Rackspace

The Information Security Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.  JOB REQUIREMENTS: Key Accountabilities ·        Provide exceptional customer support via the phone, email and ticketing system·        Own level-appropriate customer requests and issues, seeing them through to resolution·        Escalate support requests to next-level engineers and other support teams according to escalation procedures·        Schedule and coordinate level-appropriate maintenances·        Communicate with Account Managers and Business Development Consultants to build strong customer relationships·        Collaborate and share knowledge with other Engineers ·        Review and adhere to defined policy and process standards Key Performance Indicators  ·        Documentation creation and contribution·        Ticket Contribution and Phone Availability: Working as a team to serve our customers, helping the overall team hit their targets while maintaining individual targets. ·        Customer rating on work done via tickets·        Exceptional ticketing standards·        High level of first pass yield maintenances  PERSON SPECIFICATION:  Level-appropriate knowledge of and/or professional experience with:            The Information Security Engineer has an intermediate knowledge of:·        Security concepts, principals and technologies·        Configuration and support of Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) (Alert Logic, Firepower)·        Efficiently handle and respond to customer IDS alert tickets·        Execute vulnerability scans, review results, and provide guidance with internal teams on how to remediate (Alert Logic, Rapid7)·        Configuration, investigation, and analysis of Web Application Firewall (WAF) blocked events (Imperva WAF, Incapsula)·        Knowledge of common web security vulnerabilities and recommended remediation·        Configuration and support of Log Management tools (Alert Logic)·        Configuration and support of Two-Factor Authentication tools (Duo Security, RSA)·        Configuration and support of Anti-Virus tools (ESET, Sophos)·        Configuration and support of File Integrity Monitoring tools (FIM)·        Configuration and support of Database Encryption and Key Management tools (Vormetric)·        Minor configuration of Firewalls appliances (Cisco ASA/ASA-X/Firepower, Juniper SRX)·        Minor configuration of Load Balancers appliances (F5 LTM, Citrix Netscaler)·        Knowledge of IPSEC and SSL VPN technologies·        Troubleshoot network connectivity using industry standard packet capture tools·        Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers·        Networking concepts and devices (All OSI Layers)·        Windows and Linux operating system administration·        Understanding of public cloud security architectures, best practices, and services·        Provide guidance on different deployment strategies ·        Maintain up-to-date vendor related roadmaps and scheduled releases·        Execute device firmware upgrades across various platforms based on security requirements / feature updates The ideal candidate possesses:·        A minimum of two years’ experience in a related field·        A computer-related degree and/or relevant network, security, or system administration certifications·        Excellent written and verbal communication skills (fluency in multiple languages is a plus)·        Must be able to work weekends, after hour shifts and/or holidays when required as the business needsAny combination of the following technical certifications is preferred:·        CCNA (R&amp;S, Security, or CyberOps) certifications ·        Any SANS GIAC certifications·        RHCE or equivalent for Linux administration ·        MCSA or equivalent for Windows administrationAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

R-14115 Information Security Engineer II

Acronis

Acronis is dedicated not just to cyber protection but to the general protection of its potential and current employees, interviews are being held virtually during the current global COVID-19 situation.
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Technical Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
At Acronis, we are currently looking for a support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
WHAT YOU'LL DO
<ul>
<li>Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments.</li>
<li>Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment.</li>
<li>Stay abreast of the latest changes, trends and technological advancements in the industry (Security,Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively.</li>
<li>Interact with various departments to analyze and resolve problems;</li>
<li>Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent English (both oral and written, Upper Intermediate as minimum)</li>
<li>Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
<li>Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)</li>
<li>Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user)</li>
<li>Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
<li>Experience working in applications support / security support, MSP, MSSP is a plus.</li>
<li>Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies. Acronis products are available through 50,000 partners and service providers in over 150 countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $250 million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-WC1

Manila

Technical Support Engineer (Cyber Protect Expert)

