Rackspace

Acts as the first line of customer support. Receives incoming customer queries, identifies relevant issues, and either directly resolves customer issues or refers the query through the appropriate channels, all while cultivating a strongly positive customer impression of Rackspace support. Through queue management, ensures that tickets are addressed by an appropriate technician in a timely manner, organize tasks between departments (ticket routing) that affect customers in order to minimize false alerts and maximize accurate systems monitoring.<h3>Key Responsibilities</h3><ul><ul><li>Provides a world-class services experience by handling level-appropriate customer requests (via phone/ticket). </li><li>Provides basic troubleshooting of Windows and Linux systems, identifies customer issues and either resolves the issue directly or escalates the issue.</li><li>Creates and maintains customer loyalty by efficiently managing customer issues in an effective, professional manner. </li><li>Responsible for ticket routing, alert monitoring, service scheduling as well as various other administrative tasks.</li><li>Rate of resolution</li><li>Customer satisfaction</li><li>Cost per ticket</li><li>Utilization rate </li><li>Response rate</li></ul></ul><h3>Knowledge</h3><ul><ul><li>General understanding of Linux or Windows.</li><li>General knowledge of DNS and Ports, networks,  IP addressing and hardware, OS General Windows, OS General Linux, basic concepts of cloud</li><li>Demonstrates basic problem solving skills, computer fundamentals, and the ability to identify customer needs and identify the solution or refer the issue through the appropriate channels.</li><li>Uses good written and verbal communication, customer service and time management skills.</li><li>Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels. </li><li>Demonstrated ability to consistently provide FANATICAL support.</li></ul></ul><h3>Education</h3><ul><ul><li>High school diploma or recent graduate of technical bachelor or engineering</li><li>English advanced</li></ul></ul><h3>Experience</h3><ul><ul><li>0 - 12 months technical knowledge from education or job experience</li></ul></ul><h3>Availability</h3><ul><ul><li>2nd shift: 12 am to 8 pm</li><li>Availability for work at least 1 day of the weekend</li><li>Fixed shifts</li><li>Remote </li>#LI-GP1</ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Jalisco

