Rackspace

Key AccountabilitiesResolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketingSecure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issuesTroubleshoot monitoring alerts and create tickets accordinglyEscalate support requests according to escalation proceduresSecond rollover point for inbound customer callsPerform incident management identification, assist in managing and escalationEnsure adherence to customer &amp; SLA commitmentsMonitor ticket response times and take appropriate actions to ensure team response time targets are metCollaborate with Account Managers and Business Development Consultants to build strong customer relationshipsCollaborate and share knowledge with other administrators on the support floorProvide Fanatical Experience to customers in all the above Person SpecificationKnowledgeBasic OS troubleshooting knowledge with OS specialism in either Windows or Linux Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commandsBasic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for LinuxBasic understanding of SSL &amp; DNSBasic understanding of Active Directory for Windows specializationPrefer basic understanding of patching - documents changes based on requests for changePrefer basic ability to apply change control proceduresPrefer familiarity with basic cross platform troubleshooting tasksPrefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStackRequires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activitiesUnderstands how the assigned duties relate to others in the team and how the team integrates with othersSkillsSelf-motivated with a strong desire to learn and improve both technical and ‘people’ skillsIntermediate verbal and written communication skills and the ability to communicates basic technical information with team membersStrives for performance improvements in oneself and peersLeads by example and motivates team membersOrganizational skills with the ability to provide quality at paceAbility to work at a team level as well as an individual levelAbility to interact confidently with more senior and/or skilled areas of the businessAble to communicate constructive feedback effectivelyAbility to adapt to changing business and technology requirementsAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Gurugram

Job Opportunity : Support Technician : WFH #LI

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

R-17700 Data Engineer I - VN

Role: Pre-Sales Cloud Solution Architect- Specialist -L3 (Openstack + Kubernetes/OpenShift/Tanzu)Our Pre-Sales Solution Architects provide commercial, technical, service and solution leadership. Using defined products and services with optional customisation, they partner with internal teams and external partners/ vendors to deliver solutions on time, specification, and budget. They are members of a pursuit team throughout the sales lifecycle providing resource and capability for the creation of solutions assisting in the objective for our customers technology and transformation initiatives. For larger and/or more complex opportunities, one or more Solutions Architects may work as part of a larger solutions/pursuit team with our Solution Leads, Solutions Directors and or Bid Management team and will be primarily responsible for delivering the technical and architecture components of the overall solution response. As role models for their discipline, Solutions Architects use their brand both internally and externally to inspire, encourage and develop the next generation of Solutions Architects. With coaching, mentoring, training and development, a pathway exists to become tomorrow’s Solution Lead or Team Lead. Attributes we look for-·       Awareness of sales methodologies and proposal management·       High degrees of technical acumen with accompanying certifications·       Collaborative team player·       Ability to train Junior SAs and members of the team·       Good communication skills (written and oral) to technical and non-technical stakeholders·       Ability to understand customer business problems instead of just focussing on IT problems and tie them together to deliver specific outcomes to the customer.·       Innovative and passionate about continuous self-improvement on upcoming technologies·       With coaching, mentoring, training and development, a pathway exists to become tomorrow’s Solution Lead or Team Lead.·       RFx, Proposals, Presentations·       Passion for problem solving and enthusiasm for positive customer outcomes. THE ROLE:·       This role is a specialist Pre-Sales role around Openstack/Kubernetes/OpenShift to support Rackspace customer’s in EMEA &amp; APAC region. This role is part of Rackspace Private Cloud Business unit.EDUCATION:·       Bachelor’s degree in engineering, Computer Science, Information Technology, or Business is preferred.·       Experience may substitute for the degree requirement at a rate of 3 years’ experience for 1 year of education. EXPERIENCE:·       10+ years of solutions engineering experience or experience working as a Pre-Sales solutions architect working with technologies such as Openstack, VMware, Kubernetes, OpenShift·       At least TWO industry certifications required: Linux+, RHCSA/RHCE, VMware, CCNA, VCP, OpenStack, OpenShift, Kubernetes are preferred.·       Experience with or working knowledge of VMware Tanzu and Kubernetes on VMware is a plus.·       Experience may substitute for the degree requirement at a rate of 3 years’ experience for 1 year of education.Must Have Technical Skillso   Experience working with OpenStack+ Kubernetes/OpenShift technology.o   Certification in Openstack plus Tanzu/OpenShift/Kuberneteso   Ability to lead customer workshops for requirements gathering solution mapping or proposal playback.o   Ability to Respond to technical RFP/RFIo   Owning a specific technology area and becoming the Subject Matter Expert (SME)o   Have experience with OpenStack and Kubernetes architecture and configuration best practices and guidelines. o   Ability to work with Product team to provide feedback from customers and try to improve the product. Nice to have Skills-o   Experience of working with Private Cloud platforms based on VMware.o   Experience of Tanzu architecture, configuration is a plus.o   Knowledge and experience around security in OpenStack and VMware platformo   Experience in Managed or Professional Services engagements is highly beneficial.o   Attend Trade Shows, User Group Meetings or Conferences, either physically or virtually and present the “Why Rackspace?” message.o   Hands-on with DevOps Tools such as Ansible, Chef, Jenkins, octopus, Git, Bamboo, JuJu, and others is a plus.o   IT Industry experience or exposure to technologies and applications such as Docker, Pivotal Cloud Foundry, OpenShift, configuration management, Kafka or kinesis, Zookeeper, WordPress, Magento, and Hybris is a plus.  Location: Bangalore (WFH) or Remote Work Travelling: Occasional (Anticipated 10-20% maximum) About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Bangalore

Pre-Sales Cloud Solution Architect- (Openstack + Kubernetes/OpenShift/Tanzu)- Remote

