Cyber Operations Manager - SIEM Engineering | Remote, USA

San Diego, CASan DiegoCaliforniaUnited StatesNorth America

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.Who we are looking for:A SIEM Engineering Manager is responsible for the design, implementation, and operational success of a SIEM Engineering team within Optiv Managed Security Services. This includes managing the people, processes, and technologies required to deliver an efficient and effective SIEM Engineering service while supporting multiple clients across several SIEM technologies.

How you'll make an impact:

    • People:
    • Experience with managing a team of 5-10 individuals and leading SIEM strategy with this team
    • Consult with clients to proactively incorporate their requirements into the service design
    • Consult with clients to ensure they understand the how the service operates
    • Consult with clients to relay service success stories, service risk, and service outages
    • Partner with sales and practice managers to ensure they clearly understand the service definition and support them as needed in their sales and client management activities
    • Partner with other managers both within the service and in other managed services to build and maintain synergy across functions
    • Matrix resources to other managed security services as needed to ensure success of the overall organization
    • Relay management and client expectations to team members
    • Work through staff to deliver a high quality and predicable service while applying the appropriate leadership style (directing, coaching, supporting, delegating) for the situation
    • Instill a sense of ownership and accountability in team members’ responsibilities
    • Coach and mentor team members down a career path that aligns with their strengths and interests
    • Relay success stories, service risk, and service outages to upper management
    • Track, measure and report resource allocation to contribute to effective resource management
    • Tailor communication frequency, context, and format for the intended target audience
    • Process:
    • Ensure operational processes and procedures are well documented, clearly understood by stakeholders, and under change control
    • Track, measure, and report process and procedure metrics
    • Design, implement, and oversee the execution of quality controls that ensure rigid adherence to processes and procedures
    • Drive continuous processes and procedure improvements based on intel gathered from threat sources, process metrics, quality control metrics, resource management metrics and input from clients, team members, peers, and management.
    • Partner with peers across functions and with clients to ensure processes and procedures include the appropriate integration points
    • Actively participate in a work intake process that provides for effective capacity/demand management
    • Technology:
    • Highly prefer experience with multiple SIEM technologies with a preference in: Splunk, Exabeam, LogRhythm, Sentinel, Sumo, Nitro, QRadar, Securonix and Elastic
    • Ensure technology maintains adequate pace with vendor releases
    • Minimize technology debt by consolidating technology investments into only the essential solutions and leveraging shared technology across managed services where feasible
    • Build and maintain managerial level knowledge of technologies required for service delivery

Qualifications for success:

    • 3 years of professional information security leadership experience and managing client-focused SIEM teams
    • Bachelor’s degree or equivalent level of certifications and/or commensurate experience
    • Ability to communicate effectively to both technical and non-technical audiences
    • Ability to build and maintain a current knowledge of information security threats and controls
    • Ability to incorporate cost/benefit analysis into decisions and communications
    • Ability to partner with others to reach consensus
    • Ability to work independently with little or no supervision
    • Valid driver’s license
    • Ability to work over forty hours as needed and ability to respond to and manage service incidents during non-business hours
    • Ability to travel at least 10%
    • Desired Qualifications:
    • Previous Management experience leading a SIEM team and environment
    • Experience working in and leading within a Security Operations Center
    • Experience with SIEM technologies (Exabeam, Securonix, Sumo, Elastic, Sentinel, QRadar, LogRhythm, Splunk, Nitro) and other technologies associated with SIEM (IDS/IPS, routers/switches, network and application layer firewalls, log aggregators, etc.)
    • CISSP, CISM, or other managerial level information security certification
    • ITIL, ISO, or other service management certification
    • Bachelor’s degree specializing in Business
    • #LI-TC1
With Optiv you can expect:• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.• Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge • Professional training resources, including tuition reimbursement• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remote/from home (where applicable)If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. By submitting your information through this page, you consent to Optiv collecting, using, and processing your personal data as part of Optiv’s selection and recruitment activities.  If you sign up to receive notifications of job postings, you may unsubscribe at any time. Optiv respects your privacy.  For additional details on how Optiv uses and protects your information, click here to view our Privacy Policy.

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