Service Coordinator

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.The Service Coordinator is responsible for utilizing strong customer service abilities to assess client needs as well as coordination skills in coordinating all activities related to implementing DS orders in assigned territory.   

Main Responsibilities:

• Receive sales order form from Sales Representative and place order in E-Automate.
• Create record in DS Delivery List on SharePoint and keep up to date.
• Make initial contact with client to ensure client is aware order is in process.
• Create an accurate Statement of Work (SOW) detailing all aspects of installation and training accurately.
• Coordinate all activities related to order and ensure prompt delivery and installation of product on order.
• Ensure implementation of order based on set implementation goals for territory.
• Communicate with the Sales Representative promptly if the flexible delivery date may be unattainable.
• Work with Managed Print Services (MPS) Coordinator to ensure proper resources are allocated for MPS projects.
• Manage and maintain all calendars related to the DS Installation team striving for equal workload among all DS Installation team members.
• Perform dispatch role in E-automate for entire DS Installation team.
• Perform 30-day appointment phone contact for all installation & training activities.
• Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry.
• Attend required company and departmental 

Required Skills:

• Background in Information Technology with a good basic understanding of networks.
• Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.
• Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• Cost Conscious - Conserve organizational resources.
• Treat people with respect and work with integrity and ethically.
• Follow policies and procedures; Complete administrative tasks Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.

Qualifications:

• Associate’s degree and two years of relevant experience; or equivalent combination of education and experience.
• Experience in networking and printing with Macintosh computers.

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    To apply (and to learn more about what makes us great), visit: www.marconet.com/careers EEO/AA