatakaBangaloreKarnatakaIndiaAsia

Manager, Quality & Risk ManagementFull-timeCompany DescriptionAt Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest growing companies in a truly essential industry.In your role at Optiv, you’ll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients and know from experience that the best solutions for our clients’ needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We’re proud of our team and the important work we do to build confidence for a more connected world.

Job Description

    • Work with business and service account leaders to define and document requirements related to existing business processes as well as strategic technology transformation initiatives
    • Work closely with Optiv Sales teams to deliver high quality, and value-add reviews of potential opportunities
    • Individual contributor acting as a quality and risk management leader
    • Oversee tasks and analyses, and provide insights on projects related to quality and risk management, possessing an overall understanding of appropriate business processes and workflows
    • Work with sales and delivery teams to evaluate engagement objectives and review risks inherent in the engagement
    • Provide constructive on-the-job feedback and coaching to team members
    • Deliver effective reviews based on a thorough understanding of cyber security architectures and technology and ability to effectively apply it to client situations and environments
    • Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business
    • Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
    • Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients
    • Understand the quality and risk management requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc.
    • Coordinate and contribute to the development of learning materials, new and experienced hire QRM professionals onboarding requirements
    • Develop, present, and socialize recommendations for issue remediation and process improvements, capture feedback for evaluation


    • Bachelor's degree and related work experience in cybersecurity services
    • 7+ years working in a consulting role and delivering cybersecurity services onsite at client locations
    • Knowledge of general security concepts and methods such as vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures and governance
    • Broad knowledge of technology trends, relevance to clients’ businesses and market impacts
    • Superb business acumen, project management expertise and understanding of the Services organization as a whole
    • Demonstrated ability to create comprehensive assessment reports
    • Must be able to work well with business leaders and self-manage through difficult situations, focus on client satisfaction
    • Ability to convey complex technical security concepts to technical and non-technical audiences including executives
    • Ability to work both independently as well as on teams
    • Ability to lead and mentor others; willingness to collaborate and share knowledge with team members
    • Experienced at writing technical proposals, statements of work, white papers, presentations and project documentation; strong attention to detail
    • The successful candidate must hold professional certifications such as the CISSP, CISM, and/or CISA
If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.With Optiv you can expect• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.• Work/life balance. • Professional training resources• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.• The ability and technology necessary to productively work remote/from home (where applicable)Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy.  By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities.  For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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