VMware Engineer - NSX-T

The VMware Engineer is a key element within the Rackspace support infrastructure and is expected to providea high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. 

Responsibilities

• Support and Deployment: 
• Supporting VMware virtualization solutions based on business requirements. 
• Deploying, configuring, and maintaining VMware Cloud Platform and vSphere infrastructure. 
• Develop SDN networks in NSX-T with integration into physical Cisco ACI networks. 
Performance Monitoring and Optimization: 
• Monitoring system performance and optimizing configurations for maximum efficiency. 
• Troubleshooting and resolving performance issues in the virtual environment
Security and Compliance:
• Implementing security best practices and ensuring compliance with relevant standards.
• Managing access controls, permissions, and security configurations within VMware environments
Backup and Recovery: 
• Implementing and managing backup and recovery solutions for virtualized environments. 
• Creating and maintaining disaster recovery plans for VMware infrastructure
Documentation and Reporting: 
• Creating technical documentation, including system configurations, procedures, and troubleshooting guides. 
• Generating regular reports on system performance, capacity, and utilization
Collaboration and Support: 
• Collaborating with other IT teams to integrate VMware solutions with existing systems. 
• Providing technical support and assistance to resolve issues related to VMware infrastructure

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). 
• Proven experience working with VMware technologies, including vSphere, vCenter, ESXi, vSAN, VMware Cloud Director,VMware Cloud Director Availability, Aria Operations, Aria operations for Logs and Aria operations for Networks. 
• Strong understanding of virtualization concepts, architecture, and best practices. 
• Experience with scripting languages (e.g., PowerShell, Python) for automation and management tasks 
• Proven experience working with VMware technologies, including vSphere, vCenter, ESXi, vSAN, NSX-T, NSX-ALB and Aria operations for Networks. 
• Strong understanding of networking concepts, protocols, and technologies (TCP/IP, VLANs, routing, switching, etc.). 
• Experience with network security practices, firewalls, and access control lists (ACLs) within VMware environments. 
• Familiarity with network virtualization and software-defined networking (SDN) concepts. 
• Knowledge of storage, and server technologies related to virtualization. 
• Excellent troubleshooting and problem-solving skills. 
• Certifications such as VMware Certified Professional (VCP-DCV),VMware Specialist - Cloud Provider or VMware Certified Advanced Professional (VCAP) are often preferred. 
• Onsite in Riyadh, KSA

Additional Skills (desirable)

• Experience with cloud platforms and hybrid cloud environments. 
• Knowledge of containerization technologies like Docker and Kubernetes. 
• Familiarity with software-defined networking (SDN) and software-defined storage (SDS). 
• #LI-JB2

#LI-JB2About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.