Job DescriptionExperience - 5+ yrs. of relevant exp. The Oracle Database Administrator is responsible for configuring, administering, and maintaining the Oracle databases in the AWS cloud environment.  Responsibilities include database upgrades, patching, security, troubleshooting and issue resolution, backup procedures, and performance tuning. In addition, application DBA’s will provide support and direction to developers and other support personnel as needed. Daily responsibilities include monitoring the production environment, providing acceptable system performance, and assuring data is protected and recoverable as required and assuring data is protected and recoverable as required.Key Responsibilities·       Formulate and monitor policies, procedures and standards relating to database management. ·       Provide design standards and guidance for projects and technical roadmaps. ·       Capacity Planning: Forecast future database growth based on usage trends and plan for hardware and storage requirements accordingly to ensure scalability and optimal performance. ·       Patch Management and Upgrades: Plan and execute SQL Server software upgrades, patches, and service packs. Stay up-to-date with the latest SQL Server releases and features.·       Troubleshooting and Issue Resolution: Investigate and resolve complex database-related issues, including data corruption, performance problems, and connectivity challenges.·       Automation and Scripting: Develop automation scripts and tools to streamline repetitive tasks, improve efficiency, and reduce the risk of human errors.·       Monitoring and Alerting: Set up monitoring and alerting systems to proactively identify and address potential database issues before they become critical.·       Compliance and Best Practices: Ensure that databases comply with industry standards and internal policies. Follow best practices for database management, security, and performance optimization.·       Mentoring and Training: Provide guidance and support to Level 1 and Level 2 DBAs, sharing knowledge and expertise to foster their professional growth.·       Performance Analysis and Reporting: Generate performance reports and analysis for stakeholders and management to provide insights into the database environment's health and performance.·       Documentation: Maintain up-to-date documentation of database configurations, procedures, and troubleshooting steps.·       Vendor and Third-Party Tool Management: Evaluate and manage third-party tools and solutions that assist in database management, monitoring, and performance tuning. Resolve locking conflicts/blocking and resource utilization. Build tools for customers and internal teams by creating scripts or using software to automate administration tasks and DBA processes. ·       Consult with customers on SQL Server including best practices and SQL Server Disaster Recovery setups. ·       Participate in sales implementations vendor calls to provide advanced knowledge in the purchase of software, hardware or services that can be used to improve the performance of the database server. Carry out disaster recovery planning and execution including, log shipping, mirroring, replication, and AlwaysOn. ·       Works with the product organization to assist in the roll out of new products. ·       Participate in 24X7 production support for SQL Server infrastructure Executes large sized, complex database projects. Ensures projects are properly documented.Knowledge ·       Good understanding of Oracle database concepts and structures on various in-house and cloud platforms.·       Oracle database skills and Unix operating system understanding is required.·       Good Knowledge of architecture and configuration of latest Oracle versions. ·       Good experience of patching, cloning, security, backup and recovery procedures, node addition, deletion, replication setup and DR-Drill activities. ·       Good understanding of Performance Tuning, Query Optimization, Client/Server Connectivity.·       Experience of implementing operational automation using Ansible playbooks or any other tools.·       Experience of Pluggable and container databases.·       Experience of writing shell scripts as well as knowledge in general system administration tasks.·       Experience of setting up Oracle high availability [RAC, Dataguard] environment using various tools.·       Experience of database administration, development, maintenance, and production support.·       Experience of managing Oracle databases on various cloud environments like AWS. ·       Experience of identifying performance problems and optimization of database performance.·       Experience on planning and Performing optimal Backup and Recovery solutions.·       Good knowledge of RAC, ASM, RMAN, Dataguard, Datapump and other Oracle utilities.·       Good understanding of SQL and PLSQL Procedures, Functions, triggers. ·       Good in providing guidance to the development team in optimizing SQL statements.·       Proficient in performing the recovery of the Oracle database files in various recovery scenarios.Desired ·       Experience working with Postgresql /MySQL·       Database Specialty Certifications in AWS id preferred.·       Experience working in AWS cloud environmentsAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Oracle Database Administrator II - IN

Job DescriptionShift : Should be ok to work in rotational shift Experince : 8+ yrs of relevant experienceRoles and responsibilities:Excellent knowledge and working experience in Oracle ERP application 12.1 and 12.2 Performed Application upgrade from 12.1 to 12.2 versionGood Experience in Database (upgrades, patching, trouble shooting) OCI certification preferredExcellent trouble shooting skill on ERP Application and Database issuesWorking knowledge/trouble shooting on ERP clones and patchingWorking knowledge on R12.2 online patching is requiredPerformance tuning of Database and Application programs added advantageHands on Experience in Weblogic administrationsWorked on Demantra, OBIEE, SOA will have added advantageWorking with OEM for monitoring, troubleshooting, and performance tuningSound knowledge on Backup and recovery process (RMAN) is mustWorking knowledge with larger team, also able to manage the team if requiredAble to communicate effectively with the customer and work internally with the teamProficient in Oracle Apps, RAC, ASM, Data Guard, Oracle Cluster ware, RMAN &amp; OEMProficiency in Unix shell <a href="http://script.should/" rel="noopener noreferrer nofollow ugc" target="_blank">script. </a>Should have sound communication skills.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Oracle Application Database Administrator (EBS)- III

As a Customer Data Engineer (CDE) with Rackspace DBaaS, you will have the opportunity to troubleshoot and resolve various customer issues related to MongoDB, Elasticsearch, Redis, and other databases. Working with the customers, you will learn their challenges, help triage, and implement solutions to their technical challenges. You will perform technical work that requires coordination, testing, and scheduling. Sometimes, immediate debugging and resolution are necessary to resolve an urgent request. All while ensuring data integrity and stability are the top priority for the customer. You will also interact daily with both colleagues and customers via support tickets and Microsoft Teams to answer general questions or requests. You will interact with members of our Support organization, Technical Customer Success Managers, and Site Reliability Engineers to meet the demands of our customers. Leveraging your expertise, you will provide guidance and recommendations internally and externally to meet the needs of our customers.  Responsibilities:    ·       Database installs, upgrades, patching, security, troubleshooting and issue resolution, backup procedures, and performance tuning.·       Support backup and recovery processes.·       Perform database health checks and maintenance.·       Work closely with the application team to understand planned changes, perform impact analysis, and provide feedback.·       Deploy automation to improve efficiency.·       Consult and troubleshoot different technologies and understand how they interact together (MongoDB, Elasticsearch, Redis, Hadoop, etc.)·       Regression testing for production deployments.·       Due to the 24x7 operations of the business, they must be able to work a flexible work schedule, which will include nights, weekends, holidays, emergency escalations, etc.  Required Skills: ·       Strong understanding of MongoDB database concepts and structures.·       Strong knowledge of MongoDB Sharded architecture.·       Technical knowledge of Linux.·       Strong scripting experience in Unix/Shell Scripting, Python, and JavaScript.·       Strong analytical and problem-solving skills.·       Strong troubleshooting skills and ability to resolve issues quickly and effectively.·       Ability to make appropriate decisions relative to data integrity and stability.·       Excellent communication and teamwork abilities.   Nice to Haves: ·       Proven experience implementing and supporting enterprise database systems.·       Strong understanding of the Linux operating system.·       Exposure toMongoDB , Redis and/or Elasticsearch is a plus. Experience: ·       Total experience should be 6 to 12 yrs ( hands-on database administration experience, preferably MongoDB.)Education: ·       Bachelor’s degree in software development, database programming, or computer engineering is preferred. (BTech, BCA, BSc, BE, etc.) ·       MongoDB hands on experience is must.·       Proven experience implementing and supporting enterprise database systems.·       Strong understanding of the Linux operating system.·       Exposure to Redis and/or Elasticsearch is a plus. About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Customer Data Engineer (MongoDB admin)- Remote WFH

