Service Now Engineer - Remote

Job Title: Service Now Engineer IV

Location: 2800 Powder Mill Rd Adelphi, Maryland 20783 (Remote)

Clearance Level: Active DoD - Secret

SUMMARYThe ServiceNow Engineer will be tasked with being the technical subject matter expert and platform owner for ARL’s Service Now implementation. They will lead in developing and architecting the platform alongside the business owners within ARL and will be responsible for programmatically building customizations to and integrations with ServiceNow to suit business needs. They will work closely with others who will assist in the daily ServiceNow administration and upkeep.

JOB DUTIES AND RESPONSIBILITIES

• ServiceNow Platform administration, configuration and development including:
• Business Rules, Workflows, UI, Client Scripts, Security, Web Services Integration.
• Experience working with ServiceNow CMDB implementation.
• IT Service Management and ITIL principles and practices.
• UI and UX design and usability principles.
• Requirements elicitation.
• Training material development and dissemination to employees.
• KPI, Report, Dashboard and Web Page development and implementation.
• Workflow and forms development.

QUALIFICATIONS

Education, Background, and Years of Experience

• 5-10 years of experience with ServiceNow implementation.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills:

• In depth CMDB, Discovery and ITSM Knowledge.

WORKING CONDITIONS

Environmental Conditions:

• Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
• Hybrid, 1-2 Days a week on-site required.

Strength Demands

• Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

• Stand or Sit; Use Hands / Fingers to Handle or Feel; See

Closing Statement: 

XOR Security an Agile Defense Company  offers a very competitive benefits package including health insurance coverage from the first day of employment, 401k with a vested company match, vacation and supplemental insurance benefits. 

XOR Security an Agile Defense Company  is an Equal Opportunity Employer (EOE). M/F/D/V. 

Citizenship Clearance Requirement Applicants selected may be subject to a government security investigation and must meet eligibility requirements - US CITIZENSHIP and SECRET CLEARANCE REQUIRED.