CyberArk PAM Support Engineer

Dallas, Texas, United States - RemoteDallasTexasUnited StatesNorth America


  • Responsible for download and interface maintenance; and may lead development of system components using product specific tools to create reports and other objects.
  • Performs complex system administration.
  • Experience in Privileged Access Management (PAM)
  • Support experience with CyberArk EPV (Enterprise Password Vault), Password Vault Web Access, Central Password Manager and Privileged Session Management.
  • Experience in troubleshooting/support of CyberArk Vault, Password Vault Web Access (PVWA), Central Password Manager (CPM) and Privileged Session Manager (PSM)
  • Good understanding of AIM in push/pull models leveraging Usages and also through REST API's to fetch the passwords into the configuration and applications.
  • Monitors and validates tasks are executed based on business requirements and are in compliance with bank policy.
  • Receives business requests and performs preliminary analysis to determine if desktop, application or network connection issues need escalation of the Service Desk.
  • Partners with IT, vendors and business system analysts in performing root cause analysis and recommendation of viable solutions. Serves as escalation point for department employees.
  • Reviews and analyzes trends, proposes and implements changes to reduce problem incidents. Ensures accuracy of all incidents reported for management reporting.
  • Notifies and keeps Business Units and Department management abreast of system issues affecting the business.
  • Proactively looks to review, evaluated, and automate existing processes.
  • Ensures system administration documentation is up to date for all systems.



  • PowerShell scripting - knowledge of safe creation using Powershell, performing bulk uploads.
  • Ability to troubleshoot complex issues and understand tuning and available configuration settings
  • Strong knowledge on incident/problem management processes
  • Experience with Agile / Scrum IT methodology is a plus
  • General banking knowledge is a plus
  • Strong problem solving and critical thinking skills.
  • Excellent verbal and written communication skills.
  • 5+ years of relevant experience


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