Acronis

<p>Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Product Marketing Manager who is ready to join our mission in creating a #CyberFit future! </p>
<p>In this global product marketing role reporting to our VP of Product &amp; Solutions Marketing, the Senior Product Marketing Manager will lead our marketing messaging, positioning, product marketing plan, and GTM execution for one or more of our Security solutions. </p>
<p> Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up</p>
<p><strong>WHAT YOU'LL DO </strong></p>
<ul>
<li><strong>Be a key player on our product marketing team for our Security solutions, supporting solutions including anti-malware, endpoint detection and response (EDR), managed detection and response (MDR), and email security</strong></li>
<li>You'll be a product expert within the marketing organization for the roadmap, features, functions, use cases and target users, including creation and maintenance of a relevant, differentiated, compelling product positioning and messaging framework</li>
</ul>
<ul>
<li><strong>Be a GTM partner for Product Management counterparts</strong></li>
<li>From them you'll learn the product business case - including competitive landscape, differentiated technology and capabilities, product roadmap, use cases, and features. With them you'll bring releases to market. After that, help build a product marketing plan that proposes and connects all of the sales and marketing activities needed to hit sales goals - and product targets</li>
<li><strong>Be a key partner to our marketing campaign leads</strong></li>
<li>You will work closely with the campaign leads as they work on ensuring your product is covered in our various global and regional marketing campaigns. In turn, they will support you with the insights and messaging to use to tune your product messaging and content</li>
<li><strong>Develop and execute a marketing plan for your product</strong></li>
<li>Working with marcom and cross-functionally, you'll help build a comprehensive plan that links launches, campaigns, events, and sales plays with content, coverage and communications channels - offering a single view to everything done to bring the product to market - and then reports back on the results</li>
<li><strong>Help with the creation and maintenance of the core product marketing collateral, web, and sales enablement toolset</strong></li>
<li>You will help ensure that all standard assets throughout the funnel are kept up to date, with quality, and following best practices. You will write, author, video, PowerPoint - communicate your product's story in every format and review other work that carries your messaging</li>
<li><strong>Bring market and competitive intelligence, targeting and segmentation information into your plan, and share it with your Product colleagues</strong></li>
<li>Partnering with our AR lead and our Solution Marketing team, you'll bring insights into the trends in the market, into your messaging and content, and will provide these inputs back into the Product team and across Marketing to inform decisions and strategy</li>
<li><strong>Build productive relationships with the sales teams</strong></li>
<li>You'll support their efforts, but you'll also solicit their feedback on sales tools, messaging, and partner/customer pain points and competitors</li>
<li><strong>Be a public-facing representative for your product</strong></li>
<li>You will complete technical training and be able to conduct live demos, present your product when called upon, and be ready to engage both partners and customers directly to solicit their feedback and experiences to enrich your knowledge - and their perceptions of Acronis</li>
<li><strong>You'll use our processes and tools like Jira and Sharepoint to track your work and collaborate in our team</strong></li>
</ul>
<p><strong>WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)  </strong></p>

<ul>
<li>5+ years of product marketing experience within the B2B IT industry, with time at an established high-tech company</li>
<li>Have supported a security solution in areas such as anti-malware, endpoint detection and response (EDR / MDR / XDR), or email security. Experience marketing security products delivered in a SaaS, consumption-based, multi-tenant model</li>
<li>Broad IT management technical domain in vulnerability management, cybersecurity, and endpoint management required</li>
<li>Knowledge of both provider and business customer SMB through Enterprise IT environments, with specific experience working with MSPs highly desired</li>
<li>Ability to dive deep in technology and to convey complex ideas simply and clearly in written and verbal formats, including public speaking, demos and content development</li>
<li>Experience working across tech and business teams, representing the voice of the partner and customer, and finding creative ways to engage and get feedback from the customers</li>
<li>High energy and enthusiasm – the type that is contagious with its potential</li>
<li>Some travel to events and meetings, including to international locations, may be required but is expected to be under 20% and in accordance with company health and safety policies</li>
<li>US English fluency with exceptional written, verbal, and presentation creation skills in your native language required</li>
</ul>

<p><em>*Please submit your resume and application in English </em></p>
<p><strong>WHO WE ARE</strong> </p>
<p>Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost. </p>
<p> Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in over 45 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.  </p>
<p> Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. </p>
<p> <em>Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.</em> </p>

<p>#LI-MC1 </p>

Boston

Senior Product Marketing Manager, Security

Rackspace

<b>Job summary: </b>This role is to be an active part of the software developer team in various international locations. It will be responsible for designing and developing software for Enterprise Services.<h3>Responsibilities</h3><ul><ul><li>You will work with your team to build amazing tools/applications for internal company use.</li><li>You will work on a broad set of interesting projects that will be challenging and provide competitive advantage to us not ordinarily derived from SaaS products.</li><li>You will build and test full stack applications on cloud native distributed systems.</li><li>You will build quality framework that enables real-time identification of source/destination data issues. </li><li>You will build tools or implement low code/no code options to help automate several businesses processes.</li><li>You will build amazing and simple to use interfaces to applications that promote massive adoption of products.</li><li>You will support and scale internal tools that are built on cloud native distributed systems.</li><li>You will develop monitoring solutions for both internal and external customers.</li></ul></ul><h3>Qualifications:</h3><ul><ul><li>2+ years of related experience with a Bachelor's degree; or equivalent work experience.</li><li>Passion for continuous improvement and advancing technology solutions leveraging Azure DevOps and CI/CD methodologies.</li><li>Proficiency with frameworks such as React or Angular</li><li>Proficiency with backend technologies, including API development, databases, and privacy permissions. Ex Go, Python, PostgreSQL and GraphQL.</li><li>Expert in PowerShell or equivalent programming language i.e., Python</li><li>Experience with testing and documentation.</li><li>Experience developing scalable and resilient applications.</li><li>Distributed system fundamentals and Event Driven Architecture experience.</li><li>Experience working on a SaaS platform or with Service-Oriented Architectures</li><li>Experience with cloud technologies, specifically Azure.</li><li>Experience with security and systems that handle sensitive data.</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla. You need to be based in Mexico at one of  these locations.</b>#LI-GP1#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Aguascalientes