Support Technician I

DigitalOnUs

<p><strong>*This position is also open to work remotely from anywhere in Mexico*</strong></p>
<p><strong>Who is Tech Mahindra? </strong></p>
<p>At Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: “work smart and play hard”</p>
<p>Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker and SAP.</p>
<p>We are always looking for the brightest candidates to come and we offer a work environment with everything you need to be your best. Does Ambition, Success, Fun, Friends &amp; Learning define your idea of a career? Join us and be part of our family!</p>
<p>We’re looking for a <strong>S4 GRC Consultant </strong>to work for an American multinational energy corporation. The second-largest direct descendant of Standard Oil, and active in more than 180 countries.</p>
<p>The SAP Security Architect/Consultant will be responsible for the overall design and approach to SAP security across all of our client's SAP systems, including development, BAU, handover and support (full life cycle of project).</p>
<p><strong>Skills:</strong> </p>
<ul>
<li>The successful applicant must be an SAP Security expert with direct experience of GRC, IDM, S4 HANA, Fiori, SOX or JSOX, MDG.</li>
<li>Has participated in at least one large information transformation engagements within SAP Security</li>
<li>Extensive experience of SAP GRC v 10.01 Access Control and Process Control with hands on experience of Segregation of Duties including SAP GRC rule set</li>
<li>Working and business knowledge of SAP IdM v 8; user management, integration and workflow, preferably with SQL and Java experience.</li>
<li>Own the Authorizations/GRC design and strategy (system connectivity for GRC, Access Control, Process Control, reporting, naming conventions etc.)</li>
<li>SAP roles and authorizations experience; including at least two full SAP project life cycles implementing an SAP authorization concept.</li>
<li>Excellent client facing skills</li>
<li>Own the SAP Security Authorizations/GRC design and strategy (system connectivity for GRC, Access Control, Process Control, reporting, naming conventions etc.)</li>
<li>Excellent hands-on working knowledge of SAP roles and authorizations in both end user and project environment and in the following SAP modules: BW, Solution Manager, ERP, S/4HANA, MDG, GRC, IdM and Fiori.</li>
<li>Able to work with functional consultants to refine roles and authorizations to the granular level of authorization object.</li>
<li>Working knowledge of segregation of duties within an SAP environment and able to design and build SAP roles accordingly.</li>
<li>Experience with how roles and authorizations work with Fiori. Experience of creating security concept in a SAP Fiori environment; knowledge Fiori catalogues and Fiori groups and how they are used to build authorization roles is essential.</li>
</ul>
<p>We look for engineers that demonstrate passion for what they do and develop. They must be curious, persistent to find the right solutions to resolve complex problems and able to communicate and express ideas properly.</p>
<p><strong>What you can expect from us</strong></p>
<p>At DigitalOnUs, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.</p>
<ul>
<li>Work with some truly remarkable IT engineers, architects, specialists and more.</li>
<li>We’re growing at a phenomenal pace and we’d like some company.</li>
<li>Hear your voice, nurture your talent and help you strengthen your foot print!</li>
<li>Benefits above the law</li>
<li>Mentorship, and opportunities to grow and learn</li>
</ul>
<p>If you apply for this opportunity we will get you resume and its contain personal data whose treatment has been authorized by its owner for Digital OnUs, S. de RL de CV (the "Company”). If you are not the owner of this information or have no relation whatsoever with the subjects treated in it, you are requested in the most attentive way not to make copies of it and / or its attached files and delete it immediately, under the risk of being considered as responsible for the unauthorized treatment of personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and other applicable regulations. If you are the owner of personal data in possession of the Company and wish to obtain further information regarding the processing of your personal data or the exercise of your ARCO rights, please consult our integral privacy notice on the website https://www.digitalonus.com/privacy-policy/</p>

Guadalajara

S4 GRC Consultant

<strong>Who is DigitalOnUs?</strong> DigitalOnUs is a Global IT and Consulting company with headquarters in Silicon Valley, California working directly for SAP SE Germany as the best strategic supplier of SAP Basis and Technology services, and preferred company of innovation in DevOps technologies providing range of SAP services such as: Application support and maintenance, Upgrade, Rollout, Testing to SAP customers. We currently serve 650+ SAP customers globally via our 4 Delivery centers in Mexico, Canada and India via dedicated 75+ SAP Consultant team. These consultants are multi-skilled across different modules/functions. We are always looking for the brightest candidates to come and we offer a work environment with everything you need to be your best. Does Ambition, Success, Fun, Friends &amp; Learning define your idea of a career? <strong>Join us and be part of our family</strong>! 
 
<strong>We're looking for SAP Security Consultant</strong>
<ul>
<li>SAP Security Consultant </li>
</ul>
<strong> Qualifications we are looking for:</strong> 
<ul>
<li>3-5 years of solid experience in managing SAP security for NW ABAP, S4HANA, JAVA, BOBJ, HANA XS, HANA XSA.</li>
<li>Role Management in PFCG. Adding Field, objects, etc.</li>
<li>Single and composite roles. Derived and master roles experience.</li>
<li>Administration of SU22, SU24, SU25, SU10, SU01, SUIM, PFCG.</li>
<li>Massive Update of users using ECCAT.</li>
<li>User Administration.</li>
<li>BOBJ Security Groups in CMC and Entitlement Systems</li>
<li>Hands-on HANA in XSA and XS. Runtime roles, Analytic privileges, System privileges, user creation.</li>
<li>Security Troubleshooting.</li>
</ul>
<p><strong>Nice to have:</strong></p>
<ul>
<li>BTP Neo and Cloud Foundry Administration (Security Related).</li>
<li>Web IDE design time roles.</li>
<li>GRC Access Control.</li>
</ul>
<strong>What you can expect from us</strong>At DigitalOnUs, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness lead to quality, innovation, commitment to deliverable, efficiency and cost-effectiveness for all our customers. 






