Job Profile Summary :Performs complex analyses of business goals, objectives, and needs of the general business environment. Plans and designs business processes and makes recommendations and changes in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner. Careel Level Summary•Operates under low supervision. Critical Competencies Key Responsibilities •Prioritizes business and project requirements. Defines project purpose and cost/benefit analysis for various initiatives and projects. Enacts project planning and management to balance project resource, timeline, and scope. Provides thorough communication internally within the department and externally to the rest of the business. Provides functional expertise to one or more business areas. Defines and documents process flows. Facilitates testing and quality assurance. Facilitates end user training. Helps establish framework for business operations reports for various functional areas. Owns and manages all business operations reporting. Runs with business operations and analytics needs as pertaining to current projects and initiatives, ad hoc information requests, CORE requests, communication plans around projects and initiatives, new data center builds as needed, data center expansions, as needed, business case development for tools and resources. Oversees and owns document management initiatives. Knowledge •Advanced understanding of metrics and reporting. Advanced organization, decision-making, and written and verbal communication skills. Excellent attention to detail and problem-solving skills. Advanced skills with MS Office tools, including Work, Excel, and PowerPoint. Self-starter and ability to work both independently and in team environments. Skills Education •Bachelor’s degree in business, IT, or Engineering required Certifications Experience •4-5 years related experience Physical Demands •General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Business Operations Analyst III - IN

ION Group

Junior Security Specialist, Italy  (Cedacri)About us:Cedacri is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions. We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide. For the strengthening of the CISO unit, we are looking for brilliant professionals willing to build their career in Security.The ideal candidate will experience a dynamic, fast-paced and innovative environment and will collaborate with cross-functional teams to achieve technology and business objectives. Your role:Your duties and responsibilities •         Provide and maintain documentation of the processes made•         Schedule and execute periodic security controls within the assigned perimeters•         Follows the development of risk management and internal audit methodologies•         Support the process of drafting and updating policies, procedures, and company operating instructions•         Provide security advisory and opinion when involved in projects or tasks  Other dutiesWe might ask you to perform other tasks and duties as your role expands. Your skills, experience, and qualifications required •             Master’s degree in computer science/engineering, or an equivalent degree•             Good knowledge of IT security issues, management systems (ISO 27001 etc.) and data protection•             Strong motivation and passion for cybersecurity, with a focus on attack and defense techniques•             Knowledge of information security standards (ISO27001/2, NIST)•             Knowledge of main security framework (MITRE, Cloud CSA, etc…)•             Knowledge of security controls, their definition, implementation, and monitoring•             Knowledge of application security (with particular focus on API security controls)•             Knowledge of network security (focus on routers, firewall and VPNs) and system security (focus on hardening templates)•             Excellent knowledge of the English language•             Excellent knowledge of the Microsoft Office. What we offer:Permanent employment contract. Location: Milan (MI), Collecchio (PR), Rome (RM). Important notes: According to the Italian Law (<a href="http://l.68/99" rel="noopener noreferrer nofollow ugc" target="_blank">L.68/99</a>) please note that candidates from the disability list will be given priority.-

Italy

Junior Security Specialist, Italy  (Cedacri)

Job SummaryA Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to our hosted business email platform. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions. Key Responsibilities:· Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:· Email delivery troubleshooting· Spam/Security analysis and recommendations· Desktop Client/Mobile Device troubleshooting· Account and Billing related inquiries Qualifications:· Basic knowledge of e-mail protocols (POP3, IMAP, SMTP protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM.·  Exhibits a strong desire to learn technologies.·  Outgoing personality with great attitude.·  Highly organized, quick learner, and an ability to work in a team environment.·  Possess strong written and verbal communication skills.·  Required: University graduate·  Strong Customer service background and previous phone call experience.·  18 months minimum of relevant job experience - basic e-mail troubleshooting.·  Experience with help desk/ticketing systems·  Certifications in relevant work·  English advanced and fluent proficiencyAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Customer Service Technician II - R-17789

Relevant Experience required – 12-15 years in Oracle EBS HRMS – OTL, <a href="http://Payroll.Job" rel="noopener noreferrer nofollow ugc" target="_blank">Payroll.</a><a href="http://Payroll.Job" rel="noopener noreferrer nofollow ugc" target="_blank">Job</a> Location – Work from Home Gurugram, Hyderabad, Bangalore or <a href="http://Remote.Shift" rel="noopener noreferrer nofollow ugc" target="_blank">Remote.</a><a href="http://Remote.Shift" rel="noopener noreferrer nofollow ugc" target="_blank">Shift</a> Timings – Late Afternoon to Early Morning IST Shift – 3PM – 12AM or 4PM to 1AM <a href="http://IST.Responsible" rel="noopener noreferrer nofollow ugc" target="_blank">IST.</a> Responsible for working in Professional Services Consulting Projects – R12.2.+ Implementations, Upgrades.Should be able to handle the Implementation/Upgrade Projects in HRMS/OTL/Payroll on his own End-to-End from Requirements Gathering through UAT/Go <a href="http://Live.Creates" rel="noopener noreferrer nofollow ugc" target="_blank">Live.</a>Creates and monitors SRs with Oracle Support or Rimini Street.Work on assigned Consulting Projects (Setups, Documentation, Functional Testing) related to Oracle EBS Implementations/Upgrades.<a href="http://Upgrades.Mandatory" rel="noopener noreferrer nofollow ugc" target="_blank">Mandatory</a> Skills: Oracle EBS R12+ - Oracle HRMS, Oracle Time and Labor (OTL), Oracle Absence Management, Oracle Payroll (US Localization).Other Desirable Skills: Oracle Talent Management, Compensation Workbench, Recruitment and Leaning Management.Experience in Oracle Fusion Cloud HCM will be a plus. Should possess Very Good Written and Spoken English Communication Skills.Should be a Very Good Team Player.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Oracle HRMS – OTL, Absence Management and Payroll

