Ready to make an impact? Arctic Wolf is looking for a Triage Shift Lead, Security Operations to join our pack, based in Germany
Arctic Wolf, fresh off its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.
About the Role:
The Triage Shift Lead, Security Operations is responsible for all day-to-day team operations of the SOC (Security Operations Center) Triage Security Engineers and Analysts. The team delivers 24x7x365 detection, response, and customer engagement for our portfolio of services. The Triage Shift Lead will own resolving tactical issues, customer escalations, ensure accuracy of shift handovers, and see to it that the shift is operating at the desired throughput and execution excellence. The Shift Lead will be responsible for the day-to-day operational SLO metrics attainment, prioritization of shift work, and acting as the escalation point for all Security Analysts and Engineers. This team member is a technical individual with a desire to lead a highly cohesive team and can act as a stand-in for all levels of triage. The successful candidate is extremely well organized and has excellent communication skills. This team member is the first point of escalation for all shift team members and possesses the ability to effectively drive the assigned team to meet shift goals.
The Triage Shift Lead will be part of a shift rotation of days, nights, and weekends, and will manage the tactical elements of both outbound and inbound triage and handovers. This team member will have clean and crisp handovers to incoming shifts, and all customer escalations are handled proactively, promptly, and with the required level of urgency. This candidate will ensure that processes are adhered to and will help evolve the day-to-day aspects of the nuances of shift handovers.
This role reports to the Director of Security Operations and will provide effective feedback and suggestions on ways to improve. The ability to influence all different shift team members is a skill that this candidate possesses.
This role is a shift-based role that will average out to 40 hours / week comprised of various nights, weekends, and day shifts as part of a regular rotation.
Required Skills and Experience:
And you may have these additional skills and experience:
Each successful candidate will be required to pass a criminal background check and employment verification as a condition of employment.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodation by email: email@example.com.