Software Developer II

Rackspace is looking for a Corporate Counsel to support its corporate, securities, governance, compliance and M&amp;A functions. The successful candidate will be a key member of the global legal department, with opportunities to partner with a variety of functions across the global organization. The successful candidate will report to the Vice President, Deputy General Counsel. Qualified remote candidates may be considered; however, candidates physically located in Central Texas, including San Antonio, Austin and the surrounding areas, are preferred.<h3>Responsibilities</h3><ul><ul><li>Support and manage the Company’s compliance programs and corresponding policies training, including code of conduct, anti-bribery, export controls, antiboycott, antitrust and similar.</li><li>Prepare, review and maintain various corporate governance policies, including corporate governance guidelines, code of conduct, insider trading policies (including 10b5-1 plans and stock ownership guidelines compliance), disclosure of company information, conflicts of interest and similar.</li><li>Oversee entity integrations and eliminations, both domestic and international.</li><li>Maintain domestic entities in good standing and compliance with state filings.</li><li>Assist with corporate governance initiatives at the public company and subsidiary levels, including maintaining articles of incorporation, bylaws, committee charters and other corporate governance documents and policies.</li><li>Provide support for the Company’s ESG-related initiatives and drafting related disclosures.</li><li>Assist with support for all phases of the Company’s initiatives related to mergers and acquisitions, strategic alliances, financing transactions (debt and equity) and other complex commercial transactions.</li><li>Support HR function with advice on executive and director compensation, equity incentive plan matters and related securities matters.</li><li>Provide advice and counsel to senior management on the Company’s compliance with applicable securities laws, Nasdaq rules and regulations, Sarbanes Oxley, Dodd-Frank and other regulations impacting publicly traded companies with global operations.</li><li>Provide support in connection with the preparation of all SEC filings required under the ’34 Act, including 10-K, 10-Qs, Proxy Statement, 8-Ks, Section 16 reports (including Forms 3, 4 and 5), as well as ’33 Act filings.</li><li>Collaborate with the finance, treasury, investor relations and corporate communications teams to ensure accurate and timely disclosure of material information to investors and the public.</li><li>Assist with efforts to support the Company’s Board of Directors, including preparation, distribution and collection of the Company’s D&amp;O questionnaires.</li><li>Help manage all aspects of the Company’s annual meeting of stockholders.</li><li>Rackspace has a collaborative legal team across the globe. We expect there to be opportunities to become involved in other assignments and collaborate with team members in other legal functions for projects as needs arise.</li></ul></ul><h3>Key Skills</h3><ul><ul><li>Ability to balance accuracy and thoroughness, with a pragmatic commercial approach showing excellent commercial and strategic judgment.</li><li>Excellent verbal and written communication skills.</li><li>Ability to build strong relationships with internal and external clients and legal stakeholders, act as a trusted partner and business enabler, with a willingness to challenge when required.</li><li>Excellent time management and organizational skills with the ability to multi task and handle a varied workload</li><li>Ability to work effectively in a lean environment.</li><li>Strong proficiency with Microsoft Office applications.</li><li>Experience using the Workiva platform is a bonus!</li></ul></ul><h3>Education and Experience</h3><ul><ul><li>JD degree with strong academic background.</li><li>Active bar admission (Texas preferred).</li><li>2-4 years of relevant legal experience.</li><li>Experience in the technology sector (previous in-house experience is a bonus).</li><li>Some experience with securities laws and applicable compliance laws, as well as a basic understanding of Delaware General Corporation Law – is preferred.</li></ul></ul>#LI-AW2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Austin

Corporate Counsel (Hybrid Austin/San Antonio)

The Associate Accountant at Rackspace Technology interprets Generally Accepted Accounting Principle (GAAP) pronouncements. Applies company policies and procedures to resolve routine issues. Prepares general ledger account reconciliations and account balance fluctuation analysis. Prepares standard and specialized financial reports (e.g., balance sheets, income statements, cash flow statements) according to GAAP. Assists in the preparation of external and internal reporting documents.<b>Work Location:</b>  Remote in CDMX.<b>Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  interviews will be held in English. </b><h3>Responsibilities/Knowledge</h3><ul><ul><li>Works on problems of limited scope where analysis of data requires evaluation of identifiable factors. </li><li>Performs assigned tasks by implementing dictated methods and techniques for obtaining solutions.</li><li>Basic knowledge of accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles. </li><li>Basic time management, communications, presentation, and organizational skills. </li><li>Ability to identify and resolve basic problems. </li><li>Ability to analyze financial data and prepare financial reports, statements, and projections. </li><li>Ability to adapt, learn, and apply professional concepts. </li><li>Ability to interact with internal and external peers. </li><li>Detail oriented.</li><li>Intermediate fluency in English</li></ul></ul><h3>Education/Experience</h3><ul><ul><li>High school diploma or equivalent required. </li><li>Bachelor’s degree in Accounting required.</li><li>Requires 2+ years of professional accounting experience</li><li>Experience with Oracle or other ERP is required</li></ul></ul><h3>Travel</h3><ul><ul><li>Travel to the office for in-person collaboration 10% of the time.</li></ul></ul><b>Work Location:</b>  Remote in CDMX.<b>Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  interviews will be held in English. </b>#LI-AW1, #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Associate Accountant (Remote in CDMX)

Our Director, Global Benefits manages the worldwide benefits plan and philosophy to make sure it matches up with the company's strategy, values, and culture. They lead the way in creating, organizing, rolling out, and overseeing all of the organization's global benefits programs for employees, like health and wellness, retirement, time off, and more. They will handle budgeting and staffing decisions and makes sure everything is in line with the law and regulations. Also takes on the role of guiding and supporting team members to help them grow and succeed.This role is Remote in the United States.<h3>Key Responsibilities</h3><ul><ul><li>Researches and develops market competitive strategy for all benefit programs to attract and retain talent in alignment with overall total rewards philosophy and strategy. </li><li>Prepares qualitative and quantitative analytics in collaboration with Finance to support development of cost-effective benefit programs, including proposals for program changes, utilization, vendor performance, trends and program analysis. </li><li>Ensures compliance with all relevant legal and regulatory requirements and maintain effective governance processes. </li><li>Optimizes cost of benefits programs between company and employee to meet organizational goals.</li><li> Leads global relationship management and drive ongoing communication across regional and local teams. Develops strategy and tools to drive effective communication of benefit strategies and programs. </li><li>Oversees the selection and implementation process for vendors and plans, and negotiate coverage, services and costs with carriers and brokers. </li></ul></ul><h3>Knowledge</h3><ul><ul><li>Strong understanding of employee global benefit programs and administration with specific skills in developing and administering organization-wide benefit programs. Understands key business drivers and risks, and how employee benefits should be aligned to support strategic objectives. </li><li>Organizes and presents detailed and complex information clearly and effectively. Can interact and influence at all levels of the organization. Demonstrates strong technical skills and has excellent analytical and problem solving skills. </li><li>Ability to handle multiple projects simultaneously, prioritizing workloads to meet competing deadlines. </li><li>Applies varying leadership traits that create solutions and results to unexpected situations. Manage, mentor, coach, and motivate the team to problem solve and achieve their goals. Ability to build relationships with key strategic partners. </li><li>Provides strong people management, project management, organizational change and consulting skills. </li></ul></ul><h3>Requirements</h3><ul><ul><li>At least 10+ years of employee benefits design and administration experience as well as management experience. </li><li>Global benefits management experience. </li><li>Bachelor's Degree Required.</li></ul></ul>$143,700 - $245,520 a yearThe following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. • The anticipated starting pay range of Colorado applicants for this role is $143,700 - $210,760• The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $153,000 - $224,400• The anticipated starting pay range of California, Washington state and New York City applicants for this role is $167,400 - $245,520Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here. #LI-AW2#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Director, Global Benefits

