Real Life Threat Analyst (Moderator)

Keywords’ Real Life Escalation team is all about safety and care. Currently, we are looking for agents that will make sure gamers, communities and the gaming companies you admire the most are protected from unwanted or not suitable content like harassment, sexual connotations, unnecessary violence, or racism.

Your job saves lives. We all know what a toxic environment looks like online. Your role will help prevent toxic content from reaching others, protecting them from being harassed, bullied, or encouraged to hurt themselves.

While only 2-6% of the content we moderate is unwanted content, you might be exposed to it. Keywords Studios is working every day to make sure exposure to unwanted content is as limited as possible, the same way we make sure we have many different tools available for you in case you need support to work through it.

Some of the skills we are looking for:

• You can work under pressure and tight timelines keeping in mind prioritization of tasks.
• You are a multi-tasker, and you love it. Gaming moves at a quick pace, sometimes withmany tasks at the time that keep you on your toes, but you thrive on it, love that days are never the same.
• You are high energy, playful, and like to have fun. “We are in gaming because we like to play.”
• You are a great communicator (written or verbally). You are able to share with your team or lead your ideas, challenges, and successes, with the goal of making tasks, processes, communities, etc. better day by day.
• You should be resilient, mature and professional in order to provide the highest possible quality service. Bearing in mind specific content that might considered offensive by some.
• You are resourceful, ingenious, and have always a plan B (C,D,E,F....?) to make things happen.
• You love learning and keeping up with new online trends.

Requirements

JOB RESPONSIBILITIES

This is not an exhaustive list of functions, responsibilities may vary dependent on the need of the role and changing business environment:

• Reviewing all incoming Real Life Threat reports (Text, video, images, or voice) from different online games, social media platforms, forums, etc. to make sure they align with our customer’s vision of a healthy community.
• Collecting all the necessary information from CM, CS and Moderation teams in order to escalate to correct authorities around the world for further investigation.
• Keeping up with always-changing pop culture trends, to better understand our players.
• Being unbiased and open to understanding and listening to everyone’s point of view, to make sure everyone is treated equally.
• Create and maintain directories of resources around the world including Law Enforcement, non-profit and specific to risk organizations.
• Keeping record of threat reports in order to provide necessary and updated information to the Trust and Safety team.
• Assisting the developer by forwarding them important information that you learn from the community to help them make design, game mechanics, marketing, project, etc. decisions.
• Helping foster and maintain a safe and welcoming environment for a game community.
• Proactively suggesting new ways to grow and care for the community.
• Creating and updating corresponding documentation and reports as needed.

REQUIREMENTS:

• Keywords is an international and multilingual company, so English is our common language for communication. We expect candidates to feel comfortable using English on a daily basis.
• Passionate about video games and social media.
• Emotional stability, self-awareness, auto analysis skills.
• Optimism, hardiness & stress resilience.
• Ability to multi-task and prioritize efficiently.
• Accountable and responsible.
• Agile and open to change.
• Self-motivated, innovative, and analytical with strong attention to detail and accuracy.
• Strong critical thinking & decision-making skills.
• Experience managing or moderating an online community, either professionally or in your spare time (an asset).

Benefits

• Work from home until further notice
• Non-Taxable Allowances
• Paid Time Offs
• HMO and Life Insurance