Acronis is dedicated not just to cyber protection but to the general protection of its potential and current employees, interviews are being held virtually during the current global COVID-19 situation.
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cyber Protect Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are seeking an Cyber Protect Support Engineer to deliver excellence in both technical expertise and customer service. You will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible. Our Support Engineers are responsible for software troubleshooting as well as cybersecurity, providing service related to data protection, threat prevention and forensics. Acronis’ product lineup offers a full set of cyber-protection, aimed to protect all data, applications and systems. The unique integration of backup, disaster recovery, cybersecurity, and endpoint management in one solution, available both in Cloud and on customer’s premises. We are looking for an experienced Cyber Protect Support Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Cyber Protect Support Engineer will serve as the last line of support for our partners and customers and will focus on troubleshooting the more complex issues escalated by other support teams. This position offers an opportunity to become an expert engineer in troubleshooting Acronis‘ world-class software solutions and gain strong Cybersecurity expertise.
WHAT YOU'LL DO
<ul>
<li>Manage a wide scope of solutions, which includes troubleshooting end-point components, security features, environment-related problems, management components both in Acronis Cloud and on customers’ premises.</li>
<li>Troubleshoot and resolve various technical incidents for Acronis‘ corporate customers and partners across various software, networking, and hardware environments.</li>
<li>Build and maintain strong relationships with customers and partners.</li>
<li>Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.</li>
<li>Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.</li>
<li>Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products.</li>
<li>Maintain deep knowledge of Acronis‘ operations and products to support customer requests in the best possible way.</li>
<li>Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>2+ years of experience in an L2-L3 technical support or system administrator role.</li>
<li>Technical skills must include:
<ul>
<li>Windows Server- gather and analyze various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer.</li>
<li>Linux/UNIX– basic Linux knowledge and ability to use shell commands.</li>
<li>Networking– Packet, performance, routing, connectivity analysis and troubleshooting skills.</li>
<li>Virtualization expertise- deploying and managing at least one of various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo.</li>
</ul>
</li>
<li>Good communication skills and customer service focus.</li>
<li>Fluent English (both written and verbal) is mandatory. Additional languages are a plus.</li>
<li>Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.</li>
</ul>
DESIRED
<ul>
<li>Linux/UNIX- application and configuration management, CLI power user</li>
<li>Coud/AWS/Azure – Experience working with Cloud solutions or in Cloud software Support Team</li>
<li>Business applications- MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp</li>
<li>Security expertise – Knowledge of Cyber Security threats assessment and mitigation (black-box/grey-box/white-box testing, patch management, malware detection</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies. Acronis products are available through 50,000 partners and service providers in over 150 countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $250 million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion.
WE OFFER 
<ul>
<li>Attractive remuneration</li>
<li>Public Transport Support</li>
<li>Multisport card</li>
<li>Additional Health &amp; Dental insurance</li>
<li>Annual paid leave of 25 working days</li>
<li>Free fresh fruits in the office</li>
<li>Free drinks (Coffee/Tea/Water)</li>
<li>Free parking slot</li>
<li>Tickets for conferences and seminars</li>
<li>Challenging atmosphere and interesting projects</li>
<li>Future career development in a multinational company</li>
<li>Offsite events and parties</li>
</ul>
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-CW1

Sofia

Cyber Protect Expert Engineer with French

Acronis is dedicated not just to cyber protection but to the general protection of its potential and current employees, interviews are being held virtually during the current global COVID-19 situation.
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cyber Protect Expert Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are seeking a Cyber Protect Expert Engineer to fill the position that offers an opportunity to become an expert engineer in troubleshooting Acronis‘ world-class software solutions and gain strong Cybersecurity expertise. We expect all of our Expert Support Engineer‘s to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible. Our Support Engineers are responsible for software troubleshooting as well as cybersecurity, providing service related to data protection, threat prevention and forensics. Acronis’ product lineup offers a full set of cyber-protection, aimed to protect all data, applications and systems. The unique integration of backup, disaster recovery, cybersecurity, and endpoint management in one solution, available both in Cloud and on customer’s premises. We are looking for an experienced Cyber Protect Expert Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Cyber Protection Engineer will serve as the last line of support for our partners and customers and will focus on troubleshooting the more complex issues escalated by other support teams. 
WHAT YOU'LL DO
<ul>
<li>Manage a wide scope of solutions, which includes troubleshooting end-point components, security features, environment-related problems, management components both in Acronis Cloud and on customers’ premises.</li>
<li>Troubleshoot and resolve various technical incidents for Acronis‘ corporate customers and partners across various software, networking, and hardware environments.</li>
<li>Build and maintain strong relationships with customers and partners.</li>
<li>Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.</li>
<li>Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.</li>
<li>Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products.</li>
<li>Maintain deep knowledge of Acronis‘ operations and products to support customer requests in the best possible way.</li>
<li>Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>2+ years of experience in an L2-L3 technical support or system administrator role.</li>
<li>Technical skills must include:</li>
<ul>
<li>Windows Server- gather and analyze various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer.</li>
<li>Linux/UNIX– basic Linux knowledge and ability to use shell commands.</li>
<li>Networking– Packet, performance, routing, connectivity analysis and troubleshooting skills.</li>
<li>Virtualization expertise- deploying and managing at least one of various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo.</li>
</ul>
<li>Good communication skills and customer service focus.</li>
<li>Fluent English (both written and verbal) is mandatory. Additional languages are a plus.</li>
<li>Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.</li>
</ul>
DESIRED
<ul>
<li>Linux/UNIX- application and configuration management, CLI power user</li>
<li>Coud/AWS/Azure – Experience working with Cloud solutions or in Cloud software Support Team</li>
<li>Business applications- MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp</li>
<li>Security expertise – Knowledge of Cyber Security threats assessment and mitigation (black-box/grey-box/white-box testing, patch management, malware detection</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies. Acronis products are available through 50,000 partners and service providers in over 150 countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $250 million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

