QA/Change Control Coordinator

Job Title: QA/Change Control Coordinator

Location: Remote

Clearance Level: Active DoD - CBP Suitability, DHS Suitability, Active TS

Required Certification(s): 

• Must be a U.S. citizen with an active clearance.
• Clearance Preference:
• CBP Full BI - 1st priority
• Any DHS badge + DoD Top Secret - 2nd choice
• DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance – work can only begin once the clearance is fully adjudicated)

SUMMARYCustoms Border Patrol (CBP) has a global presence with connectivity to approximately 1300 field sites as well as Other Government Agencies (OGAs) and trade partners. CBP conducts operations in 22 countries, 328 ports of entry, 129 border patrol stations within 22 sectors, and 75 AMO locations. To support its mission, CBP needs a robust, resilient, and high performing enterprise network and supporting services throughout its global footprint. The Network Services Division within the Office of Information and Technology (OIT) Enterprise Infrastructure and Operations Directorate (EIOD) provides network services and oversight of the CBP enterprise network infrastructure and comprises the Network Architecture and Engineering Division (NAED) and Network Operations Division (NOD).

Working with an enterprise network architecture and engineering team supporting our Federal customer, the QA/Change Control Coordinator supports change management and Quality Assurance tasks related to projects to upgrade and modernize a Wide Area Network (WAN) communications infrastructure supporting over 1,600 field sites and multiple Program Directorates on the Enterprise Network Architecture and Engineering Support Services (ENAESS) program:

JOB DUTIES AND RESPONSIBILITIES

• Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.
• Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.
• Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring that all necessary documentation is available for review.
• Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.
• Assist in the identification and mitigation of potential risks and issues associated with changes.
• Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.
• Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.
• Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.
• Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.

Education, Background, and Years of Experience

• Bachelor's degree in computer science, information systems, or a related field.
• 4 years' experience in change management coordination or a related role.
• Strong understanding of change management principles, methodologies, and best practices.
• Familiarity with ServiceNow or other change management tools.

ADDITIONAL SKILLS & QUALIFICATIONSRequired Skills

• Excellent organizational skills with great attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to prioritize and manage multiple change requests simultaneously.
• Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.

Preferred Skills

• Desired Certifications: AWS - Networking and/or Security Specialty, Solutions Architect Associate or Professional

XOR Security, An Agile Defense Company offers a very competitive benefits package including health insurance coverage from the first day of employment, 401k with a vested company match, vacation and supplemental insurance benefits.

XOR Security, An Agile Defense Company is an Equal Opportunity Employer (EOE). M/F/D/V.

Citizenship Clearance RequirementApplicants selected may be subject to a government security investigation and must meet eligibility requirements - US CITIZENSHIP REQUIRED