<b>Enterprise Architect Leader- Large Deals</b> Rackspace is looking for a global leader to lead the large deals enterprise architect team. Build quality solutions for large and complex deals in public cloud. The role would be leading creation of proactive and reactive proposals, creating benchmarks, pricing, building innovative commercial models and reusable assets. Building a high performing enterprise architect team supporting Sales pursuits. The role would be solely responsible for crafting and winning multi service line public cloud deals.<h3>Key Responsibilities</h3><ul><ul><li>Lead large and strategic pursuits.</li><li>Architect multi service line deals.</li><li>Work with Sales, Presales and delivery teams to create winning proposals and solutions.</li><li>Own response to RFP’s and create high quality solutions and response documents.</li><li>Define unique solutions and win themes for solutions.</li><li>Create repository of reusable assets for Presales.</li><li>Create pricing and effort benchmarks over a period.</li><li>Use standard processes and tools. </li><li>Follow proper sales process and responsible for keeping pipeline updated.</li><li>Lead and manage a team of Enterprise architects and bid managers.</li><li>Collaborate with Service Line teams, presales architects to create winning proposals.</li><li>Co-ordinate with delivery, finance, legal teams to complete multiservice line multifunctional deals.</li><li>Own the quality of solutions.</li><li>Create Improvement plans and drive higher efficiencies.</li><li>Collaborates with delivery teams to evaluate projects for technical feasibility and reasonableness.</li><li>Defines and distributes team goals. Ensures team operates within a defined set of standard operating procedures (SOPs).</li><li>Reviews team documentation to identify trends, risks, and actions requiring intervention or escalation.</li><li>Works with internal departments and external vendors to provide comprehensive and complete solutions.</li><li>Provides instructions and supervision to team.</li><li>Coaches and develops team.</li><li>Creates weekly and monthly reports on Presales status and updates leadership.</li></ul></ul><h3>Experience</h3><ul><ul><li><b>15 years of experience in Presales and Solution Engineering for services deals - Must</b></li><li>10 years + managing large Presales/Solution Engineering Team (20+) in large Consulting and Services organizations ($5B+) - <b>Must.</b></li><li>10+ years of experience in solutioning Platform, Infra, Cloud services - <b>Must</b></li><li>10+ years experience as Solution Architect in top Consulting or Services organization</li><li>5+ years of experience as Enterprise architect</li><li>Strong technical knowledge in both professional and managed services – <b>Must</b></li><li>Excellent understanding of Public Cloud services across AWS, Azure and GCP</li><li>Good business and commercial acumen to handle pricing of complex deals.</li><li>Exceptional people skills: the ability develop, mentor, engage and motivate staff to excellence.</li><li>Excellent attention to detail.</li><li>Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.</li><li>Strong attention to detail.</li><li>Strong communication skills: verbal, written, interpersonal, and presentation.</li><li>Excellent time management, decision-making, and organization skills.</li><li>Ability to develop and communicate individual goals and executable tasks based on functional and strategic goals and objectives.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree in business or computer Science; may also have post-graduate education or training.</li></ul></ul><h3>Certification</h3><ul><ul><li>AWS, Azure, GCP Certifications</li><li>Experience working within frameworks such as TOGAF and COBIT. In-depth knowledge of major cloud players' frameworks and best practices, such as the AWS Well-Architected Framework.</li><li>PMP or Prince 2 would be plus.</li></ul></ul><h3>Travel</h3><ul><ul><li>As required, less than 30%</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not sponsorship eligible	</li></ul></ul>The following information is required by the Colorado Equal Pay Transparency Act and the New York City Pay Transparency Act. This applies only to individuals working in the state of Colorado or in New York City. The anticipated starting pay range of Colorado and New York City applicants for this role is $ 213,000 - $ 396,000Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance, and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI - VM1#LI-Remote#LI-USA#rackspace<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

San Francisco

Enterprise Architect Leader- Large Deals

<b>Job Summary: </b>Rackspace is looking for a <b>Cloud Solution Architect</b> to join our team. This individual will be responsible to provide architecture and engineering input to the new business and current customer teams to ensure the provision of solutions that suit the defined technical service and budgetary requirements. Assists the Sales Executives, Account Managers, and Business Development Consultants in qualifying and addressing prospect’s technical requirements.<b>Work Location:</b>  Remote. Must be located in Mexico City. <h3>Key Responsibilities</h3><ul><ul><li>Serves as the point of contact for team when SE Manager is out of the office (i.e., helping align resources and coverage, attendance in meetings on behalf of Manager, follow-up on SE related projects. </li><li>Works to customize highly complex configurations in response to customer needs with minimal to no supervision. </li><li>Typically handles complex server opportunities plus associated services. </li><li>Collaborates with Sales Representatives to determine best product and services fit. This is accomplished via conference calls, site visits, and e-mail correspondence. </li><li>Works with the sales and account management teams to craft proposals and present to prospects. </li><li>Able to demonstrate strong analysis capabilities and technical knowledge by providing innovative, supportable technical solutions. </li><li>Provide training to Sales Staff during initial sales training. </li><li>Given priority to attend Conferences, Industry, and Marketing events. </li><li>Works with operational staff, as it relates to initiatives that affect the SE Team.</li><li>Interfaces with Product Liaison by working with new product initiatives to ensure completeness and relevance to customer requirements.</li></ul></ul><h3>Qualifications </h3><ul><ul><li>Bachelor’s degree. </li><li>8-10 years of related experience.</li><li>AWS certified.</li><li>Azure certified is a plus.</li><li>Expert knowledge of all areas of business operations. </li><li>Able to resolve highly complex pre-sales technical problems, working with sales personnel. </li><li>Able to present advanced technical concepts in a clear manner to customers through demos and proposals.</li><li> Advanced writing, editing, communications, and interpersonal skills. </li><li>Mastery of multiple server operating systems and mastery of networking, server, and internet technologies. </li><li>Excellent communication skills. </li><li>Attention to detail. </li><li>Strong follow through techniques. </li><li>Ability to communicate technical information and ideas so others will understand. </li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions. </li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.</li><li>Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support.</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><b>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </b>#LI-JR1#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cloud Solution Architect