<ul>
<li>Working with SAP Global Organization</li>
<li>Work on different industry scenarios.</li>
<li>Short term travel to different customer or DigitalOnUs locations/countries</li>
<li>We’re growing at a phenomenal pace and we’d like some company.</li>
<li>Hear your voice, nurture your talent and help you strengthen your foot print!</li>
<li>Benefits above the law.</li>
</ul>

<p>ID: 1690</p>

<p>If you apply for this opportunity we will get you resume and its contain personal data whose treatment has been authorized by its owner for Digital OnUs, S. de RL de CV (the "Company”). If you are not the owner of this information or have no relation whatsoever with the subjects treated in it, you are requested in the most attentive way not to make copies of it and / or its attached files and delete it immediately, under the risk of being considered as responsible for the unauthorized treatment of personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and other applicable regulations. If you are the owner of personal data in possession of the Company and wish to obtain further information regarding the processing of your personal data or the exercise of your ARCO rights, please consult our integral privacy notice on the website https://www.digitalonus.com/privacy-policy/</p>

SAP Security Consultant

Responsible for small to medium-sized projects with well-defined scope requiring manageable scope control, moderate complexity, and limited risk. Projects may be concurrent or overlap.<h3>Career Level Summary</h3><ul><ul><li>General instruction on routine tasks, and detailed instruction on new assignments.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Manage multiple concurrent projects with a well-defined scope, moderate complexity, and limited, contained risk exposure. </li><li>Deliver project objectives by developing and managing schedule, scope, risks, and issues. </li><li>Assess and manage project variances (e.g. schedule variance); evaluate impacts on overall project commitments, evaluate and present options, and implement approved changes. </li><li>Maintain accountability for managing expectations and ensuring quality. </li><li>Maintain accountability for providing timely communications, managing expectations, and assuring quality. </li><li>Provide tactical leadership regarding project priorities, timeline, resources, and issues. </li><li>Provide ongoing work and direction to the project team. </li><li>Provide performance feedback for team members as appropriate. </li><li>Foster knowledge exchange. </li><li>Create an environment that enhances team motivation.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced English.</li><li>Proficient knowledge in managing security and compliance projects’ life cycles.</li><li>Intermediate understanding of technical concepts of software development and security – compliance. </li><li>Intermediate understanding of project management principles. </li><li>Intermediate knowledge of the project lifecycle. </li><li>Familiarity with project planning and support tools such as MS Project, Project Workbench, MS Office, and Lotus Notes. </li><li>Ability to monitor progress and status of deliverables and communicate appropriately. </li><li>Ability to capture status updates using the appropriate tools. </li><li>Ability to communicate status changes’ impact on the overall project plan/progress. </li><li>Demonstrated delivery of service meeting customer expectations. </li><li>Excellent time management, communications, decision making, presentation, human relations, and organization skills. </li><li>Ability to balance scope, tasks, schedule, quality, resources, and budget. </li><li>Practical application of accepted project lifecycle practices/methodology. </li><li>Basic understanding of the business and related technology needs. </li><li>Ability to understand critical factors and impacts surrounding issues and to make a reasonable decision. </li><li>Ability to resolve problems promptly. </li><li>Ability to meet deadlines while responding well to constant changes and resource constraints.</li></ul></ul><h3>Education</h3><ul><ul><li>High school diploma or equivalent required. </li><li>Bachelor's degree in related field specialized training, or equivalent work experience</li></ul></ul><h3>Experience</h3><ul><ul><li>1-5 years of IT project management or equivalent leadership experience</li><li>Experience working with technical teams (Software development and cyber-security)</li><li>Experience working simultaneously on 3 to 5 projects.</li></ul></ul>Option to be a remote or hybrid job. Open to hiring in <b>Mexico City, the State of Mexico, Jalisco, Nuevo Leon, Queretaro, and Puebla. </b>Shift available: Monday to Friday from 8:00 am to 5:00 pm. #LI-JR1#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Project Manager II (Cybersecurity)