Job Description Summary:HealthCare Compliance Expert.  Well-versed in the design, implementation, and audit compliance of HealthCare client cloud-based environments.  Must lead the gap assessments and remediation efforts ahead of multiple audits, including PCI v4, SOC 1, 2, &amp; 3, HITRUST v11, and eventually ISO 27001, 27017, &amp; 27018.  Also required to work closely with various auditors, system/control owners, and stakeholders throughout the organization to provide evidence which aligns to all compliance controls.  Job Description:•Acts as an advocate in development of overall information security program globally. Creates and performs global IT Risk and Compliance assessments. •For various compliance frameworks, performs gap assessments, coordinates remediation planning/execution, and works with auditors and system owners to ensure all audit requirements and controls are properly addressed and in place. •Assists in development and execution of information security, compliance, and risk best practices globally through audits, assessments, and policy-making.•Leads cross-functional team members in strategy development and implementation of risk framework and compliance solutions. Independently performs complex and often unique work assignments and problem resolution. Serves as the subject matter expert to ensure documents, projects, process, and product initiatives comply with regulatory and legal requirements and enterprise policy. •Develops training and communication of Information Security, IT Risk, and compliance. •Maintains expert knowledge of the competitive/regulatory landscape and company's key challenges.  Coordinates and responds to regulatory requirements and requests, and ensures the execution of examinations. •Conducts IT Risk and Information Security due diligence activities relative to vendors and third parties (TPRM). •Develops and recommends compliance solutions impacting the enterprise. Develops Risk Assessment process, charters, policies, methodologies, and reports. •Leads cross-functional workgroups, communication strategies, and planning meetings to develop solutions that meet the objectives of both the business and the IT Risk, Compliance, and Information Security team. •Oversees implementation of operational and non-operational risk management programs by providing guidance and assistance to business units with the identification, evaluation, understanding, management, and communication of risk. Provides data and analytics in support of the risk officer and risk committees. Directs analysis and root cause identification. •Conducts risk assessments and documents findings where the deviation from an information security or IT Risk policy or standard is desired. Ensures risk remediation plans meet key business objectives and partners with the business owners to follows through with corrective action steps. Develops appropriate data and analytics that deliver appropriate data to communicate risk at the executive level.•Provides subject matter expertise on areas of security, privacy and regulatory compliance to Sales, Marketing, Product Development, Legal and Policy teams. •Conducts detailed analysis of risk rating, risk appetite, and provides data driven summaries to business leaders. Documents and provides detailed analysis of findings where deviations exist through internal or external testing. •Assists policy personnel in technical conversations with policy makers, industry bodies and other third-parties to advance Rackspace’s message. •Provide feedback to product management in the development of trust-related features, and supports regional security and compliance accreditation projects. •Develops internal control testing and documented processes. •Updates internal control matrices where necessary to support annual changing environments. •Adapts and creates processes as applicable, including changes in processes or reporting metrics. •Executes as the conduit between internal control owners and external auditors, including kickoff meetings, interview requests, closing meetings, and evidence gathering. •Executes internal customer audits which include scheduling, presentation of the Rackspace compliance portfolio, and overseeing the successful visit in conjunction with Account Managers. •Responsible for adhering to company security policies and procedures as directed. •Assists in annual audits for multiple industry specific reports, including ISO 27001, ISO 9001, ISO 14001, ISO 18001, IRAP-AUS, Cyber Essentials+, NHS-DSP, SOC1, SOC2, SOC3, PCI, HIPAA, HITRUST, CyberGRX, SIG, NIST 800-53, NIST CSF. •Promotes Cybersecurity Awareness and Education and leads key functions.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Security Risk and Compliance Management Specialist IV - IN (R-17880)

Horangi

The Cybersecurity Consultant will work in Horangi’s Cyber Operations (Offensive) team, and works directly with Horangi’s customers to perform offensive security assessments. Members of the Cyber Operations (Offensive) team are generally familiar with most aspects of cyber security but specialize in penetration testing of web and mobile applications and red team operations. They work closely with the Sales and Engagement Delivery team to deliver value to our clients and helping to place Horangi at the top of the security food chain.<h3>Requirements :</h3><ul><ul><li>At least two years of experience in offensive security (e.g. penetration testing, red teaming).</li><li>OSCP, CREST CRT or equivalent penetration testing-specific certifications</li><li>Good competency in using scripting languages (Python, VBscript, Javascript, Powershell, etc.)</li><li>Passionate about cybersecurity, technically hands-on, driven, willing to learn and teach, and curious about the inner workings of technologies and exploiting their vulnerabilities</li><li>Excellent analytical, conceptualisation, and problem-solving skills</li></ul></ul><h3>It would be good if you have :</h3><ul><ul><li>At least two years of red teaming / adversary simulation experience, preferably for financial institutions</li><li>OffSec Certified Expert³(OSCE³), CREST Certified Simulated Attack Specialist (CCSAS) or equivalent offensive security related certifications</li><li>Experience using tools such as Nmap, Burp Suite, Cobalt Strike, Fortify, etc.</li><li>Public disclosure of vulnerabilities or relevant awards from bug bounty programmes.</li><li>Strong communication and interpersonal skills to collaborate with key stakeholders</li></ul></ul><h3>Why Horangi :</h3><ul><ul><li>We value technical competency (and development) in our consultants and the quality of work we deliver to our clients</li><li>There is an annual training budget allocated for each consultant to take up cybersecurity related courses/certifications</li><li>Opportunities to learn and perform a variety of security assessments beyond web and mobile penetration testing. We have done and continue to do adversary simulations, cloud security assessments, blockchain security and IoT testing. Opportunities to collaborate with defensive disciplines such as threat hunting are also available</li><li>We have an awesome delivery team that will help minimize distractions and allow you, our consultant, to focus your efforts on the assessment</li><li>Work with and learn from fellow similar-minded colleagues from countries such as United States, Korea, Romania and Indonesia</li></ul></ul>