As a full spectrum integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally. You will be part of a team designing, automating, and deploying services on behalf of our customers to the cloud in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying cloud architecture techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments.<h3>Key Responsibilities</h3><ul><ul><li>Create well-designed, documented, and tested software features that meet customer requirements.</li><li>Identify and address product bugs, deficiencies, and performance bottlenecks.</li><li>Participate in an agile delivery team, helping to ensure the technical quality of the features delivered across the team, including documentation, testing strategies, and code.</li><li>Help determine technical feasibility and solutions for business requirements.</li><li>Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.</li><li>Leverage technical knowledge to cut scope while maintaining or achieving the overall goals of the product.</li><li>Leverage technical knowledge to improve the quality and efficiency of product applications and tools.</li><li>Willingness to travel to client locations and deliver professional services</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Experience developing software in GCP, AWS, or Azure. GCP Preferred.</li><li><b>5+ yrs. experience developing Front-End applications in ReactJS.</b></li><li>3+ years required with <b>Redux, Redux Toolkit, Typescript and React Testing (Jest and Cypress). </b></li><li>2+ years required working with <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Node.js</b></a> and <a href="http://Express.js" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Express.js</b></a>. </li><li>Experience working with <b>Webpack</b>. </li><li>Hands on experience with <b>React Hooks</b> and <b>efficient state management</b>. </li><li>Experience developing within distributed systems or a microservice based architecture. </li><li>Strong verbal and written communication skills for documenting workflows, tools, or complex areas of a codebase. </li><li>Ability to thrive in a fast-paced environment and multi-task efficiently. </li><li>Strong analytical and troubleshooting skills. </li><li>3+ years of experience in Customer-facing roles.</li><li>Experience with Agile development methodologies. </li><li>Experience with Continuous Integration and Continuous Delivery (CI/CD) </li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>Experience with GCP</li><li>Building applications using Container and serverless technologies</li><li>Cloud Certifications</li><li>Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment</li><li>Exposure to Continuous Integration (CI) tools (e.g. Jenkins)</li><li>Strong practical application development experience on Linux and Windows-based systems</li><li>Experience working directly with customers, partners or third-party developers</li><li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a></li><li>#LI-GP1</li></ul></ul>For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. •The anticipated starting pay range of California, Washington state and New York City applicants for this role is $112,600 - $150,130.  •The anticipated starting pay range of Colorado applicants for this role is $103,500 - $137,100.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cloud Native Senior Application Engineer-React

<p>Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future!</p>
<p>As a Cloud Software Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction.</p>
<p>Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.</p>

<p><strong>WHAT YOU'LL DO</strong></p>
<ul>
<li>Answer how-to questions and customer care requests related to Acronis Cyber Platform</li>
<li>Work on resolving various technical incidents for the MSPs involving Acronis products.</li>
<li>Perform technical analysis of a technical issue and define an action plan for fixing it.</li>
<li>Be responsible for building and maintaining strong relationships with partners.</li>
<li>Maintain deep knowledge of Company operations to support partners’ requests effectively.</li>
<li>Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems.</li>
<li>Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others</li>
</ul>

<p><strong>WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)</strong></p>
<ul>
<li>Fluent English and Spanish (both verbal and written) required</li>
<li>1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)</li>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Hands-on experience administering Windows Server (know how to gather and analyze various Windows logs and dumps)</li>
<li>Knowledge of Linux/UNIX basics, CLI – as a strong plus</li>
<li>Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) – as a strong plus</li>
<li>Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) – as a strong plus</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for complex cross-platform issues.</li>
</ul>
<p><em>*Please provide your resumes in English.</em></p>
<p><strong>WHO WE ARE</strong></p>

<p>Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.</p>
<p>Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.</p>
<p>Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.</p>
<p><em>Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.</em></p>
<p>#LI-KP1</p>

Lima

Cloud Software Support Specialist

As a full spectrum integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally. You will be part of a team designing, automating, and deploying services on behalf of our customers to the cloud in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying cloud architecture techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments.<h3>Key Responsibilities</h3><ul><ul><li>Create well-designed, documented, and tested software features that meet customer requirements.</li><li>Identify and address product bugs, deficiencies, and performance bottlenecks.</li><li>Participate in an agile delivery team, helping to ensure the technical quality of the features delivered across the team, including documentation, testing strategies, and code.</li><li>Help determine technical feasibility and solutions for business requirements.</li><li>Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.</li><li>Leverage technical knowledge to cut scope while maintaining or achieving the overall goals of the product.</li><li>Leverage technical knowledge to improve the quality and efficiency of product applications and tools.</li><li>Willingness to travel to client locations and deliver professional services</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Experience developing software in GCP, AWS, or Azure</li><li>5+ yrs experience developing applications in Java</li><li>3+ years required with at least one other programming language such as <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Scala, Python, Go, C#, Typescript, Ruby.</li><li>Experience with relational databases, including designing complex schemas and queries.</li><li>Experience developing within distributed systems or a microservice based architecture.</li><li>Strong verbal and written communication skills for documenting workflows, tools, or complex areas of a codebase.</li><li>Ability to thrive in a fast-paced environment and multi-task efficiently.</li><li>Strong analytical and troubleshooting skills.</li><li>3+ years of experience as a technical specialist in Customer-facing roles</li><li>Experience with Agile development methodologies</li><li>Experience with Continuous Integration and Continuous Delivery (CI/CD)</li></ul></ul><h3>Preferred Qualifications</h3><ul><ul><li>Experience with GCP</li><li>Building applications using Container and serverless technologies</li><li>Cloud Certifications</li><li>Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment</li><li>Exposure to Continuous Integration (CI) tools (e.g. Jenkins)</li><li>Strong practical application development experience on Linux and Windows-based systems</li><li>Experience working directly with customers, partners or third-party developers</li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a>#LI-JR1</ul></ul>For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. •The anticipated starting pay range of California, Washington state and New York City applicants for this role is $112,600 - $150,130.  •The anticipated starting pay range of Colorado applicants for this role is $103,500 - $137,100.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Java Dev Google Cloud Practice Engineer

As part of our commitment to our customers, we are dedicated to helping enable creative, automation-based solutions for all sizes of businesses and require an experienced Cloud Engineer to join our team. The ideal candidate will have several years’ experience with Google Cloud design and implementation. You will be working in a dynamic environment and encouraged to come up with innovative solutions to technical problems, analyze and prioritize problems, putting users at the heart of every decision. You will ideally have proven experience in multiple GCP deployments. Your engagements will see you working directly with customers and prospects. You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others.<h3>Key Responsibilities</h3><ul><ul><li>Own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stake holder’s needs. </li><li>Deliver solutions that solve for new levels of complexity, scale, and performance, and in turn, enable breakthrough innovations. Create and apply frameworks, methods, best practices, and artifacts that deliver prescriptive guidance to customers, and publish and present the min large forums and across various media platforms. </li><li>Technical depth and hands-on implementation experience of various practices and tools in the DevOps toolchain. </li><li>Comfortable rolling up their sleeves to design and code modules for infrastructure, application, and processes. </li><li>Design, Build and maintain cloud-based application that uses Google Kubernetes Engine</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Security in GCP</li><li>Networking in GCP</li><li>GKE and overall compute in GCP, including GCE</li><li>GCP Storage - Spanner, CloudSQL, MemoryStore, GCS, etc.</li><li>Automation and operations in GCP</li><li>Bachelor’s degree, or equivalent experience, in Computer Science, Engineering. or a related field. </li><li>4+years of experience as a technical specialist. </li><li>3+years of hands-on experience of programming in languages with the following Python, Java, and GO.  </li><li>Subject Matter Expert level practical Linux administration skills in a Cloud or Virtualized environment. </li><li>Expert level familiarity with automating cloud native technologies, deploying applications, and provisioning infrastructure. </li><li>Expert Knowledge of the primary Google services (compute engine, load balancing, Cloud Storage) </li><li>Experience with automating cloud native technologies, deploying applications, and provisioning infrastructure. </li><li>Expert level knowledge and Hands-on experience with Infrastructure as Code utilizing Terraform.  </li><li>·Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Cloud Build (Google) and/or GitLab. </li><li>Hands-on experience with microservices and distributed application architecture utilizing containers, Kubernetes, and/or serverless technology. </li><li>Experience with seamless/automated build scripts used for release management across all environments. </li><li>Experience with the full software development lifecycle and delivery using Agile practices.</li><li>In depth understanding of IP networking, VPN's, DNS, load balancing and firewalls. </li><li>Willingness to travel to customer locations as needed. </li><li>Experience with multi-cloud architecture and deployment.</li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b>#LI-JR1</ul></ul>For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. •The anticipated starting pay range of California, Washington state and New York City applicants for this role is $112,600 - $150,130.  •The anticipated starting pay range of Colorado applicants for this role is $103,500 - $137,100.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Kubernetes/DevOps Google Cloud Practice Engineer

