Employee Services Specialist, AMER

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Do you get excited at the prospect of being part of a global HR team that bridges the gap between the business's and employees' needs? Are you driven to provide dedicated support to various teams worldwide? If you agree, then the job search is over. Work with a global organization where you can become the change you seek and join a team that aims to deliver the best employee experience ever. Let’s unleash your potential and be the best HR practitioner that you can be!At Atlassian, an Employee Services Specialist is a versatile individual who is outward facing and also internally focused. We're on the look-out for hard-working, dedicated people who love supporting global teams, building bridges between our business and our people all things HR. If you think we just described you, then read on!

In this role, you'll get to:

• Provide a full range of support for HR inquiries using Knowledge Base tool to ensure consistency of responses to employees
• Take ownership of the resolution of employees inquiries, giving guidance & solving problems at the first point of contact whenever possible
• Research and interpret company policies and procedures and provide education to employees where needed
• Follow customer concern matrix protocols and refer issues to a group of SMEs ensuring effective hand off of raised cases
• Log and track inquiries through to resolution using our tracking system and Workday
• Meet or exceed performance metrics as defined by the Service Level Agreements (SLAs) and tracking system
• Surpass outstanding customer service in all facets of position including responding to employee inquiries in a professional and respectful manner, understanding the sensitivity and confidentiality of issues

On your first day, we'll expect you to have:

• A Bachelor’s Degree; or equivalent combination of education and experience
• Experience working in HR Shared Services setup
• Experience in multiple fields in HR
• You have a proven experience working with HR Systems (e.g Workday)
• You are willing to work on flexible hours

It's also great if you:

• Demonstrate the ability to collaborate with staff globally and external contacts
• Are a steadfast advocate of providing superb customer service and hold a strong belief that it should be integrated in HR
• Can communicate effectively with colleagues, and all levels of management
• Are able to resolve problems, and recommend workaround based on the policies
• Maintain a professional demeanour and confidentiality, and can think and act independently
• Have knowledge of Atlassian products/tools

More about our teamWe challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand perfection, but there's laughter in every meeting because we deeply enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.