Singapore

Cybersecurity Consultant

DAZN

An Incident Support engineer has three key areas of responsibility: manage continual flow of service issues and requests, maintain system availability, and manage the swift return to service of any incident affecting product availability.  Sports broadcasting is a rapidly growing requirement and need for clients across the world in many fields and thus an interest in sport and an analytical mind is needed to handle a fast paced and exciting product. The team must work together, completing tasks independently, but ensuring that product delivery of the business can continue. The role of incident support engineer is critical to keeping all the systems up to date and running to support the products of the business.  A career as an incident support engineer requires dedication to continuing education, as technology is constantly changing, and it is necessary to invest time and effort to stay current. . <h3>As our new Incident Support engineer, you’ll have the opportunity to:</h3><ul><ul><li>Work in a first line support team who act as the SPOC (single point of contact) for internal/external stakeholders who report incidents and requests related to our systems and services</li><li>Incident support engineer’s primary objective is to ensure that in the event of an incident, service is returned as quickly as possible by taking appropriate steps following established or available processes.</li><li>The key activities being to detect and identify incident, matching incident to known problems, quick resolution of incident, prioritizing incidents in terms of impact and urgency and correctly escalating incidents to ensure that timely resolution.  Monitor systems service health and follow procedure</li><li>As the single point of contact (SPOC), the team owns all incidents from initial detection, logging, escalation, to closure. </li><li>Procedures when issues arise and providing excellent communications by way of notifications and updates, both written and oral to the business and external parties.</li><li>Provide stats for the daily Service Desk report on call trends.</li><li>Publishing support documentation to assist staff with requests for information &amp; provide staff training if required.</li><li>Answer support queries from clients, account management and remote offices in accordance with company policies and procedures.   </li></ul></ul><h3>You’ll be set up for success if you have:</h3><ul><ul><li>A university or college qualification in computer services, information technology systems, or computer programming.     </li><li>Incident Management experience - Managing incidents including business expectations and communication.        </li><li>Sporting Knowledge.</li><li>Excellent English written and verbal communication skills and telephone manner. </li><li>Previous IT Service Desk experience around Windows, Mac, Linux, PowerShell, Azure, Skim provisioning, SSO, Active Directory, Office exchange is preferable.</li><li>Administration experience around corporate systems such as Jira, Confluence, GitHub, O365 is preferable. </li><li>Must be able to work in shifts which will include weekends, public holidays, and overnights.</li><li>Good fiber broadband connectivity (minimum 10MBPS speed) to enable working from home effectively. Usage of dongle or mobile hotspot not allowed.</li></ul></ul><h3>Even better if you have:</h3><ul><ul><li>Sports media and customer service background</li><li>If you enjoy working with technology, focused on details, and can work as a team member. </li><li>An ITIL qualification is preferable but not essential.      </li><li>Experience of a fast-moving support environment would be an advantage, ideally having developed a strong Broadcast/IT aptitude.</li></ul></ul><h3>SUMMARY</h3><ul><ul><li>Job Title: Incident Support Engineer – Service Desk</li><li>Reports To (title):  Incident Support Team Lead – Service Desk</li><li>Career Level: Player</li><li>Country and Location: India - Mangalore</li><li>Hours of Work: 9 Hours / 24*7 (Flexible to work in shifts &amp; Weekends)</li><li>Line Management Responsibility: No</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Mangalore

Incident Support Engineer

THE ROLE: As the Senior Technical Video Product Manager at DAZN, you will play a pivotal role in shaping and improving our video playback technology and have product management responsibility for Headend Services including encoding, multiplexing, packaging and other content processing services. You will lead the charge in developing and implementing cutting-edge streaming solutions collaborating with cross-functional teams,you'll define the product roadmap and ensure the delivery of a seamless video experience to our users. Senior Product Manager will be market facing, customer focussed and with a growth mindset. The role will also require an ability to dive deep into detailed requirements and specifications to ensure development, delivery, operations and other business functions are positioned to make products a success. The role is multi-faceted and critical giving an opportunity to influence the business and industry at a senior level.  AS OUR NEW (JOB TITLE) YOU’LL HAVE THE OPPORTUNITY TO: ·         Product Strategy: Develop and execute a strategy for next-generation video playback experiences for live and VOD sports content, based on customer needs, technical advancements, and market trends. ·         Requirements Definition: Define product goals, KPIs, and requirements in an agile environment, prioritizing customer and business stakeholder needs to deliver maximum value. ·         Cross-Functional Collaboration: Collaborate with Video Player Engineering, R&amp;D, video architecture, broadcast, and operations teams to develop and deliver a cohesive product roadmap. ·         Agile Development: Create epics, user stories, wireframes, and test cases to guide architecture, development, and QA efforts. Manage the product backlog and prioritize tasks effectively. ·         Performance Analysis: Analyse product performance, customer feedback, and market trends to identify areas for innovation and continuous improvement in video and audio playback. ·         Technical Expertise: Leverage your deep technical knowledge in streaming video playback, content encoding, latency, ad-tech integration principles and various streaming technologies to identify and debug issues across the E-2-E streaming supply chain. ·         Innovation and Optimisation: Drive innovation through A/B testing, user testing, and the implementation of new features that enhance user experiences on web, mobile, and living room platforms. ·         Collaborative &amp; Ability to Influence: Work closely with technical leadership to shape the roadmap for advanced video playback experiences. ·         Cross-Platform Alignment: Partner with other product managers to ensure alignment of user experiences, enabling the delivery of cross-platform features and capabilities.   YOU’LL HAVE:·         Proven experience as a product owner in cross-functional product development processes. ·         Proven track record in leading the design and development of head-end and front-end applications particularly for streaming video players, across web, mobile and living room platforms. ·         Experience in developing products with usage-based cost and pricing models and modelling business cases to drive investment ·         Familiarity with adaptive streaming protocols (e.g., HLS, DASH) and their integration into front end applications.  ·         Knowledge of compression, multiplexing technologies, and Headend equipment integration. ·         Broad technical experience in streaming video playback, content encoding, DRM and streaming technologies. ·         Hands-on experience with low-latency live streaming and on-demand delivery across multiple devices, incorporating network optimization principles and ad-tech integrations. ·         Strong command of agile development processes, A/B testing, and user testing. ·         Excellent product management, coordination, and analytical skills. ·         Ability to understand and communicate technical concepts effectively. ·         Strong relationship management and collaboration skills. At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Leeds