<b>Job Summary:</b>   Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. As part of our commitment to our customers, we are dedicated to helping enable creative, automation-based solutions for all sizes of businesses and require an experienced Cloud Engineer to join our team. The ideal candidate will have several years’ experience with Google Cloud design and implementation. You will be working in a dynamic environment and encouraged to come up with innovative solutions to technical problems, analyze and prioritize problems, putting users at the heart of every decision. You will ideally have proven experience in multiple GCP deployments. Your engagements will see you working directly with customers and prospects. You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others. <b>Work Location: </b>Remote<h3>Key Responsibilities: </h3><ul><ul><li>Own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stake holder’s needs. </li><li>Deliver solutions that solve for new levels of complexity, scale, and performance, and in turn, enable breakthrough innovations. Create and apply frameworks, methods, best practices, and artifacts that deliver prescriptive guidance to customers, and publish and present the min large forums and across various media platforms. </li><li>Assist on larger projects or run smaller opportunities independently.</li><li>Technical depth and hands-on implementation experience of various practices and tools in the DevOps toolchain. </li><li>Comfortable rolling up their sleeves to design and code modules for infrastructure, application, and processes. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s degree, or equivalent experience, in Computer Science, Engineering. or a related field. </li><li>Previous experience in a DevOps role. </li><li>3+years of experience as a technical specialist. </li><li>3+years of hands-on experience of programming in languages such as Java, Python, Dataflow, DataProc/Kafka, Hive, Spark, IaC, K8S, Docker.  </li><li>Subject Matter Expert level practical Linux (AND/OR) Windows-based systems administration skills in a Cloud or Virtualized environment. </li><li>Expert level familiarity with automating cloud native technologies, deploying applications, and provisioning infrastructure. </li><li>Expert Knowledge of the primary Google services (compute engine, load balancing, Cloud SQL, Cloud DNS &amp; Cloud Storage) </li><li>Experience with automating cloud native technologies, deploying applications, and provisioning infrastructure. </li><li>Expert level knowledge and Hands-on experience with Infrastructure as Code, such as Terraform, or other tools.  </li><li>Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Cloud Build (Google) and/or GitLab. </li><li>Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. </li><li>Experience with seamless/automated build scripts used for release management across all environments. </li><li>Experience with the full software development lifecycle and delivery using Agile practices.</li><li>Experience with Chef, Puppet, Salt, or Ansible in production environments. </li><li>In depth understanding of IP networking, VPN's, DNS, load balancing and firewalls. </li><li>Experience with monitoring and log aggregating frameworks such as Kafka, Logstash, Splunk, Elastic Search, and Kibana. </li><li>Experience with multi-cloud architecture and deployment.</li><li>Fluent in English (interviews will be held in this language). </li><li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a></li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Colombia

GCP Cloud Engineer

<b>Job summary: </b>This role is to be an active part of the software developer team in various international locations. It will be responsible for designing and developing software for Enterprise Services.<h3>Responsibilities</h3><ul><ul><li>You will work with your team to build amazing tools/applications for internal company use.</li><li>You will work on a broad set of interesting projects that will be challenging and provide competitive advantage to us not ordinarily derived from SaaS products.</li><li>You will build and test full stack applications on cloud native distributed systems.</li><li>You will build quality framework that enables real-time identification of source/destination data issues. </li><li>You will build tools or implement low code/no code options to help automate several businesses processes.</li><li>You will build amazing and simple to use interfaces to applications that promote massive adoption of products.</li><li>You will support and scale internal tools that are built on cloud native distributed systems.</li><li>You will develop monitoring solutions for both internal and external customers.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>3+ years of related experience with a Bachelor's degree; or equivalent work experience.</li><li>Passion for continuous improvement and advancing technology solutions leveraging GCP DevOps and CI/CD methodologies.</li><li>Strong backend Dev.</li><li>Extensive Java programming.</li><li>Proficiency with backend technologies, including API development, databases, and privacy permissions. Ex Go, PostgreSQL and GraphQL.</li><li>Experience with testing and documentation.</li><li>Experience developing scalable and resilient applications.</li><li>Distributed system fundamentals and Event Driven Architecture experience.</li><li>Experience working on a SaaS platform or with Service-Oriented Architectures</li><li>Experience with cloud technologies, specifically GCP.</li><li>Experience with security and systems that handle sensitive data.</li><li><b>Discover your inner Racker:</b> <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul><b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

GCP Software Developer

<p>Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for an Channel &amp; Enterprise Account Executive who is ready to join us in creating a #CyberFit future and protecting the digital world!</p>
<p>As Senior Cloud Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best-in-class partner experience which is the key differentiator of Acronis.</p>
<p>Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ business, so we are looking for a highly-motivated individual who thrives in a fast-paced and high-volume, work environment. The ideal candidate for this position will not only possess the skills and experience required but will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. And just like every position at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.</p>
<p><strong>WHAT YOU'LL DO</strong></p>
<ul>
<li>Drive quarter over quarter cloud revenue growth working through assigned partners</li>
<li>Make a territory analysis and planning for dedicated geographies to identify top potential partners</li>
<li>Lead virtual team to overperform results</li>
<li>Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products</li>
<li>Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools</li>
<li>Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency</li>
<li>Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross sell initiatives with partner to increase new services attach rate</li>
<li>Engage and orchestrate all needed internal resources to help dedicated partners’ growth</li>
</ul>
<p><strong>WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)</strong></p>
<ul>
<li>Аt least 10 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired</li>
<li>Proven experience in account planning and solution selling</li>
<li>Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols</li>
<li>In-depth channel and field sales knowledge with an understanding of the cloud market business model</li>
<li>Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product’s different features and answer all customer questions</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning and time management skills</li>
<li>Fluent English</li>
<li> Passion and commitment to succeed by working hard and never giving up</li>
<li>Ability to travel in Latin America (25 % of the time)</li>
</ul>
<p><strong>WHO WE ARE</strong></p>
<p>Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.</p>
<p>Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.</p>
<p>Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.</p>
<p><em>Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.</em></p>
<p>#LI-VB1</p>