Responsible for all activities and strategies related to the administration of the databases and supported applications. Projects long-term requirements for database/application administration. Confers with customers regarding capabilities, performance, and requirements of databases and supported applications. Assigns and manages employees to various projects and directs their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods.<h3>Career Level Summary</h3><ul><ul><li>Day-to-day leader, operates under little to no supervision.</li></ul></ul><h3>Key responsibilities</h3><ul><ul><li>Manages small to large-sized database projects. </li><li>Ensures projects are completed on time and according to corporate quality standards. </li><li>Facilitates communication upward and across teams. </li><li>Serves as a focal point for other departments on project status or other project information. </li><li>Ensures projects are completed according to product specifications and are properly documented and implementation of the product satisfies the product specifications.</li></ul></ul><h3>Experience </h3><ul><ul><li>10+ years of SAP Basis experience and 5+ years End-Customer Support experience.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Proven experience in leading database administration projects. </li><li>Advanced Knowledge of the following tools SAP NetWeaver ABAP/JAVA, SAP S/4HANA, DB2, MSSQL, ORACLE, SYBASE, SAP Fiori, and all SAP-supported OS Platforms.</li><li>Knows how to troubleshoot performance issues at the server, application, and database levels. </li><li>Advanced knowledge of database, application, and server technologies. </li><li>Detailed knowledge of supported SAP operating systems including Linux, Windows, Unix, and AS400. </li><li>In-depth knowledge of SAP-supported virtualized environments such as VMWare and Hyper-V as well as Public Cloud IaaS offerings such as Amazon Web Services, Microsoft Azure, IBM Bluemix, and Google Cloud Platform. </li><li>Excellent organizational, leadership, decision-making, and communication skills. </li><li>Ability to communicate technical info and ideas so others will understand. </li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions. </li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. </li><li>Ability to coach and motivate less experienced team members to achieve their goals. </li><li>Ability to successfully work and promote inclusiveness in small groups</li></ul></ul><h3>Nice to have</h3><ul><ul><li>HEC, AWS, Azure and Google Cloud</li><li>SAP Certified</li><li>Public Cloud certifications</li></ul></ul><h3>Skills</h3><ul><ul><li>Critical Thinking</li><li>Work independently</li><li>Attention to detail</li><li>Customer-service attitude</li><li>Manage multiple workstreams</li></ul></ul><h3>Education Required</h3><ul><ul><li>High school diploma or equivalent required. High school diploma/GED and Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or a directly related field required. </li><li>At the manager’s discretion, a high school diploma and 12 years of additional relevant experience may substitute for the Bachelor’s degree requirement</li></ul></ul><b>This position is a remote job if you are located in Mexico City, the State of Mexico, Jalisco, Nuevo Leon, Queretaro, and Puebla. </b>Shift Available: Monday to Friday from 8 am to 5 pm#LI-JR1#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior SAP Basis Administrator  - Remote

Apply to Cyber Security Jobs in Jalisco in companies remotely and near you. New Cyber Security Jobs in Jalisco added daily.

Job Position and Company	Location	Tags	Posted
Support Technician I at Rackspace	Remote Full Time Windows
S4 GRC Consultant at DigitalOnUs	Remote Full Time Consultant Manager
SAP Security Consultant at DigitalOnUs	Full Time Consultant Consulting
Project Manager II (Cybersecurity) at Rackspace	Remote Full Time Manager
Senior SAP Basis Administrator - Remote at Rackspace	Remote Full Time Administrator Manager Windows

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