Senior Technical Video Product Manager

THE ROLE: As the Senior Streaming Product Manager at DAZN, you will play a pivotal role in shaping and improving our video playback technology and distribution. You will lead the charge in developing and implementing cutting-edge streaming solutions, player enhancements, and network optimizations. Collaborating with cross-functional teams, you'll define the product roadmap and ensure the delivery of a seamless video experience to our users.AS OUR NEW Senior Streaming Product Manager YOU’LL HAVE THE OPPORTUNITY TO: ·         Product Strategy: Develop and execute a strategy for next-generation video playback experiences for live and VOD sports content, based on customer needs, technical advancements, and market trends. ·         Requirements Definition: Define product goals, KPIs, and requirements in an agile environment, prioritizing customer and business stakeholder needs to deliver maximum value. This includes a deep understanding of network optimization strategies and content security. ·         Performance Analysis: Analyse product performance, customer feedback, and market trends to identify areas for innovation and continuous improvement in video and audio playback. ·         Cross-Functional Collaboration: Collaborate with Video Player Engineering, UAT, R&amp;D, video architecture, broadcast, and operations teams to develop and deliver a cohesive product roadmap, including video distribution technologies, DRM, CDN management, and ad-tech integrations. ·         Agile Development: Create epics, user stories, wireframes, and test cases to guide architecture, development, and QA efforts. Manage the product backlog and prioritize tasks effectively. ·         Technical Expertise: Leverage your deep technical knowledge in streaming video playback, content encoding, and various streaming and DRM technologies, including video streaming distribution technologies and ad-tech integrations, to identify and debug issues across the playback supply chain. ·         Innovation and Optimisation: Drive innovation through A/B testing, user testing, and the implementation of new features that enhance user experiences on web, mobile, and living room platforms. ·         Collaborative &amp; Ability to Influence: Work closely with technical leadership to shape the roadmap for advanced video playback experiences. ·         Cross-Platform Alignment: Partner with other product managers to ensure alignment of user experiences, enabling the delivery of cross-platform features and capabilities.   YOU’LL HAVE:·         Proven experience as a product owner in cross-functional product development processes. ·         Broad technical experience in streaming video playback, video player development, content encoding, and streaming technologies, with a strong focus on video streaming distribution technologies, CDN management, and ad-tech integrations. ·         Experience with low-latency live streaming and on-demand delivery across multiple devices, incorporating network optimization principles and ad-tech integrations. ·         Strong command of agile development processes, A/B testing, and user testing. ·         Knowledge of compression, multiplexing technologies, and Headend equipment integration. ·         Excellent product management, coordination, and analytical skills. ·         Ability to understand and communicate technical concepts effectively. ·         Strong relationship management and collaboration skills. ·         Strong analytical skills and the ability to troubleshoot technical issues. At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Senior Streaming Product Manager

Provides administrative support to the Customer Growth group ensuring fast and efficient response and resolution of common customer requests. Responsible for triage of inbound customer requests to the most appropriate team, responds directly to customer needs in set instances, and actions on frequent clerical tasks. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.<h3>Career Level Summary</h3><ul><ul><li>Requires advanced skills and expertise in a variety of work processes or activities.</li><li>Generates new and innovative solutions to complex problems.</li><li>May act as a lead, coordinating the work of others, but not a supervisor.</li><li>Works autonomously within established procedures and practices.</li><li>Anticipates patterns and links; looks beyond the immediate problem to the wider implications.</li></ul></ul><h3>Critical Competencies</h3><ul><ul><li>Active Listening: Listens attentively, clarifying messages and expectations and asking thoughtful questions to determine any unstated needs of the speaker. Responds to others’ non-verbal behavior and picks up on the true message, whether spoken or unspoken. Validates the intent of the message and offers appropriate constructive input.</li><li>Information Retrieval and Dissemination: Receives multiple information requests and anticipates information monitoring needs, disseminating appropriately to multiple recipients or a broader audience Uses advanced electronic information management tools (e.g., cloud-based storage and file sharing) and documents standard processes for retrieving and sharing information using those tools (e.g., how to send a link to information/files and track receipt) Understands and complies with protocols and processes and uses appropriate tools for filing, archiving or disposing of information after distributing it</li><li>Records Management: Utilizes current tools and databases to organize, track and store information and devises plans for creation of new tools as needed. Shares information with other team members to ensure they have up-to-date knowledge of records management procedures and policies. Ensures that all office records are accurately entered in the records in accordance with policies and procedures.</li><li>Time Management: Considers team members’ time commitments in creating schedules and project plans, carefully structuring the amount of time devoted to each task. Follows up and keeps others (i.e., senior leaders and team members) informed of progress on tasks and project responsibilities. Defines the objectives and resources required to successfully complete a project and manages the team to complete work within established timeframes.</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Other Incidental tasks related to the job, as necessary.</li><li>Responsible for administering NPS surveys.</li><li>Triages tickets and routes them to appropriate teams.</li><li>Manages mass ticket notifications, following up as necessary.</li><li>Processes requests for renew and prepay agreements.</li><li>Handles basic contract administration.</li><li>Responds to tickets regarding basic billing questions.</li><li>Manages custom billing, and associated reporting.</li><li>Supports Transition managers through coordination of small customer builds.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Requires advanced skills and expertise in a range of processes, procedures and systems.</li><li>Understands how related teams coordinate their efforts and resources to achieve objectives.</li></ul></ul><h3>Skills</h3><ul><ul><li>Strong organizational skills.</li><li>Creative approach to problem solving.</li><li>Ability to prioritize and manage multiple work streams.</li><li>Accurate adherence to process guidelines.</li><li>Strong written and verbal communication skills.</li><li>Basic excel skills required.</li></ul></ul><h3>Education</h3><ul><ul><li>Regional equivalent to High School Diploma.</li><li>Specialized education or knowledge related to the duties of the role preferred.</li></ul></ul><h3>Experience</h3><ul><ul><li>5 – 6 years of work experience in the role duties</li></ul></ul><h3>Disclaimer</h3><ul><ul><li>The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</li></ul></ul>Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  #LI-Remote #LI-CM1 •       The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. •       The anticipated starting pay range for Colorado is: 69,000 – 102,520•       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: 74,400 – 109,120•       The anticipated starting pay range for California, New York City and Washington is: 81,500 – 119,460•       Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.”About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Senior Customer Success Manager - East Region