Senior Partner Success Manager (Mexico)

The Inside Sales Representative at Rackspace Technology offers direct support to Account Executives by conducting company research, cold outreach, and building rapport with both existing and new customers. The role is crucial for meeting growth targets and expanding the company's reach. Responsibilities encompass supporting sales across the Rackspace portfolio, managing accounts, and facilitating the onboarding process for new logo customers.<b>Work Location:</b>  Remote in CDMX and Estado de Mexico.<b>Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  interviews will be held in English. </b><h3>Responsibilities:</h3><ul><ul><li>Identify decision makers in targeted accounts and leverage existing customer base for lead generation in prospecting campaigns.</li><li>Cross-sell within targeted accounts and provide qualified opportunities to Strategic Account Executives. </li><li>Support the sales process by managing quotes, obtaining approvals, and facilitating contract closure, including small-dollar upgrade opportunities. </li><li>Aid in marketing efforts to expand share of wallet,      including account research, event promotion, and collaboration with sales representatives. </li><li>Conduct sales presentations, handle inbound calls,      prepare contracts, and proposals, and negotiate legal terms while maintaining brand identity and corporate positioning. </li><li>Interact with mid to upper-level management in enterprise and mid-market sectors, adapt work practices to improve efficiency, and resolve problems using standard practices. </li><li>Maintain internal relationships, assess the need for external contacts, analyze pursuits, and align work activities with the customer sales strategy to meet revenue quotas. </li><li>Manage client data in CRM, update monthly forecasts and pipeline activities regularly, expand prospect database, and attend sales training sessions.</li></ul></ul><h3>Experience:</h3><ul><ul><li>Requires 1-3 years of related experience in telesales and/or inside sales. </li><li>Requires solid experience in opportunity qualification, pre-call planning, call control, account development, and time management. </li><li>B2B sales experience preferred. </li><li>Experience in the technology industry preferred. </li><li>Prefer previous experience developing business relationships with enterprise companies. </li><li>Prefer previous success qualifying opportunities involving multiple key decision makers. </li></ul></ul><h3>Travel:</h3><ul><ul><li>Travel to the office for in-person collaboration 10-15% of the time.</li><li>Conduct occasional in-person customer meetings.</li></ul></ul><b>Work Location:</b>  Remote in CDMX and Estado de Mexico.<b>Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  interviews will be held in English. </b>#LI-AW1, #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Inside Sales Representative I (Remote CDMX and Estado de Mexico)

<b>Job Summary:  </b>The MongoDB / Elasticsearch / Linux Support Engineer supports various database services in a 24/7 Linux environment. A good candidate has knowledge that could be gained with one of the following:* 2+ years of experience with either MongoDB or Elasticsearch application support or DBA or development* 3+ years of experience with other database application support or DBA or development* 2+ years of Linux system administration We will train to gain the required expertise in database application support, Linux system administration and other technologies as needed. This position is for shift 1 in a support engineer team that provides 24/7 operations support for MongoDB, Elasticsearch and other database services in a Linux environment Due to the 24x7 operations of the business suppport engineers must be able to work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations. Support engineers take part in on-call rotation during regular shift hours.  <b>Work Location:</b>  Remote<h3>Key Responsibilities: </h3><ul><ul><li>Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning. </li><li>They also include operating system and network troubleshooting.</li><li> In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed.</li><li> Daily activities include responding to customer requests (tickets and chats) and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required.</li></ul></ul><h3>Qualifications:</h3><ul><ul><li>Excellent troubleshooting skills and ability to resolve issues quickly and effectively</li><li>Experience managing MongoDB, Elasticsearch or other database configurations</li><li>Good understanding of Linux operating system, especially Ubuntu and CentOS distributions</li><li>Ability to work well in teams with good oral, written, and interpersonal skills</li><li>Ability to communicate technical details and ideas and write documentation</li><li>Ability to work independently as part of a remote team</li><li>Excellent understanding of MongoDB or Elasticsearch database concepts and structures</li><li>Proven experience implementing and supporting enterprise database systems</li><li>Scripting experience with shell scripting or Python</li><li>Configuration management and orchestration experience with Ansible, Puppet or Chef</li><li>Exposure to Redis, Postgresql, Hadoop, Kafka or other databases</li></ul></ul>For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The anticipated starting pay range of California, Washington state and New York City applicants for this role is $81,500-$108,600. The anticipated starting pay range of Colorado applicants for this role is $74,400-$99,200. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.#LI-STORM#LI-REMOTE<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Support Data Engineer II - US

The Customer Success Manager III at Rackspace Technology owns the relationship held with a customer and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer's technical, administration, and specialist support needs are met. Owns customer issues from identification to resolution and ensures customers know the value of Fanatical Support. Maximizes the strength of the customer relationship by building a solid rapport with stakeholders in both the client and Rackspace organization through identifying and taking advantage of sales, networking, and public relations opportunities and managing difficult situations to ensure Rackspace’s reputation of FANATICAL support is upheld. Owns customer requests for component upgrades. Partners with Sales to identify, research, and execute on opportunities to leverage the Rackspace product portfolio and to grow customers’ footprint.<b>*Previous I.T. industry experience is required*</b><b>Work Location:</b>  Remote<b>- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  interviews will be held in English. </b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b><h3>Key Responsibilities</h3><ul><ul><li>Provides leadership and direction for the delivery of pre-and post-sales services and support to clients/customers.</li><li>Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and executing a customer contact strategy.</li><li>Analyzes operational processes, and escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.</li><li>Liaises between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries.</li><li>Reviews SLA claims. Develops and manages responses, ensuring customer service with speed and accuracy and all client/customer service delivery issues are resolved.</li><li>Uses skills as an experienced professional with an understanding of industry practices and company policies and procedures; resolves a wide range of issues in practical ways.</li><li>Manages market research to determine special pricing for nonstandard items in the interest of ensuring appropriate profit margins are reached and maintained.</li><li>Manages technical resource(s) to solve customer problems and escalations.</li><li>Renews customer contracts.</li><li>Responsible for conversion of all component upgrades.</li><li>Decisions impact own team and other teams whose work activities are closely related.</li><li>Demonstrates good judgment in selecting methods and techniques for obtaining solutions.</li><li>Works on problems of moderate scope where analysis of data requires evaluation of identifiable factors.</li><li>Completes mostly transactional work where learning is applied to new situations.</li><li>Contributes to the solution of straightforward business problems regarding operations, products, services, or customers.</li><li>Analyzes information, asks questions, and checks for understanding using standard procedures and processes.</li><li>Applies acquired skills and experience to complete moderately complex, but routine tasks.</li><li>Continues to develop expertise.</li><li>Manages relationships of more complex accounts due to the level of MRR and complexity of systems.</li><li>Supports Enterprise level accounts.</li><li>Uses professional concepts; applies company policies and procedures to resolve complex issues.</li><li>Functions as an advanced relationship builder with internal and external influence.</li><li>Innovatively solves complex customer problems. Executes advanced project management skills and techniques.</li><li>Works cross-functionally to solve customer problems, involving internal teams based on product expertise and customer configuration.</li><li>Schedules maintenances.</li><li>Renews customer relationship with Rackspace. Responsible for the conversion of component upgrades.</li><li>May suggest improvements to existing processes and solutions to improve the efficiency of the team.</li><li>Maintains internal relationships and determines the need for external contacts.</li></ul></ul><h3>Education/Experience</h3><ul><ul><li>High school diploma required</li><li>Bachelor’s degree required.</li><li>At the manager’s discretion, additional relevant I.T. industry experience may substitute for the degree requirement.</li><li>Requires 5 - 7 years of relevant service/relationship management experience.</li><li>Prior account management experience.</li><li>Relevant hosting or I.T. industry experience is required. </li><li>Previous sales experience preferred.</li></ul></ul><h3>Travel</h3><ul><ul><li>Travel to the office for in-person collaboration and customer meetings 20% of the time.</li></ul></ul><b>*Previous I.T. industry experience is required*</b><b>Work Location:</b>  Remote<b>- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  interviews will be held in English. </b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b>#LI-AW1#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Customer Success Manager III (Remote in Mexico)

