Cyber Security Operations Analyst: Cyber Engagement Team (C12)

New York, New YorkNew YorkUnited StatesNorth America

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

The Cyber Security Operations Analyst is an intermediate level position responsible for meeting with high value Citi clients on cyber security issues to help manage Fusion Center technology for writing analytical reports on ongoing cyber threat activity. The analyst will perform research, monitor cyber security alerts, write and compile reports, create presentation content, and meet in-person/virtually with Citi clients on Citi’s cyber security capabilities and the overall cyber threat landscape. This role can be tasked with a wide array of assignments within the Cyber Security Operations framework. The overall objective of this role and team is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.


  • Apply in-depth disciplinary knowledge to triage, process, analyze, intelligence alerts, reports, and briefings
  • Monitor and research cyber threats with a direct or indirect impact to the Citi brand
  • Write daily and ad-hoc situational awareness reports on cyber security both pertaining to Citibank and global events
  • Meet with Citi clients on cyber security issues including presentations on the threat landscape, case studies, and Citi’s cyber defense capabilities
  • Operate, create, and maintain hacking demonstrations and other Fusion Center products/services
  • Assist in the operation of Fusion Center technologies including dashboards and our 66-screen video wall
  • Appropriately assess risk when business decisions are made
  • Demonstrate appropriate consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, regulations, and Citi Policy
  • Apply sound ethical judgment regarding personal behavior, conduct and business practices, while escalating, managing and reporting control issues with transparency


  • 2-4 years' experience as it relates to this position
  • 1-2 years' experience in Cyber Security-related field or educational program
  • Ability to work on-site in New York, NY location listed on this posting (~3 days a week, 2 days remote)
  • Working knowledge in 1 or more of the following areas:
    • Advanced Persistent Threat
    • Third Party Risks/Threats
    • Cybercrime
    • Extremist Groups and Cyber Terrorists
    • Hacktivism, Distributed Denial of Service attacks
    • Fraud, Malware, Mobile Threats
  • Strong background in conducting research on technical subjects
  • Experience interacting with high level stakeholders
    • C-suite executive interaction experience is strongly preferred
  • Excellent written and verbal communications skills


  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:



Job Family:

Technology Project Management


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Salary Range:

$105,510.00 - $158,270.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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