Emea

Cyber Protect Expert Engineer with German

Evolve Security

What will you be doing? Evolve Security is looking for a Pen Tester to join our growing team. This position will assist with and lead the overall successful delivery of various application and network vulnerability assessments, continuous internal / external penetration assessments and other types of security strategy and architecture reviews. Responsibilities include: <ul> <li>Providing cybersecurity guidance and strategy to Evolve Security clients</li> <li>Performing technical penetration testing, cloud security assessments, and application security assessment projects as lead and/or supporting engineer </li> <li>Assisting with building internal Evolve Security processes, procedures, templates and methodologies</li> <li>Assisting with development of technology that supports the delivery of cyber security services </li> <li>Other duties as assigned to help support the growth and expansion of enterprise and academy initiatives</li> </ul>RequirementsAre you the right fit? <ul> <li>Passionate about cybersecurity with a curiosity to learn</li> <li>3-5 years of experience in an information security consulting role, preferably in a penetration testing, audit, assessment, or compliance role </li> <li>Hands-on security technology experience with firewalls, IDS/IPS, endpoint security, and related experience. </li> <li>Strong networking skills with in-depth knowledge of network protocols, routing, and architecture </li> <li>Strong systems administration skills, specifically with Windows and Linux systems, Active Directory </li> <li>Experience with virtualization technologies (VMWare, Citrix, Hyper-V) </li> <li>Deep understanding of information security and risk management concepts </li> <li>Knowledge of multiple operating systems and associated command-line administration tools (Bash / PowerShell)</li> <li>Knowledge of the application stack including, web, mobile and API</li> <li>Understanding of SQL and multiple database platforms (MSSQL, MySQL, Oracle, etc.)</li> <li>Fundamental knowledge and understanding of networking technologies (IP, TCP, UDP, etc.)</li> <li>Scripting experience in one or more of: Python, Bash, and Go</li> <li>ESCP, Security+, OSCP certifications </li> <li>A desire to tinker and understand how things work</li> <li>Ability to interface with clients, utilizing consulting and negotiating skills</li> <li>Strongly self-motivated and able to work independently towards team objectives</li> <li>Strong communication skills (oral and written) and ability to work as part of a team</li> </ul>BenefitsWhy join us? <ul> <li>Progressive startup culture in a high growth organization, with minimal bureaucracy</li> <li>Engage in a fast-paced and challenging environment with opportunity to grow your talents </li> <li>22 Company Holidays + Flexible Paid Time Off </li> <li>Healthcare Benefits with employer contribution</li> <li>401(k) Match </li> <li>Parental Leave </li> <li>Annual vacation bonus</li> <li>Annual Learning and Development Program</li> <li>Flexible work remote schedule</li> </ul> Who is Evolve Security? With leadership in the information security industry for over 15 years, Evolve Security is a technical cybersecurity services firm headquartered in Chicago, IL. We are dedicated to improving our client’s security posture by providing Continuous Penetration Testing, Application Security, and Enterprise Training services. In addition to our professional cybersecurity service offerings, Evolve Security offers a cybersecurity bootcamp, “Evolve Security Academy”, currently ranked the #1 cybersecurity bootcamp in the world. The 16-week Cybersecurity Bootcamp in Chicago provides immersive training, giving students the concrete and practical skills, they will actually need on the job. Students gain real work experience through live security assessment work that they perform on not-for-profit companies. We are passionate about directly improving our customers’ security posture, and we proudly train others to help meet the need for qualified cybersecurity talent.

Chicago

Internal and External Penetration Tester

Apply to Citrix Cyber Security Jobs in companies remotely and near you. New Citrix Cyber Security Jobs added daily.

Job Position and Company	Location	Tags	Posted
R-14115 Information Security Engineer II at Rackspace	Remote Full Time Windows Citrix Cloud
Technical Support Engineer (Cyber Protect Expert) at Acronis	Citrix Cloud DNS Hyper V Linux
Cyber Protect Expert Engineer with French at Acronis	AWS Azure Citrix Cloud Forensics
Cyber Protect Expert Engineer with German at Acronis	AWS Azure Citrix Cloud Forensics
Internal and External Penetration Tester at Evolve Security	Active Directory Application Security BASH Citrix Cloud

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