The Supplier Manager II at Rackspace Technology is responsible for managing the vendor relationship, negotiations, and works as a business partner with the company's departments. Serves as the sole interface between the customer, Rackspace strategic sourcing team, and suppliers to ensure that sourcing needs are met.<b>Work Location:</b>  Remote<b>- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  interviews will be held in English. </b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b><h3>Responsibilities</h3><ul><ul><li>Optimize internal customer relationships by building a solid rapport with everyone within the organization and managing global sourcing supplier relationships. </li><li>Enhance the procurement and supply chain processes throughout all entities (Domestic and International) by entering into global strategic sourcing partnerships. </li><li>Identify and take advantage of strategic sourcing opportunities and manage difficult situations to ensure that the Strategic sourcing team’s reputation for Fanatical Support is upheld. </li><li>Maintain direct contact with internal customers throughout the entire supply chain with efforts to minimize cost, shorten delivery times, and maximize quality. </li><li>The focus of work may be in the whole supply chain from acquisition to disposal. </li><li>Lead, coordinate, and manage production supply and service agreements for the business. </li><li>Develop and process RFQ’s, RFP’s, PO requisitions and Partnership agreements. </li><li>Manage a Supplier Performance Scorecard program with critical suppliers and maintain company Approved Supplier List. </li><li>Establish alliances with key production suppliers and perform supplier site visits and audits as required. </li><li>Guide and assist team members on procurement best practices, e- procurement technology, and supplier relationship management practices. </li><li>Interface with internal customers with integrate procurement planning and budgeting process. </li><li>Develop and conduct market analysis and research that will help define commodity markets, analyze trends, competition, capacity and purchasing buying power.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Basic to expert knowledge of purchasing principles and practices. </li><li>Prior knowledge of a technology-based service-oriented industry is preferred. </li><li>Prior knowledge of Oracle is preferred but not required. </li><li>Excellent interpersonal, written, and verbal communication skills. </li><li>Bilingual (Spanish and English)</li><li>Experience in handling multiple tasks and the ability to prioritize and highly varied work level to maintain required productivity levels. </li><li>Demonstrated leadership skills and qualities. </li><li>Basic understanding of supplier management techniques. </li><li>Strong project management skills. </li><li>Ability to communicate technical info and ideas so others will understand. </li><li>Ability to successfully work and promote inclusiveness in small groups. </li><li>Ability to provide FANATICAL support.</li></ul></ul><h3>Education/Experience</h3><ul><ul><li>High school diploma or equivalent required. </li><li>Bachelor's degree in business or related field required. </li><li>At the manager’s discretion, equivalent additional experience may substitute for the degree requirement</li><li>Minimum of 2 years of related experience</li></ul></ul><b>Work Location:</b>  Remote<b>- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  interviews will be held in English. </b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b>#LI-AW1#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Supplier Manager II (Remote in Mexico)

