(US) Delivery Software Configuration Consultant

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.*This role can be remote for someone living in the US, Canadian candidates cannot be considered*The Role: Our customers love our products and service and we intend to keep it that way. Your primary role as a Software Configuration Consultant will act as the principle liaison with the customer to develop and implement best practices to drive optimized business outcomes for the customer. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will develop deep mastery of the Collective Platform, and when combined with an in-depth analysis of the customers’ existing business process, operations and practices, will design and provide recommendations solution configuration and enhanced business practices.  Software Configuration Consultants are part of the broader Delivery department at Collective, a growing team of committed professionals who's single priority is to delight customers. This position reports to the Manager of Technical Services, is full-time, located in our Cottonwood Heights office, requiring limited travel within the US.Who you’ll work with: As a Software Configuration Consultant you will be working with our Customers, as well as Project Management Professionals, Customer Success Managers, Customer Support, Engineering, Product, Sales, and Clinical Success teams. 

What you'll be doing day to day:

• Leading the customer engagement as the principle implementation or project liaison, coordinate with internal stakeholder and implementation teams to coordinate, communicate and align delivery approach
• Establish and maintain excellent client rapport via phone, online meetings, in person and email to build strong successful customer relationships
• In collaboration with the project manager, proactively predicting, identifying and communicating issues, risks, escalations and delays to ensure an exceptional customer experience and successful project completion
• Acting as a trusted advisor to the customer, developing approaches that consider the impact to business and daily workflows
• Implementing best-practice solution deployment strategy to drive desired customer business outcomes and value
• Using an in-depth knowledge about the Collective Platform, customers' industry and functional business processes, recommend the best possible solution for customer challenges and requests
• Collaborating internally on software commercialization, feature and program design, and roadmap prioritization

Skills and experience we're looking for:

• 2+ years experience in a product support and consulting environment
• Professional experience implementing software 
• Prior experience in a customer-facing position in a tech and SaaS environment  
• The ability to quickly learn new concepts and technologies and convert them into customer solutions
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure organizational objectives are met
• Ability to understand business processes from a customer perspective
• Strong written and verbal communication skills
• Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
• Must be results oriented, and demonstrate a can-do attitude – adaptability, teamwork and problem-solving

Can be a fully #remote position.It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.