Do you want to have an impact on a live-stream native app that is used by millions of users across multiple devices on a daily basis? Would you like to be a part of a cutting-edge, talented and friendly team?  Here at DAZN we’re laser-focused on becoming the #1 place for sports fans all over the world. Our engineering teams deliver this experience for the most popular consumer platforms on the market, including mobile devices (Android and iOS), living room devices (gaming consoles, TVs, STBs) and web. By joining us you will have a chance to work on a truly global product, with hundreds of thousands of users visiting us every day, expecting high quality solutions and frequent improvements to everyday experience.  Your Team  The Android team is made up of around 6 Android engineers and 3 SDETs. We introduce new features to our app, we also maintain and extend the existing functionalities so that they are stable, resilient and handy to our users. We put DAZN’s quality as one of our primary objectives. Anything we do is monitored and measured in terms of final user impact and experience.  This role is based in Katowice. We support a remote working model but if you’d like to work from the office – you are more than welcome.  <h3>As our new Android Engineer, you’ll have the opportunity to: </h3><ul><ul><li>Implement new features with unit and automated tests &amp; support existing features.</li><li>Take care of the health of the codebase.</li><li>Build a large app according to the Android-SDK standards (multiple Gradle modules).</li><li>Design and deliver tools used by other teams.</li><li>Cooperate with teams across the entire company to deliver critical improvements to the whole platform.</li></ul></ul><h3>You’ll have: </h3><ul><ul><li>Experience in implementing Android application in Kotlin.</li><li>Experience in RxJava or alternative multithreading libraries. </li><li>Experience with writing unit (JUnit) tests.</li><li>Stay up to date with the Android SDK changes and trends. </li><li>Ability to propose, own, drive and implement initiatives from ideation until delivery and monitoring.</li><li>Knowledge of monitoring, remote config and experimentation tools.</li></ul></ul><h3>Benefits will include:</h3><ul><ul><li>Access to DAZN streaming service</li><li>Annual performance-related bonus</li><li>Annual leave increasing by 3 days after 3 years</li><li>Private medical insurance (fully financed by DAZN)</li><li>Life assurance</li><li>Pension scheme (Pracowniczy Program Emerytalny)</li><li>MyBenefit platform (MultiSport and thousands of sports, culture or tourism benefits)</li><li>Financially rewarding ‘Refer a Friend’ scheme</li><li>Family-friendly community</li><li>Opportunity for flexible working</li><li>Employee Assistance Program (psychological, managerial, legal and financial counselling)</li><li>Free access for you and one other to our workplace mental health platform app (Unmind)</li><li>Learning and development resources</li><li>Access to our internal speaker series and events</li><li>High-end laptops (Macs or Windows)</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.  People who move fast and make success happen.  INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.  People who will take on challenges no matter what is in front of them.  SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Android Engineer

Job Summary: Rackspace is looking for a Security Risk and Compliance Management Specialist to join our team. This individual will be responsible for a HealthCare Compliance Expert.  Well-versed in the design, implementation, and audit compliance of HealthCare client cloud-based environments.  Must lead the gap assessments and remediation efforts ahead of multiple audits, including PCI v4, SOC 1, 2, &amp; 3, HITRUST v11, and eventually ISO 27001, 27017, &amp; 27018.  Also required to work closely with various auditors, system/control owners, and stakeholders throughout the organization to provide evidence which aligns to all compliance controls.  Work Location: Remote<h3>Key Responsibilities</h3><ul><ul><li>Acts as an advocate in development of overall information security program globally. Creates and performs global IT Risk and Compliance assessments. </li><li>For various compliance frameworks, performs gap assessments, coordinates remediation planning/execution, and works with auditors and system owners to ensure all audit requirements and controls are properly addressed and in place. </li><li>Assists in development and execution of information security, compliance, and risk best practices globally through audits, assessments, and policy-making.</li><li>Leads cross-functional team members in strategy development and implementation of risk framework and compliance solutions. Independently performs complex and often unique work assignments and problem resolution. Serves as the subject matter expert to ensure documents, projects, process, and product initiatives comply with regulatory and legal requirements and enterprise policy.</li><li>Develops training and communication of Information Security, IT Risk, and compliance.</li><li>Maintains expert knowledge of the competitive/regulatory landscape and company's key challenges.  Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations.</li><li>Conducts IT Risk and Information Security due diligence activities relative to vendors and third parties (TPRM).</li><li>Develops and recommends compliance solutions impacting the enterprise. Develops Risk Assessment process, charters, policies, methodologies, and reports.</li><li>Leads cross-functional workgroups, communication strategies, and planning meetings to develop solutions that meet the objectives of both the business and the IT Risk, Compliance, and Information Security team.</li><li>Oversees implementation of operational and non-operational risk management programs by providing guidance and assistance to business units with the identification, evaluation, understanding, management, and communication of risk. Provides data and analytics in support of the risk officer and risk committees. Directs analysis and root cause identification.</li><li>Conducts risk assessments and documents findings where the deviation from an information security or IT Risk policy or standard is desired. Ensures risk remediation plans meet key business objectives and partners with the business owners to follows through with corrective action steps. Develops appropriate data and analytics that deliver appropriate data to communicate risk at the executive level.</li><li>Provides subject matter expertise on areas of security, privacy and regulatory compliance to Sales, Marketing, Product Development, Legal and Policy teams.</li><li>Conducts detailed analysis of risk rating, risk appetite, and provides data driven summaries to business leaders. Documents and provides detailed analysis of findings where deviations exist through internal or external testing.</li><li>Assists policy personnel in technical conversations with policy makers, industry bodies and other third-parties to advance Rackspace’s message.</li><li>Provide feedback to product management in the development of trust-related features and supports regional security and compliance accreditation projects.</li><li>Develops internal control testing and documented processes.</li><li>Updates internal control matrices where necessary to support annual changing environments.</li><li>Adapts and creates processes as applicable, including changes in processes or reporting metrics.</li><li>Executes as the conduit between internal control owners and external auditors, including kickoff meetings, interview requests, closing meetings, and evidence gathering.</li><li>Executes internal customer audits which include scheduling, presentation of the Rackspace compliance portfolio, and overseeing the successful visit in conjunction with Account Managers.</li><li>Responsible for adhering to company security policies and procedures as directed.</li></ul></ul><h3>Qualifications </h3><ul><ul><li>Bachelor's degree in computer science, information systems, engineering, business administration or a related field is preferred. Experience may substitute for degree requirement at 1 year of experience for 1 year of education. Master's degree in computer science, information systems, engineering, business administration or a related field is preferred, but not required. </li><li>Must have at least one of the following active certifications: CISA, CISM, CISSP or CFE. Other related certifications such as ITIL, PMP, SANS/GSEC, CIPP, CRISC, CGEIT, CPA/CA are preferred, but not required.</li><li>5+ years of experience. Experience in leadership in information security policy, standards, compliance, technology and programs a plus.</li><li>Demonstrated full understanding of specialized Compliance and Risk Management area. </li><li>Demonstrated competence in leadership and navigating a large, matrixed organization. </li><li>Demonstrated ability to think strategically and to proactively manage implementation of GRC team initiatives.</li><li> Exhibit willingness to be flexible and adaptive and demonstrate a desire to operate in a dynamic and high-growth environment. </li><li>Satisfactory written and oral communication and presentation skills. </li><li>Strong management and leadership skills. </li><li>Satisfactory interpersonal skills, ability to work with many levels of management. </li><li>Satisfactory analytical skills for problem identifying and solving.</li><li> Must be self-motivated and goal oriented.</li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. - Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.#LI-JR1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Security Risk and Compliance Management Specialist IV

