Cybersecurity Engineer - Endpoint Detection & Response and Vulnerability

At Datacom we connect people and technology to solve challenges, create opportunities and discover new possibilities for our customers and the communities we live in. Our Cyber Security Platforms & Solutions Team help our clients to navigate and take control of digital disruption for their businesses across New Zealand and Australia, by building, maintaining and enhancing the platforms and solutions our Security Operations Centre use to keep them protected.

We are looking for people with a passion for Cyber Security to join us, offering you the chance to boost your career with excellent development opportunities.

About the Role:

This position is one of four; in this role your skills in Web Protection, specifically using Zscaler (ZIA & ZPA), will see you initially working in a team, focussed on this discipline, with the opportunity to learn skills in other security technologies, which will see you rotate into those areas over time, if you wish.

You will be working within a team of passionate, innovative and engaging people, who focus on building, delivering and supporting the latest Security Information Event Management (SIEM), Endpoint Detection & Response (EDR), Vulnerability Assessment (VA), Web Protection and Security Orchestration Automation and Response (SOAR) systems for our clients.

This opportunity is open to anyone with experience in Zscaler, your level of experience will be aligned to the work you undertake and your enthusiasm to grow will see you progress in the direction you choose. You will be supported and guided at every level of experience.

What You’ll Do:

You will help develop, manage and maintain our growing portfolio of service offerings, using technologies from Splunk, Microsoft, Crowdstrike, Rapid 7, Zscaler and Palo Alto. You will help troubleshoot and resolve incidents on the platforms, to ensure our Security Operations Centre (SOC) have functioning environments and tools to help keep our clients protected. If your experience aligns, you will be engaged to work on new deployments, supporting the Solution Delivery team to design and implement new solutions for our growing customer base across New Zealand and Australia.

Role Scope Will Include:

• Configuring and updating hardware and software
• Establishing and managing user accounts
• Overseeing or conducting backup and recovery tasks
• Implementing operational and technical security controls

• Developing playbooks
• Troubleshooting, incident remediation and root cause analysis
• Environment reviews
• Daily checks
• Implementing change requests
• Reporting & analysis
• Solution design & build
• Project acceptance testing
• Maintaining documentation
• Collaborating with internal and external teams
• Process optimization and technical standardization
• Maintaining relationships with stakeholders
• Being part of an on-call roster, shared across the team

• Adhering to organisational security policies and procedures.

The Person

You will be an enthusiastic team player who understands what needs to be done to provide outstanding service to our clients.

We are looking for someone who is passionate about the Cybersecurity sector and is looking to build a career in this space. You will have a minimum of 2 years’ experience in a Cybersecurity support related role and have had hands on experience with security technologies such as Crowdstrike, Rapid 7, Microsoft Defender, Splunk, Microsoft Sentinel, and Zscaler; a Zscaler Certification ie. Zscaler Certified Support Engineer would be highly desirable.

It is vital you have a solid understanding of ITIL and experience troubleshooting and resolving problems; project implementation experience is a bonus and exposure to Security Orchestration and Automation are desirable, but not essential.

To join our team, you’ll firstly need to be a team player with a collaborative working style who communicates openly and honestly; a Can-Do Attitude is essential. Secondly, you’ll be technically strong and have the right attitude towards professional development. If a Senior or Intermediate, you will lead by example and guide your less experienced peers in delivering first class service for Datacom’s customers.

You’ll have:

• The ability to self-manage and prioritise your time.
• The maturity to independently manage your workflow and remain productive.
• The integrity to share the load with your team, stretching yourself to assist with complex tasks.
• The initiative to seek out answers and ask for help when needed.
• The honesty to put in a full days’ work, whilst working remotely.
• The commitment to work a minimum of 2 days in the Datacom office.
• A customer centric approach ensuring consistency in delivery of service.
• Operational experience in Cyber Security, alternatively, a strong background in Network, Server & Infrastructure engineering.
• An understanding of Cyber Security in an Operational or Professional Services environment.

• Event Management and Response experience.
• Platform and Application Management experience, managing and maintaining business critical systems in a production environment using ITIL Processes.

• Knowledge of networks, firewalls, proxies' concepts and technologies.

• Knowledge of operating system command-line tools.
• Knowledge of system/server diagnostic tools and fault identification techniques.
• Knowledge of organizational IT user security policies (e.g. account creation, password rules, access control).
• Knowledge of systems administration concepts.
• Knowledge of scripting, minimum PowerShell.

• Knowledge of measures or indicators of system performance and availability.
• Certifications in one or more of our core vendor technologies (desirable).

What You’ll Get:

SALARY - A competitive salary package with annual performance reviews

BENEFITS - Extensive benefits including comprehensive wellness cover and access to services, such as free Medical, Life, Terminal Illness and Income Protection Insurance. Free access to: Financial Coaching, Wellbeing Coaching, Counselling, Legal Consultation etc. Discounts from leading suppliers i.e. Samsung, PBTech, Ingram Micro

DEVELOPMENT - A strong focus and dedication towards employee development. You will have access to online training portals, inhouse courses, vendor courses and support to complete industry certifications, with financial recognition for achievements.

OPPORTUNITIES - Excellent long-term opportunities to progress within a large scale, globally respected, IT organisation and Cybersecurity practice, across New Zealand and Australia.

FLEXIBILITY - A supportive and flexible working environment in modern workplaces with a 37.5 hour working week. We support hybrid working from home and our offices.

If you’re ready to take the next step in your career, to join a caring and supportive team with a varied customer base, this could be your ideal role.

IMPORTANT NOTE:

Due to the nature of our clients, this role will require that you can pass New Zealand security clearance. You must hold either Permanent Residence/Citizenship and have been in New Zealand or its 5eyes counterparts at least 2 years.zenship and have been in New Zealand or its 5eyes counterparts at least 2 years.