Support Engineer - VMR, Vulnerability Management and Remediation

Amazon Vulnerability Management and Remediation (VMR) is looking for a Support Engineer to join our Vulnerability Management Response Team. VMR is responsible for the discovery, assessment, triage, and remediation of vulnerabilities across Amazon. We are data-driven, set big goals, and are always challenging ourselves and each other to identify better solutions and take on new challenges. Our team offers the unique opportunity to work with leading industry security experts and engage across Amazon teams and leadership.As a Support Engineer in VMR Response, you will play a hands-on role in the proactive identification and remediation of security issues at Amazon. You will be part of a global-scale vulnerability response service supporting a diverse technical ecosystem. Your teammates are an international group of security engineers, software developers, and technical program managers dedicated to continuously raising the security bar.Key job responsibilitiesYou create escalation and exception autonomously also participate in an on call activities.You process engineer to ensure a delightful customer experience, increasing efficiency and effectiveness of the post-launch team.You consider the larger picture (e.g., efficiency, availability, operability, scalability, business goals, customer experience, etc.) You balance the needs of customer requirements with our ability to deliver on those requirements.You see patterns and make connections to improve project/process efficiency. You know what solutions exist elsewhere and how they can be connected.You discover solutions. You can convey detailed technical knowledge (verbally, in writing, and via diagram) to engineering and program management team(s) (Q. Why did we build X? What customer needs does it provide?).You’re a subject matter expert in vulnerability solutions management and have the ability to demonstrate depth of understanding of industry.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USA

Basic Qualifications

- 1+ years of software development, or 1+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems

Preferred Qualifications

- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,800/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.