Deep in 1 specific area (Power BI, ETL design, Visualization, Synapse SQL, Cloudera,Azure, Snowflake etc) or 1/more customers Owner of the project (or module in case of large projects) for internal stakeholders(PMO, Principal etc) Understands and communicates scope Define and document approach and design (code / testing / migration) Explain scope / approach / design to customer / internal team as needed Define Project detailed tasks Define templates / artifacts to be created for tasks (test results, test plan, design doc,requirements doc etc) Define task duration and dependencies Assign tasks to rest of the team members and monitor progress Monitor quality - Review code and unit testing results Assists team members on tasks as needed. Everything that staff doesREQUIREMENTSDemonstrate knowledge and real-world experience on Big data technologies. Asuccessful history of manipulating, processing and extracting value from largedisconnected datasets.Advanced working SQL knowledge and experience working with relational databases,query authoring (SQL) as well as working familiarity with a variety of databases.Strong analytic skills related to working with unstructured datasets.Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.&gt; 5 years of experience in a Data Engineer role. They should also have experience usingthe following software/tools:Experience with big data tools: Hadoop, Spark, Kafka, etc.Experience with relational SQL databases such as Oracle, SQL Server, MySQL orPostgres.Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow,etc.Experience with stream-processing systems: Storm, Spark-Streaming, etc.Experience with object-oriented/object function scripting languages: Python, Java, C++,Scala, etc.For senior data engineers also should have demonstrable experience inProject management and organizational skillsExperience supporting and working with cross-functional teams in a dynamicenvironment.Good Academic track record preferredSome experience on visualization tools such as PowerBI/Tableau or other BI tools will bebeneficial.QUALIFICATIONS/SALARYDegree in Computer Science, Statistics, Informatics, Information Systems or anotherquantitative fieldCommunicate by English well.5+ years of relevant experience.Negotiable salary.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Vietnam

Cloud Data Engineer Lead

Job Summary:  As a Rackspace Senior Cloud Business Consultant, you’ll work with a team of Fanatical cloud experts and consult with our customers on cloud architecture, big data analytics, finance, and business strategy. You’ll be advising the world’s largest AWS, GCP, Azure, and other Cloud users on topics ranging from cloud architecture to organizational governance to cloud economics, driving efficient cloud adoption and usage for our clients.Work Location: Remote<h3>Key Responsibilities:</h3><ul><ul><li>Enable cloud users to align their cloud technology adoption with their business strategies. </li><li>Analyze complex, multi-cloud cost and performance datasets -- as well as organizational behavior and strategies to derive insights, recommend cloud adoption and management strategies, and optimize cloud use across whole organizations. </li><li>Adhere to company security policies and procedures and any other relevant policies and standards as directed.</li><li>Manage and deliver fast-paced, high-impact engagements with enterprise companies.</li><li>Build relationships with client-side and internal stakeholders to drive successful engagements.</li><li>Deliver recommendations on topics ranging from architectural optimization to organizational management.</li><li>Serve as a multi-cloud subject-matter expert, helping clients plan and execute efficient adoption and integration of cloud technologies and platforms.</li><li>Enable clients to understand and use their cloud data across technical and non-technical business units.</li><li>Derive insights and recommendations based on big data.</li><li>Assess client needs and provide elegant solutions and recommendations.</li></ul></ul><h3>Qualifications:</h3><ul><ul><li>8+ years of experience, preferably in FinOps/Cloud/IT/Management consulting or similar roles.</li><li>BS in Computer Science, Economics, Finance, or equivalent experience.   </li><li>Cloud certifications (e.g., AWS Cloud Practitioner or Solutions Architect) preferred.</li><li>Subject matter expertise in cloud platforms and services including AWS, Azure, and GCP.</li><li>Significant customer-facing experience and success managing senior and executive stakeholders.</li><li>Proven experience working with big data, including tools or languages like MySQL, R, Tableau, etc.</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $75,800 - $111,210•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $80,700 – $118,360•The anticipated starting pay range for California, New York City and Washington is: $88,400 - $129,580 Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here. #LI-MF1 #LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Cloud Business Consultant - US

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