Specializes in identifying, developing, and closing opportunities with new or existing customers the deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. <h3>Career Level Summary</h3><ul><ul><li>Master-level seller.</li><li>Recognized as an authority within industry and/or area of specialization.</li><li>Demonstrates mastery of sales techniques.</li><li>Completes the most-complex sales to the company's most important customers.</li><li>Acts independently.</li><li>Maintains a large, influential network of contacts with highly visible industry presence.</li><li>Recognized as an subject-matter expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function.</li><li>Solves unique problems that have a broad impact on the business.</li><li>Contributes to the development of organizational sub-function strategy.</li><li>Progression to this level is typically restricted on the basis of business requirements.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Strategic Agility: Demonstrates the intellectual dexterity to quickly pivot thinking and solutions based on new information. Creates strategies that demonstrate customer focus and knowledge of the business at hand while leaving room for innovation and agile execution.</li><li>Drive for Results: Drives high performance with unwavering commitment. Passionately persists in the face of adversity and change. Tracks progress and holds self and others accountable for results. Comfortably shifts short-term strategies when necessary in order to accomplish long-term objectives.</li><li>Relationship Building and Management: Recognizes and responds effectively to the impact of their behavior on others. Uses this understanding to pursue and build authentic relationships with Rackers and customers. Creates an environment of trust enabling others to be open and vulnerable.</li><li>Growth Orientation: Exhibits a growth mindset that quickly shifts ways of thinking and operating. Maintains strong self-awareness of capabilities and impacts on others. Is a passionate advocate for their own and acts as a catalyst for change.</li><li>Communication: Articulates the Rackspace story focusing on our value proposition through the lens of customers and the marketplace. Inspires action by conveying a compelling vision and purpose in meaningful messages. Actively listens and takes care to provide the right people the right information at the right time.</li><li>Collaboration: Focus on wider business priorities when solving, planning and implementing in order to optimize our collective results. Demonstrates care and wider accountability for others’ success. Displays vulnerable decision making and accepts influence of others for optimal business outcomes.</li><li>Business Acumen: Demonstrates a deep and applicable understanding of how the business achieves its goals and objectives. Is knowledgeable in current and future practices, trends, technology and information affecting the organization. Knows the competition and is aware of how strategies and tactics work in the industry/marketplace.</li><li>Consulting: Understands the problem the customer is trying to solve and then recommends a solution that will specifically address that problem. Engages customers in identifying issues, options and desired outcomes, while keeping the customer’s best interests in mind. Acquires a keen perspective on the customer’s business and operational needs. Uses that broadening view to help resolve more complex and difficult issues, and to anticipate new customer needs.</li><li>Influencing: Exhibits the ability to persuade or convince others to support an idea, recommendation or direction. Understands who the key decision makers are and uses persuasion to gain the support and cooperation from all parties involved to achieve a desired course of action consistent with the organization’s strategic goals and objectives.</li><li>Motivation (Self-Starter): Actively seeks and identifies opportunities to contribute to and achieve goals. Maintains a sense of purpose, value, and ownership of their work and does so independently with little to no direction.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for full sales cycle from lead to close.</li><li>Builds and owns account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and strategic accounts assigned to them.</li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at prospects and customer base.</li><li>Provides input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy.</li><li>Coordinate with Marketing and BDRs to select targeted marketing plays to run for sales plays.</li><li>Leads defined sales process for all Rackspace solutions.</li><li>Conduct targeted outbound prospecting within assigned accounts. Collaborates with sales support on outbound efforts and lead generation activities.</li><li>Utilizes business relationships to drive new business opportunities for new and/or existing enterprise accounts.</li><li>Engage potential customer to understand high-level needs and verify right fit for Rackspace solution and to qualify leads based on set framework.</li><li>Performs proactive assessments of how well Rackspace solutions meet the customer requirements and what customization would be required; presents the assessment to customers as part of the sales process.</li><li>Lead efforts to create proposal for solution to prove value add. Provides customers with Rackspace product offering based on facts and an understanding of their current/future business needs and objectives.</li><li>Develops and delivers innovative strategies that benefit customers and/or customers.</li><li>Develops and nurtures relationships with key stakeholder to drive decisions that result in the close of the sale.</li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals.</li><li>Recognized as an expert within Rackspace.</li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business</li><li>Identifies opportunities to create promoter Partners &amp; Customers and works to identify new ways to leverage our product set in order to delight them.</li><li>Cultivates and maintains strong relationships with Support Teams, Account Managers and Sales Support Teams.</li><li>Works closely with Sales Engineers, Technical Sales Reps to perform in depth assessment of customer needs and infrastructures.</li><li>Utilizes business relationships to drive new opportunities.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Regarded as the technical expert in their job discipline within the organization.</li><li>Requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function.</li></ul></ul><h3>Skills</h3><ul><ul><li>Ability to anticipate business issues; recommends product, process or service improvements.</li><li>Able to overcome a high level of resistance that will be encountered early in the sales process.</li><li>Entrepreneurial mindset.</li><li>Able to communicate the same message in a different way to both technical and business-oriented people.</li><li>Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.</li><li>Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.</li><li>Able to influence others in decision-making.</li><li>Superior negotiation skills and the ability to negotiate with many personality types.</li><li>Effective time management skills and the ability to work numerous projects at once.</li><li>Strong problem-solving skills and a high level of patience and the ability to nurture.</li><li>Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree in Sales, Marketing, Business or a related field preferred.</li></ul></ul><h3>Experience</h3><ul><ul><li>12 - 14 years of experience in the field of role required.</li><li>Experience cultivating new business with new and/or existing customers required.</li><li>Prefer successful account management/IB sales experience, incorporating value/service selling in business or marketing experience.</li></ul></ul><h3>Travel</h3><ul><ul><li>Domestic/international travel required, greater than 50%</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul><b>Are you a Racker?</b>Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! <b>Why work at Rackspace Technology?</b><i>Find your fanatical</i>. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. <i>Come as you are</i>. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. <i>Satisfy your curiosity</i>. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. <i>Make a difference</i>. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. <i>Live life completely</i>. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •       The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •       •The anticipated starting pay range for Colorado is: <i>160,400 – 282,150</i>•       •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>170,000 – 299,090</i>•       •The anticipated starting pay range for California, New York City and Washington is: <i>186,900 – 329,010</i>•       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

AWS Sales Executive V - San Antonio, TX

<p>Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!</p>
<p>We are looking for an experienced Technical Expert Support Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Expert Support Engineer will serve as the last line of support for our Home Office customers and will focus on troubleshooting the more complex issues escalated by other support teams. This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect. We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible.</p>
<p>Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.</p>
<p><strong>WHAT YOU'LL DO</strong></p>
<ul>
<li>Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments</li>
<li>Build and maintain strong relationships with customers and partners</li>
<li>Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues</li>
<li>Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices</li>
<li>Participate in developing documentation, knowledge base, and technical articles on Acronis' products</li>
<li>Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way</li>
<li>Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)</li>
</ul>
<p><strong>WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) </strong></p>
<ul>
<li>2+ years of experience in an advanced Tier 2 technical support role</li>
<li>Fluent English and Spanish (both written and verbal)</li>
<li>Experience and skills must include:
<ul>
<li><strong>Windows Server</strong> - gather and analyze various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer</li>
<li><strong>Linux/UNIX</strong> - application and configuration management, CLI power user, RHCSA/LFCS required, and RHCE/LFCE is a plus</li>
<li><strong>Networking</strong> - Wireshark, tcpdump, iperf, experience deploying and troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers and CCNA/JNCIA </li>
<li><strong>Virtualization expertise</strong> - deploying and managing various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo</li>
<li><strong>Business applications</strong> - MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers</li>
</ul>
</li>
<li>Good communication skills and customer service focus.</li>
<li>Passion for troubleshooting and ability to come up with efficient solutions for unusual issues.</li>
<li>Ability to prioritize and switch between a variety of time-sensitive issues.</li>
</ul>
<p><strong>WHO WE ARE</strong></p>
<p>Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.</p>
<p>Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.</p>
<p>Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.</p>

<p><em>Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.</em></p>
<p>#LI-CW1</p>

<p>PLEASE SUBMIT YOUR RESUME IN ENGLISH</p>

Bogotá

Expert Support Engineer - Home Office Products

Apply to Cyber Security Jobs in AMER in companies remotely and near you. New Cyber Security Jobs in AMER added daily.

Job Position and Company	Location	Tags	Posted
Senior Product Marketing Manager, Security at Acronis	Remote Full Time Manager
Software Developer II at Rackspace	Remote Full Time
Corporate Counsel (Hybrid Austin/San Antonio) at Rackspace	Remote Full Time DOD
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Enterprise Architect Leader- Large Deals at Rackspace	Remote Full Time Consulting
Cloud Solution Architect at Rackspace	Remote Full Time Manager
Cloud Native Senior Application Engineer-React at Rackspace	Remote Full Time Windows
Cloud Software Support Specialist at Acronis	Remote Full Time Windows
Java Dev Google Cloud Practice Engineer at Rackspace	Remote Full Time Windows
Kubernetes/DevOps Google Cloud Practice Engineer at Rackspace	Remote Full Time
GCP Cloud Engineer at Rackspace	Remote Full Time Windows
GCP Software Developer at Rackspace	Remote Full Time
Senior Partner Success Manager (Mexico) at Acronis	Remote Full Time Manager
Inside Sales Representative I (Remote CDMX and Estado de Mexico) at Rackspace	Remote Full Time Contract
Support Data Engineer II - US at Rackspace	Remote Full Time
Customer Success Manager III (Remote in Mexico) at Rackspace	Remote Full Time Manager
Supplier Manager II (Remote in Mexico) at Rackspace	Remote Full Time Manager
AWS Sales Executive V - San Antonio, TX at Rackspace	Remote Full Time Consulting
Expert Support Engineer - Home Office Products at Acronis	Remote Full Time Windows

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